Car rental at Sarasota Bradenton Intl Airport

Pros: The 2nd car was clean & in good working condition. Try’s car w/ cracked windshield & followed all instructions when I called in & got case #, did follow up before returning car. Simple “incident report” done upon return, easy, 15 min to do paperwork so was impressed they gave outside service, avoiding lines inside terminal.

Cons: Initial car had obvious front end or alignment problem that should have never been rented out. Caused me to return next day for replacement. Eating my valuable vacation time.

Disappointed

Cons: The car had very dirty , spotted windows making it hard to see. Particularly the side rear view and the back window. The paper work and other trash was left in the car from the renter before me. Also, the charger did not work and I ran out of battery on my phone. This resulted in losing the GPS directions. The man that waited on me in Sarasota was curt and unfriendly.

Pros: Pick up was easy

Cons: .given a bigger car I didn't want that was less fuel efficient...Kia sucks gas.

defective vehicle

Cons: The steering on the vehicle was defective and it was dangerous to drive. After I drove to my destination ,which was about 60 miles away from the Avis location I never drove the vehicle. I would have returned it immediately however it was just before Hurricane Irma struck and I hadn't to get my wife and myself to safety. It was a frightening drive. I called the Avis help the next day and explained the problem to them. A tow truck was sent to retrieve the vehicle that day and I thought that would be the end of it. However, I received my American Express bill with a charge of $464.12 which I have challenged. I should not have to pay for a defective vehicle which I only drove for about 60 miles and only because I had no choice.Not only that, but the invoice I received from Avis shows a balance of $464.12 and reflects that I drove the vehicle for 351 miles which is absolutely false. The only time I drove the vehicle was the day I rented it Since I rented the vehicle thru you, I would appreciate it if you would try to resolve this issue for me as I have no intention of paying for a defective vehicle. John V. Bivbona

Car type misrepresented

Pros: Once we had the car we needed everything was fine but we were forced to pay substantially more.

Cons: We booked a 7 seater suv as we have many times in the past and received an XL with no additional charges. There is no option for XL when booking. They had an XL but would not give it to us unless we paid more which we were forced to do as we had no alternative as regular suv's will not accomodate 7 people and luggage. Felt very taken advantage of and exteemely rude service at counter.

Avis is terrible

Cons: The car was not ready on time and I had to wait half an hour. They were eager to offer me other cars for money. The person bringing the car around was extremely rude. The bluetooth connection on the car did not work.