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Check in was not the greatest as had to talk to an agent to clarify things and then he transferred us to another agent who had difficulty processing my credit card as there was a system glitch and not a card error.

I was put into business class. Wow! My flight attendant was great! The food amazing’

The gate at London Gatwick had confusing signs for the different zones and the staff seemed harried because people didn't know when it was their turn to come to the desk. Plus, with there were too many carry-on bag travelers, myself included. The charge scheme for checking bags is frustrating. If you travel light, you want the freedom to leave as soon as you deplane. When you are forced to gate-check your bag simply because the flight is fully booked, you lose whatever time you'd hoped to save because you're still stuck waiting for your bag to come off the conveyor belt.

Safe arrival. Improvement on Time efficiency Effective Communication will be great.

Not so good with their baggage handling as they damaged one of my check in luggage

A good flight back to Tampa and thankfully although we had a 90 minute delay because of thunder storms from Charlotte to bottom iof Florida, it was a prudent to avoid these for a comfortable flight as opposed to being tossed around with turbulence.

All went well on the flight, not happy of course with having to pay for a seat and in hold luggage of £50

They removed our booking without telling us. Cost us thousands to book last minute

The decided to just remove our booking without telling us. It ended up costing us thousands

We never made it onto this flight due to BA's lackluster organisation.