10.0 Excellent2021 Nov 21
Friendly helpful staff. Quick pick up and drop off.
8.0 Excellent2021 Nov 21
The Kayak site showed the vehicle I rented as unlimited mileage but because I was local there was a mileage fee. That should be clearly stated up front.
6.0 Good2021 Nov 19
****this is off airport, I can’t stress that enough**** if you don’t mind a tram, to rental car bus, to separate rental area then it’s okay. If you do mind then go through another company!
4.0 Okay2021 Nov 14
When I arrived that place was closed 😏 I didn’t rent a car through them . Very bad experience when you stock Without car in the middle of the night.
10.0 Excellent2021 Nov 12
I was a little leery because I know discount car rentals can vary a lot. Incredible experience. Easy pick up at the airport. Easy process at the rental car facility. Great service. Great value. I will definitely rent again with them!
2.0 Mediocre2021 Nov 10
DO NOT DO BUSINESS WITH THIS COMPANY IN THE UNITED STATES. I was in their office two times for a total of 4 hours and every single customer who walked in was completely dissatisfied, so I know it can’t be an isolated incident. They didn’t have the vehicle I rented (they didn’t seem to have any vehicles) so they stuck me in a beat up minivan that seems like it hadn’t seen a vacuum in months. I refused the rental and wanted to cancel and go over to the rental car company that starts with an e. I was told I cannot cancel and that I will never get my money back. I was advised to go through with the rental despite the situation. I spoke to my cc company and they told me to document and record everything so I did. The office conveniently doesn’t give receipts or paperwork for ANYTHING. Long story short we ended up at another car rental company and will never do business with easirent ever.
2.0 Mediocre2021 Nov 02
I would steer clear of this company. They say they are at TIA on site, but that is not true. They are not even represented in the Tampa IA rental car terminal, and I had to ask information how to find them. A van picked me up and took me to a shady looking operation about 5 min away. The facility was dirty and I was not shown digital copies of the documents I was signing; they said it would come to my email. Be very careful and demand to see what it is you are signing, as they will hoodwink you into allowing them to charge your credit card for up to 60K if you are in an accident, and there is an option to decline this clause, but they do not disclose the clause, nor the option to decline. They also had me pay in advance by charging my credit card for the rental, in addition to putting a pre authorization on my card for the amount I was already being charged. They also required proof of my personal insurance, a first in my over 30 years of renting cars, which was inconvenient because who travels with proof of auto insurance when renting a car. This requirement was also not disclosed prior to my reserving the car. My car was dirty and not in great condition. This company is shady at best and I will never use them again.
8.0 Excellent2021 Oct 21
The car ran very well and the office staff were excellent. My only 2 issues which ranked a good instead of excellent were: the window cleaning was awful and the cleaning smell was nausiating. The front window had a fog look to it. I had to rub it down to see clearly. I only drove with the windows open for the first 4 days as the cleaning smell was overpowerful and made me nauseous.
2.0 Mediocre2021 Oct 18
My experience with EasiRent car rental at 5124 West Cypress Street, Tampa Bay, Florida 33609 on 10/05/2021. The person I dealt with was Andy S. (AS7) on the rental agreement. I am disputing $84.00 for the toll package sold to me and $14.41 for additional fees and taxes because of the toll package charge for a total of $98.41 in dispute. Everything started out ok until Andy S. got to the up-sell portion of the car rental transaction covering insurance, tolls etc. After declining all of the insurance offered to me, he asked if I was interested in buying the toll package that they had to offer for $12.00 a day. He told me that it covered any and all tolls I would go through for the time period of renting the car. (7 days) I asked him why I would need a toll package because I’ve been in the area in the past and don’t recall going through any tolls. He asked me where I was heading. I told him I was going to Treasure Island on the coast. He then told me in no uncertain terms that there was an unmanned toll booth (all electronic license plate readers or transponder readers) to get on and off of the island and if I did not buy the toll package that I would be charged for any toll I went through plus I would also be charged a $25.00 administration fee for each toll. He then told me that buying the package for $84.00 for the seven days would give me the freedom to go on and off of the island as many times as I wanted without more charges. So, ONLY based on his misrepresentation about the tolls and his insistence that there were unmanned tolls booths on the way to and from my destination did I buy the toll package. After using the car for the seven days and going anywhere I wanted to go, I never went through a toll booth nor did I ever see one or hear of one in the area. I believe Andy S. lied straight to my face to up sell the toll package me. When I returned the car on 10/12/2021 I confronted Andy S. about the way he sold me the toll package and told him I never went thought a toll the entire time I had the car. He got very defensive and told me “Well you agreed to buy it.” I told him “Yes only after you lied to me about the toll issue”. He then walked away shrugging his shoulders saying “there wasn’t anything he could do about it.” After I got home, I tried to call the location a few times to try to talk to a manager but the phone just rang and rang without anybody answering it. I then tried to call the corporate office. When the call was answered by an automated answering system, I was put on hold for a few minutes then disconnected. After a couple of tries I gave up. After all of this this happened, I took some time to read some reviews of this place and noticed several other people complained about the same tactics used on them including the toll package and up sell and nobody answering the phones. Thank you, Ron Faucette
1.9 Horrible2021 Oct 17
I will NEVER rent from them again. Pickup at airport on Sunday morning was a long wait. Customer service rep (Judy) was courteous and friendly...really wanted me to activate SunPass for tolls, but never mentioned how much it cost. We were half an hour early; told full size reserved was not available, provided with Nissan Kick SUV. Drove from Easirent to IHOP (1 mile) and Malfunction warning showed up on Dashboard. Took the car directly back to Easirent and was told this was okay. The company disabled some of the features and it was just fine to drive the car. Drove to Sailport Waterfront Suites, 3.7 miles from Easirent with malfunction warning all the way. Parked the car and did not drive it until Wednesday morning. Drove to Clearwater Mall, 10.4 miles from Sailport with malfunction warnings. Started car to return and saw Key Malfunction; emergency brake malfunction, warning lights for ABS, tire pressure, and several others. Stopped at gas station to top up. Realized Gas Gauge and Speedometer were not working. Drove back to Sailport VERY Carefully and tried to call Easirent. Finally got thru to Easirent and my husband was told he could bring it in and swap for another car, but if he just wanted to turn it in, there would be no refund. It was due back Saturday morning anyway. He decided to just park it. Tried to use it Friday night to go to dinner, but the car would not start. Left it in frustration. When he returned he tried to call Easirent, no answer, finally got an answer and was told that it was our responsibility to return the car. No assistance from Easirent. I took over at this point and called Progressive (our insurer) for Roadside assistance (GREAT service!). While I was on the phone arranging a tow, the rep asked if the car could be placed in neutral. I went down to try and the car started! I put the tow on hold and my husband immediately took the car back to Easirent to turn it in. Still showing malfunction warnings. Of course, no warnings showed up when their rep got in the car and started it at Easirent. I was told by my son, that the rep tried not to smirk, but wasn't really successful at being sincere in apologizing and assuring my husband that the car would not be rented out to anyone else before being completely checked out. Never Again!