Flight was late. They cxld my non refundable car. They countered with car over twice what I had originally scheduled. I will be giving reviews on every platform I can. I also will be sending letter to the Florida AG. My wife is a flight attendant and we travel quite a bit. We have used kayak numerous times in the past but we are extremely disappointed that kayak is associated with a company like Mex!
When I went to pickup my car, I had to wait ~1 hour to speak with someone at the desk. The agent I spoke to at the desk lied to me and said that I cannot use my personal auto insurance and had to use their plan. I call their corporate number later and the confirmed that agent was incorrect and refunded my money spent on the insurance. The car they had reserved for me was stuck behind several cars on the lot and inaccessible. Because of this they tried to give me another vehicle in the same class. The replacement they picked had visible damage/dent to the multiple panels, doors, and bumper. I started documenting all the damage in detail and taking pictures, the agent started getting visibly annoyed. He ended up providing me with a different car in the end. When I came time to drop off the vehicle, the lot nearly full and there was a line extending into the street just to enter the lot. I'm still waiting to deposit to be returned and I anticipating that I will need to call their corporate office again. This was an extremely poor experience through and through. I will never rent from Mexrentacar ever again, and I will never recommend their services to anyone.
Was a scam
Our flight was delayed so we arrived approximately 1.5 hours late. We were unable to reach the company, no phone number available. Was off site and was not going to walk there, as they were suppose to pick us up... never actually got the car and have had 0 communication with them... would NOT recommend..
The car was fine. There was a requirement to have proof of insurance. Not just the declaration page as stated on the walls in the office but the whole policy. This was not clear in the initial rental agreement. Also there were many unclear additional fees.
The vehicle was perfectly fine. Everything other than that and the shuttle driver was terrible. Not able to reach the property. Number listed is in Miami. $2500 deposit hold for 3 weeks despite full coverage insurance is unheard of. Facility is inadequate, seats are in disrepair. Agent is unfriendly. I would highly recommend dropping this company from your vendor list. While my experience panned out, two of the three other groups in their office woth us that morning, were not able to rent for whatever reason. Both were very upset.