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2.0
My rental car was canceled and the attendant at the desk incredibly rude and unhelpful.Reviewed 2023 Jul 05
review from![kayak]()
10.0
Experience was excellent. Andre Cardoza was the agent on pick up and return and was excellent. Went over and above with friendly service. Would recommend Hertz to friends and family.👍👍👍👍👍 ThanksReviewed 2023 Mar 19
review from![kayak]()
8.0
It all was goodReviewed 2023 Feb 21
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6.0
Having to pay a one way fee when the company has offices in both locationsReviewed 2022 Nov 17
review from![kayak]()
8.0
Hertz were excellent and looked after me well, even upgraded me to SUV when no full size availableReviewed 2022 Jul 31
review from![kayak]()
2.0
The service was horrible, the lady who attended me, was so rude, I felt she was racist and she didn't treat me polite, she was screaming to me all the time, and told me something like "why I rent a car if I don't speak English". This was the worse experience service in my life.Reviewed 2022 Jun 11
review from![kayak]()
6.0
There was a mix up with the pickup location to start. We came into the airport but the rental location was in town. They charged us an extra 180 to move the pickup location. Then on the tail end, our flight was delayed 3 hours. Called to see if we could drop off late so we wouldn't be stuck at the airport that whole time and they tried to change us for an extra day. I guess I expect all rental car companies to nickel and dime their customers so it was expected. But still pretty bad business practices and I wouldn't rent a car if I didn't have to.Reviewed 2022 Apr 20
review from![kayak]()
10.0
Person behind the counter on Christmas Day was excellent.Reviewed 2021 Dec 26
review from![kayak]()
10.0
Customer service was outstanding! They made renting a car enjoyable. Great price, great car, great service. I was very happy with the experience.Reviewed 2021 Dec 16
review from![kayak]()
1.9
Hertz online booking needs some work. We booked a one-way, once we arrived they said the could not provide a car. They seem to be the only rental car provider that wasn’t able to block one-way booking on their website or through other booking options, i.e. kayak, Priceline. Their customer service was not helpful in resolving the issue. Hours wasted driving to and from their location. I will not be using Hertz in the futureReviewed 2021 Oct 14
review from![kayak]()
1.9
Literally ANY rental company over this hertz location. Jessica was trying to help me get into the standard SUV(equinox or equal size) I ordered but her boss (who claimed to own hertz) told her that the compact SUV was all they had for me “you either take this or leave”. In no way was she helpful, never offered an upgrade or a discount for the smaller vehicle, her customer service was AWFUL. I was on vacation with my 2 year old twins (car seats, baggage, pack and plays, all the things it takes to travel with children and she wanted to tell me take this small compact car when I absolutely ordered something bigger, had the nerve to tell me take it or go and still wanted to charge me for the bigger vehicle. She was an absolute troll and after leaving to go get a better vehicle at budget for less money I looked up that location and it was nothing but bad reviews. Makes sense - poor management.Reviewed 2021 Oct 06
review from![kayak]()
1.9
got there and no car, no effort to honor reservation, no return phone call, no more hertzReviewed 2021 Aug 31
review from![kayak]()