Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Cons: "Long walk to the gate but no problem"
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "Friendly staff"
Cons: "Lack of business class seats and no premium economy seats on this flight"
Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Cons: "Nothing"
Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "It was quick"
Cons: "The head sets cost $2 There wasn’t food served It was very cramped."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Pros: "No complaints, Turkish airlines is simply one of the best company in Europe."
Pros: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Cons: "Foot rest in economy, gluten free meal is poor (except bread)."
Cons: "The entertainment system is old, not easy to use, and lacks features."
Cons: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Cons: "Not stealing expensive gifts from my suitcases. That was very disappointing"
Cons: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
Pros: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Cons: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
Pros: "Vegetarian option was tastier than other flights!"
Cons: "They ran out of a lot of food and drinks we wanted. And almost ran out of vegetarian entrees for us even though we requested them ahead of time. Almost no leg room in coach. My touch screen wasn’t working properly which made it hard to choose and watch movies."
Cons: "My baggage was lost and I have yet to receive it."
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Pros: "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
Cons: "The snacks."
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Cons: "Every time I fly American through Charlotte someone removes my protective cover from one of my suitcases and does not put it back and I lose an expensive cover and my suitcase gets scratched."
Pros: "Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Staff were nice and the pilot got us to Asheville faster than expected."
Cons: "Due to the short trip there weren’t on trip snacks or drinks. Not necessarily bad, but can’t give them a high rating for it if it’s not offered."
Cons: "Flight was delayed hour and a half for a preventable mechanical issue. Issue was known about night before and not addressed. I missed one of two meetings because of Americans inability to excel at running an airline"
Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."
Cons: "Take off and landing were awful. I fly a lot and this was pretty badly flown."
Pros: "MUCH BETTER experience than our American Airlines flight when we left last week. More friendly people."
Cons: "Food."
Cons: "Flight was delayed four hours because of rain & not enough gates available at Narita airport, so..."
Pros: "Cabin crew from Palm Springs to Bozeman superior. Flight attendant deliberate, kind, welcoming, attentive."
Cons: "Cannot wait for the day that each seat will have outlets for devices. So tired of having to figure out what device to charge in the very few outlets in the terminal, and then boarding with no outlets in seats. silly in 2019. And floor in entryway wasn't very clean when we boarded."
Cons: "I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi"
Pros: "Check in at SFO was helpful."
Cons: "Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment."
Pros: "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
Cons: "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"
Pros: "Crew was courteous and food and snacks were good."
Cons: "By the time I got to my seat all overhead bins by my seat were all full so I had to take my carryon towards middle of the plane to place it in an overhead bin. I also had to remember to write down the number of that bin so I could retrieve my carryon at the end of my flight.Toilet was not very clean."
Pros: "After a 2 hour delay we boarded to free DirectTV. Thanks United!"
Cons: "Gate agent, grumpy. Some how she thought it was my fault they offered me a cheap ticket to purchase. Regardless of the price I, or anyone else pays, we should all be treated equally with dignity and professionalism."
Cons: "Flight delayed three hours because of malfunctioning fuel valve . United needs to figure out how do identify the problem I had of time to allow more time to fix"
Pros: "Crew was very professional. No issues."
Cons: "There couldn't be less seating space. I get the need to maximize seata, but come on."