Questionary would have N/A available, I did not eat, can't say I'm either sad or happy with that.
budget airline, you get what you pay for but pilots flew great, crew was awesome!
Delays, uncomfortable, and no compensation or free water after being stuck in the plane for more than an hour!
Flight was 1 hour late. The luggages also arrived 45 minutes late.
Ticket desk was really helpful in resolving issues with ticket machine. Reception staff were less than helpful.l and grumpy when issues were highlighted.
The flight was delayed by 1.5 hours & the gate was changed, so it was a long walk from the 1st gate to the 2nd gate. The bags took about 1 hour to arrive after landing. Ridiculous wait for bags for which we paid extra $$$$$$$
The upholstery of our seats (7A+7B) were in bad shape: twisted, hard and uncomfortable. We also had a 55 minutes delay. Apart from that everything was OK.
We arrived on time to our destination and the flight was peaceful (and short!.)
30 minutes late as usual. Could not pay for any food or drinks, despite using three cards. Amex, Mastercard and Visa. Uncomfortable seats
Norwegian ground crew did NOTHING regarding priority boarding. I paid for priority and there was no priority boarding effort made AT ALL at the gate.
Very limited legroom in a 10 hour flight.very old plane.
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.
There was not enough sparkling water available during the flight from LAX to Vienna.
The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.
No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
I been flying with Austrian for few years, they never failed me.
NOTE: this flight is operated by TAROM It’s good, but the in flight entertainment wasn’t working
The service, the crew, the cleanliness, and most of all, the comfort and space between seats in the economy class was excellent! The seat spacing was better than all my international flights in recent memory.
I stood in line for two hours חודא to drop off my suitcase. When I arrived just before the gate closed and asked to drink the water I bought a minute before boarding, the flight attendant rushed me to throw away the bottle and get on the plane. She spoke rudely, even though I had been standing in different lines for 3 hours; I felt bad and needed water. The delay was the airline's fault, not my fault. I expected understanding, not rudeness.
The space between my knees and the chair in front of me was the smallest I’ve ever seen. I could not reach the blanket that was on the floor. The entertainment included very many Israeli movies and tv shows. The El Al app did not update to tell me the gate. The most important thing you should know is that El Al is very security conscious. Prepare to go through a security check at the gate. They look through the passport and boarding pass, through your carry on bags, ask questions, etc. Then they give you a sticker and only then can you board. So get to the gate about half an hour before you would otherwise.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
crownded flihgt, use the self check in and bag drop service it saves 80% of waiting time!
Did not expect too much, but an initiative to serve a small water bottle without asking for it would be appreciated. A small snack pack would be very nice too. Coffe any one?. Yes - you'll get an over heated chicken sandwich as the on board meal. Sorry - nothing to write home about.
Wait times for passport control in Copenhagen were ridiculous. I will never return to that airport, worst airport I have ever been in.
Good flight. Mass boarding. Seats fairly comfortable. Food okay although may have upset my stomach a bit.
not a good experience they booked my connections with not enough time to catch my connection and it added 10 hours extra travel time to my day. I almost missed my connection on the way there too.
The crew were nice and courteous. Exonomy seats were worse than expected. Overhead bin space was non existent thanks to loose enforcement of the carryon size and letting passengers put up their purses jackets and backpacks up there leaving no space for others with a small conforming carry on. Food was not good at all. Perhaps worse chicken I ever had in my life. I had to have them take it after tasting how bad it was. Whoever made that should not be in food making business.
Flight canceled and rescheduled a day early when I was still on a boat in the Mediterranean. I was never notified that my flight was canceled.
The crew was very helpful and friendly. Food was good. The only issue was the legroom -- not great. The seat in front is also too close to see the entertainment screen properly.
Everything! Food was fabulous, all 4 flts were fantastic. Communication was great. Attendants were thoughtful & caring. My only suggestion would be to have a better selection of movies. If this airline flew to all the places I travel to, I would use them exclusively!
You are asking me for experience with a food - but there was no food provided in the economy class.
No crying babies the whole flight would be nice. Impossible to sleep. No free snacks , only the main meal
Very easy to self check in and on time. Friendly staff
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.
we were able to make it to the connecting flight in Frankfurt to Copenhagen thanks to Lufthansa crew. The ground crew was waiting at the gate and received us and took us through special runway entrance and immigration check. We were on the plane at 10-09 am for 10-10 departure. Thanks to Andre and the other lady for mission impossible :)
It was very good, good food good stuff, The toilets were a little stinky.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.
Regular 3 across coach seats in “business” just empty middle seat
The boarding was a mess; I'm unclear why they can't organize it by boarding number.
The full flight boarded early, and then we sat on the tarmac for a long time waiting to get our plane de-iced. The crew was professional and pleasant, and the flight was pleasant overall, albeit slightly delayed. I did not use any of the entertainment options.
They didn't board the luggage and cph has poor service. During working hours they refuse calls, outside working hours you can't contact them. Lufthansa doesn't help or support
