Guest reviews
Overall rating
5.2
Okay
Based on 13 reviews
Cleanliness
6.1
Comfort
5.3
Pick-up/Drop-off
4.7
Value for money
4.9
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
1
0
1
2
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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3.6
Confusing
Cons: Very poorly marked, very confusing drop off with no paperwork offered.
review from
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3.6
Overcharged for small scratch.
Cons: Small scratch on the fender, no longer than an inch, Hertz charged us $150. Shameful for something that would come out with a bit of wax.
review from
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4.4
Cons: They charged me extra rental day for only 45 mnts. longer rent.. Don't do business with Hertz, they are dishonest company
review from
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10.0
Pros: Dave in Luton was very efficient and help us get a great taxi into the city. The great service will bring me back to Hertz in the future and I'll certainly recommend Hertz to others!
Cons: Nothing!
review from
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2.0
Never order through kayak again
Pros: Nothing
Cons: At the counter they told me I have no insurance (not even the basic CDW that you always get) because I ordered through kayak/an american website. I've told them I'm in shock cancelled the order and took a car with someone else. Had to wait 4 hours at the airport because of this too. Never again!
review from
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- Compact rental cars from Hertz in Luton are around 97% cheaper than other car types, on average
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Does Hertz offer shuttle or airport pick-up services from Heathrow airport (LHR)?
Does Hertz have a car rental location at the airport: Gatwick airport (LGW)?
Does Hertz offer shuttle or airport pick-up services from Gatwick airport (LGW)?
Does Hertz have a car rental location at the airport: London City airport (LCY)?
Does Hertz offer shuttle or airport pick-up services from London City airport (LCY)?
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