Guest reviews
Overall rating
7.2
Good
Based on 48 reviews
Cleanliness
7.6
Comfort
7.4
Pick-up/Drop-off
6.9
Value for money
7.0
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
11
4
3
3
3
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9.6
Pros: Pick up and drop off were extremely easy processes.
review from
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9.2
Pros: Yes the staff was great. Easy drop off after hours
Cons: We rented a pickup. I didn't know until we were on the road the it wasn't a 4 wheel drive.
review from
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6.0
Cons: Be transparent about rates and charges.
review from
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3.6
Cons: The car was dirty french fries, old grapes, water bottle, jar lid under seat, ask to pick car up 5 hours early was charged for it ask to drop car off day early was told still had to pay for day we would not have car
review from
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2.0
Pros: Nothing
Cons: Book my car to the proper location
review from
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2.0
Pros: They said there was a car that I booked.
Cons: Actually having the car I booked. Could have answered the phone when I called.
review from
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6.8
Pros: The car was very clean and comfortable.
Cons: The Hertz agent was not available when I arrived to pick up the vehicle, and when she finally came to the front desk, she did not print a lease agreement or show me to the car; I had to walk across the street and find it myself.
review from
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10.0
Pros: Comfortable car to drive long distance.
Cons: Would be nice to have Sirius Radio available,
review from
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3.2
Pros: Greeted immediately
Cons: Didn’t have a car I could take (even though I booked a week in advance)
review from
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9.2
Pros: Customer service was excellent! I made an error on my reservation and the counter agent was extremely helpful and changed my reservation. Not only was he efficient, he was very personable! Location was convenient.
Cons: Nothing!
review from
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2.0
Ridiculous depost
Pros: nothing
Cons: The fact they slapped a $200 deposit on an insured car and would not take anything but credit card for it. I know this is common practice with rental cars but it is absurd and inexcusable. A customer who pays for insurance shouldn't have to deal with an unannounced last minute addition to the cost.
review from
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10.0
Perfect job
Pros: It is easy and professional to obtain a rental car as needed. Excellent job!
review from
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