Pros: "The service and the smiles of the team. Very professional pilot."
Cons: "The food...very bad."
Pros: "The entertainment and that’s it"
Cons: "The flight was late for an hour and it’s not the first time with el al"
Cons: "Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection."
Pros: "On time"
Cons: "No food included. Tv for the plane not individual. Families were separated in seating"
Cons: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
Pros: "Crew was very nice"
Cons: "After this flight - HK to TLV- I decided to avoid El-Al as much as I can (I fly a lot and have matmid). The year is 2018 and there is no justification for an 11-hour flight with no entertainment. I believe that even the airlines of Nigeria or Sudan already have entertainment on their flights. I take long flights often but usually I sleep on the flight. This time I was awake and it was a horrible experience to fly for so long with absolutely no entertainment. So pathetic in comparison to Turkish Airlines for example which has great entertainment on all its flights. Or even to the selection on the El-Al Dreamliner, which I took on the way to HK and which was really nice. Honestly, I was really ashamed to be Israeli and to be El Al matmid member after this flight, are we so backward that we should be OK with not having the most basic comfort that people in the modern world expect on a long flight?"
Cons: "3 hours late. No food. No reclining seats. A shame of an airline and no cheap tickets neither"
Pros: "Food was good."
Cons: "Old plane, crowded with no space for handbag because of other passengers' carry on."
Pros: "The flight was excellent! On time, comfortable, great flight crew ...Food was really good for airline food."
Cons: "My entertainment system wasn’t working. The flight crew was very apologetic and offered a personal unit, but I didn’t bother."
Pros: "On time take off and landing, polite and competent crew."
Cons: "Unexpected $45 charge per bag. Had trouble arranging this in advance because the "manage my trip " feature on their website did not work. Was not expecting food, but they did not even serve complimentary coffee or orange juice---3 1/2 hour flight."
Pros: "On time"
Cons: "We got sanatizer when boarding which was so small like a stamp, useless"
Pros: "The crew was very professional and I cannot complain about that."
Cons: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Cons: "Gate announcement was only a few minutes before cut off!!"
Pros: "Nothing. Horrible experience overall, but what you pay is what you get."
Cons: "Pretty much everything..."
Pros: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Cons: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Cons: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Cons: "Application instruction on baggage hande king and que to boarding."
Pros: "On time departure"
Cons: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Pros: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Cons: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Cons: "Did not fly. They wanted $100 to check my bag. I flew another airline."
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Cons: "On line check in, less queues in the check in process"
Pros: "Everything. The staff was amazing, there was so much room on the plane, it was perfect!"
Cons: "I wish the captain translated to English also"
Pros: "Boarding on time. Clean toilet"
Cons: "Bad service Not even giving water when I ask Seat not comfortable"
Cons: "Hello, After I ordered this flight it was canceled by Israir airlines. I was ordering with another company (TK), and I thought that’s my order with Kayak canceled. A few days before the schedule the flights back and my company made a new reservation for me. When I got to airport i understood that I have two reservations, which it’s mean that we payed twice. I don’t know if you can do something about it, but I expect that you will make an effort to give me my money back. Thanks, Itzhak Ashkenazi"
Cons: "No food served unless u buy. No papers were given for visa so had to wait longer at airpirt after landibg."
Pros: "Nothing special"
Cons: "After the purchase via Kayak I found that the Israir site sell that flight fir $100 less. I consider it a fraud. While chat with Kayak (actually, Priceless) staff was easy, communication withIsrair was terrible. Until the check-in in the airport I didn't know whether the price includes sending a checked bag. Nobody was able to tell me this. Moreover, Priceless representative triet to convince me that the price doesn't include checked bag, while it did. So, I would find myself traveling with carry-on only, and that's unjustified. There is no possibility to do onlibe check-in."
Pros: "The crew was very good. And the flight was on time."
Cons: "The seats cannot recline. They were stiff as a board. Completely uncomfortable! No complimentary drinks, not even watter!?"
Cons: "I felt the cabin crew were rather unprofessional. They didn’t seem to be taking anything very seriously, giggling through announcements and one member of the crew spent most of the flight flirting with a passenger!"
Pros: "Not much."
Cons: "The staff were rude. The flights were delayed. The staff at budapest checked our passports/boarding passes and then we were kept in a holding area on a stairwell between the desk and the plane for over 30 minutes, in a hot environment. The seats were not comfortable."
Pros: "The plane was clean. The pilot was apologetic."
Cons: "The ground staff were processing boarding passes before the plane had even landed causing a long queue in the corridor leading to the exit to the airfield. There was no information as to why the plane was late, but this caused us to miss the take off slot and delay the take off by over 2 hours."
Pros: "No Frills Flying at Very Competitive Prices"
Cons: "Cost of Hand/On Board luggage can be the same price as the flight!"
Pros: "Ryanair is different...the crew sells perfume and lottery tickets during the flight."
Cons: "The board in BUD said flight was delayed...no gate info. Then I noticed people in the area frantically getting up...witching 5 min there was no gat to a message that said boarding...last call! We frantically got to our gate which was a large metal pole building...where we stood for 30 plus minutes."
Pros: "The flight left on time and arrived early, the staff were pleasant and friendly."
Cons: "The cabin was a bit grubby."
Cons: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Pros: "Short flight and we arrived safely. Relatively inexpensive."
Cons: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Pros: "Price, flight crew."
Cons: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."