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The food was nice and the toilets were kept clean. I find the cabin bag policy to be ludicrous though, there's no way someone can have a small personal item and carry-on cabin bag weighing <7kg if you need to take a laptop with you, meds, and any valuables and items you can't risk to leave in a cargo bag that may get left behind

One of the bags was damaged the offer from the airline wasn’t enough to buy another bag. Can you look into the case please case reference 2007025965730

Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.

Good one but just notice that you have to ask several time to get water or coffee .

We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.

I didn’t have a flight because it was a fraud and you allow it. Illl never use Kayak again!!!

1 hour flight. No complaints. Some drinks would have been nice.

Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.

1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.

Food and beverage service have rooms for improvement .there were no entertainment facilities available