Car rental at Tampa Airport

Pros: What appeared to be a competitively priced van rental turned out to be a deceptive come-on ad. (1) Based on the website reservation (I had taken printout) it was supposed to be unlimited mileage, but counter rep said it would be limited to 150 miles/day b/c I was a Floridian and renting in Tampa, FL. I was dismayed and protested at first but accepted that condition since I did not expect to drive that kind of miles for the two day rental. The rep claimed that the mileage requirement was spelled out in Terms and Conditions. (2) Next the the counter rep asked for a utility bill (water, gas, or electric) showing my current address even though my FL driver's license was current with the gold start on it. Once again the counter rep said that this requirement for FL residents is spelled out in the Terms & Conditions. Needless to say I do not carry utility bills with me, and I had not read the fine print of Terms & Conditions readable in a small window on the website. By then I was sufficiently disgusted for not being able to rent the vehicle after having made the trip of several miles to the Tampa airport rental counter. I have rented vehicles tens of times throughout my life, within Tampa, elsewhere in Florida, out-of-state, and in foreign countries. I had never encountered such an issue in the past. In frustration I left without the rental vehicle, got by without one, saved the money, and ACE lost a good customer.

Cons: Clearly, ACE has two different standards, one for FL residents and one for the out-of-state visitors. The exceptions for FL residents should be boldly shown in the home page or in the very beginning.

Cons: car alignment was off.

Cons: They did not disclose any information about charging extra if you do not meet their requirements of insurance. I have a car insurance (liability coverage) and a credit card that covers the primary collision damage up to $75,000 which the agent spoke with my credit card company over the phone and was verified. And the agent from ACE informed me that is still not enough coverage; therefore, they have to add an extra $200+ for that! Since we did not appreciate the customer service and the absurd extra fees, we ended up going to National Car Rental instead and was very pleased with everything!

Cons: Unlike their bigger competitors, Ace does not have a Sunpass for tolls built into their rate so they pressure you into a $10/day prepaid toll option. You wind up paying about the same as you would for Hertz or Avis. Also, when I declined their insurance, they demanded to speak with my insurance agent to verify I had coverage. First time I ever had to do that when renting a car.

Pros: Nothing about Ace Car rental was good. The entire experience was awful. From pick up to drop off was one of the worst experiences ever.

Cons: The vehicle had two damaged tires on the back. Both were needing to be replaced. The windshield wipers needed replaced. The interior was not cleaned at all. I could see sand in nearly every area in the vehicle. When you call the customer service line, it rings with no answer.

Cons: The customer service at this location is terrible. I would strongly discourage anyone from renting from this company. I had an issue with my car and when I called was on hold for 40 minutes and then given no options by a rude employee. I would never rent from them again.