Pros: Pick up and drop off was easy
Cons: The car did not look like it had been cleaned at all and considering the extra precautions most companies are taking right now this was very disappointing
Pros: The car was clean. Pick up was a bummer. Drop off was easy.
Cons: I booked a full size car. They didn’t have a full size. They tried to give me an upgrade . . . Twice, but their computer system wouldn’t allow it. So, I got a downgrade. Then, they couldn’t honor the price that Kayak quoted. So I got downgraded and was charged more than I expected. I’ll never use Hertz or Kayak again.
Pros: Friendly staff, low pressure on pick-up and drop-off. Fast service.
Rochester, MN rental great
Pros: The counter staff was helpful and efficient. The pick up and drop off were very easy. Rochester was a great place to visit.
Call center didn't help
Pros: I did want to pay for another rental day, so, I called to the 800 customer service number, and the guy at the line told me that I should pay 75 per an extra day (or, hour), when I did paid 17 per hour, so, I decided not to get another day. Then, when o arrived to drop off, I asked at the des about it, ans they guy told me that the cost will be 18 per an extra day :/ , so, I lost the whole day running around because the first guy didn't help me out properly
Cons: difference between 800 customer service and desk service, the service at site was excellent, and the car isn't a good car for long traveling
Fast and friendly
Pros: Good customer service and good car.
Good experience. Car seats....weird
Pros: Easy pick up. Staff made it simple
Cons: Car was a little weird. Dirty, seats had a funny fiber on them that made clothes stick to the seats
Cons: Hertz failed to hold our reserved vehicle, forcing us to shift from full-size to compact equipment. We were flying from Florida which was in the midst of recovery from hurricane Irma. In addition, we experienced delays in Ohare, unable to notify Hertz. I worked for IBM for 33 years, rented Hertz vehicles dozens of times, and will NEVER rent from Hertz again!
Pros: Excellent staff at Rochester, MN airport! They were kind, helpful, and even upgraded our vehicle to help with equipment needs of my wheelchair-bound husband. I will definitely use them again if I am in the area!
Cons: I will never use Rentalcars.com ever again. Be careful.
Hertz should not allow them as a reseller
Great car at a great price.
Pros: Fuel economy, cleanliness, state of the art features, Bluetooth, etc.
Cons: A little cramped. Seats could have been a little more comfortable.
Pros: Your representative in Rochester, Minnesota, was very courteous and ended with, "Is there anything else I can do for you?"
The car was clean and had a long-handled brush/scraper to remove snow and ice, which I needed and used.
Cons: The Waterloo Airport was closed due to fog on the day I was supposed to pick up the rental car there, and I was diverted to Rochester, Minn., instead. So I called Waterloo to cancel the reservation, and I made a reservation in Rochester online. I was going to pay about $100 for the for the four-day rental if I had picked up and dropped off in Waterloo, but it cost me $383 instead, presumably because the pick-up and drop-off points weren't the same. I'm not happy about that. Your representative in Rochester hadn't seen my reservation yet but quickly pulled it up. He was helpful. I was eager to get underway because it was dark and blowing snow and I had to drive 80 miles instead of 45. There was no one at the counter when I dropped off the car in Waterloo, so I couldn't ask for an airline Frequent Flyer number to be added before the rental was closed. By the time I got home to Washington, D.C., the agency in the Waterloo Airport was already closed. I called today to ask that a number be added, since my rental account hadn't been processed yet. Dallas in Waterloo said it was too late. So I called the Hertz 800 number. A lady there said she could add it, but then said that the account had just been closed. So I lost 383 frequent flyer miles. I'm not happy about that.
Hertz has 2 rental locations in Rochester. Take a look at our Hertz rental location map to find the best rental cars near you.