Guest reviews
Overall rating
7.5
Good
Based on 61 reviews
Cleanliness
7.8
Comfort
7.6
Pick-up/Drop-off
7.6
Value for money
7.5
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
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7
5
4
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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10.0
Cons: It was perfect
review from
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2.0
Cons: No one was there when I showed up, so it would have been better if someone were working when I showed up to get the car.
review from
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4.4
Cons: There were only 3 of us in line, I was the third. There was only one agent working Avis first and Payless as a “side job”. The gentleman was polite and apologetic but the lady in front of us couldn’t get the credit card machine to approve her cc. It took 20 minutes while the rest of us had to wait. They could have had two working the counter. We got a late start. The car was perfect
review from
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8.0
Pros: They upgraded me at no charge due to not having cars on lot in my tier.
Cons: Payless was connected to Avis but different lines for each; there was no one line for Payless but attendants were all occupied w Avis customers - I had to wait until all Avis customers were attended to so I waited about 10-15 minutes until being attended to - there should be a Payless representative waiting for Payless customers or have one of the Avis representatives waiting on Payless customers or have Payless customers join Avis line.
review from
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2.0
Cons: Hard to get into facility. Car rentals on allowed if you are traveling by flight.
review from
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10.0
Pros: Fast, easy to get to, close to terminal
Cons: Nothing
review from
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4.0
Cons: when I reserved the car it gave me the option saying Full size suv like Jeep Cherokee or similar and when we go to the rental, she says we get jeep compass or similar. That was totally not right. Also we turned of our EZ Pass box, in spite it was charging on the toll booths. we had to cancel at every location
review from
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6.0
Pros: Good car for price
Cons: Attendant tried to overcharge me when I picked up and made me wait an hour to pick it up
review from
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10.0
Pros: Equivalent car for incredible value.
review from
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4.0
Cons: windows were dirty. price was higher than it said online.
review from
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10.0
Pros: Smooth, effortless and very friendly people
review from
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10.0
Pros: Car was new and very clean. The service was also quick.
review from
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