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Boarding arrangements differentiated with groups, easy to follow. Seat size and leg room was very comfortable even I was with Economy class. Food was good and staff was nice. Very good experience even with 12 hrs long-haul.

Flight was great only departure was delayed to saome ground crew issues

Very good experience. All of the details made this experience very positive.

I was unable to check in online. When I attempted to do so from the app and Luftansa website, I was directed to Niko.hr which I found out was fraught with errors. The kiosk at airport was not working. I had to wait in line to check in which was inefficient

Business class was roomy and comfortable however, the entertainment screen was very dark and hard to see.

Great experience, flight was on time and reached on destination on time .. very accurate and smooth experience

Our seat numbers took a long time to be given to us. We were not seated together and I was put in the middle seat with both people on either side of me taking too much space!

Expect Business Class seating to be 2 passengers per 3 coach seats, with center blocked. This is typical for flights within Europe on most airlines. Service was excellent!

Flight delays made me miss my connections. I almost missed my connecting flight because I had to get my luggage and go through immigration and then back into the airport. Connecting flight said it would be my problem if I missed it. I had to be rerouted through another city and came in 3 hours later than expected and had to hire an uber to get me home when I had everything planned out

The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.