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Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me

They lost our luggage and there has been no news for 5 days. I called their office and they said they can’t help us, we don’t do anything about it.

My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.

The problem is with Kayak and Underpricer. You overcharged me for a change fee and for seats that I did not get. You owe me $600

There was not enough sparkling water and beer during the flight. Coffee was not hot

There was not enough sparkling water available during the flight from LAX to Vienna.

Very nice and comfy flight , and sharp on the time

The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.

No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.

The crew was attentive but not intrusive, and was always kind in every interaction.

first and above all I liked the crew; everyone was one of a kind, friendly, professional, and eager to help.

All good! But sandwiches for breakfast need to be warm!!!!! Not cold!!! You do not want anything cold in your stomach in the morning!… think about it!

The flight was very bad, the food and the staff was very rude. My last time with them

LOT airlines wasn't the best. They had trouble with boarding and they didn't have my information on file the right way. They change last minute details without us knowing and everything was a HOT MESS. Lot airlines also lost my baggae which was the carseat and haven't responded to any of my emails.

Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.

My flight was cancelled and I went through hell to get it fixed, with no help from the website I booked it on. My reservation was cancelled AGAIN by the site I booked on without my knowledge a week later. The flight itself that I finally got on was awful. Drunk man belligerent the entire flight, I don't understand how he was allowed on the flight.

Lot still has not refunded me after they cancelled my flight to India!! Kayak had been awful at getting me this refund too. Will NEVER be using kayak or LOT again.

Tv screen not working. Food in business class was cold & not available

The boarding was delayed several times. The take off was two hours late.

The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight

We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!

Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.

The crew and the flight were excellent, the food might be better!

This was absolutely one of the worst experiences of my life. I came to Europe for a 2 week trip and the airline was probably the most disorganized airline I’ve ever seen in my life. They lost my luggage. I had tracking on it for just such an occasion and told them EXACTLY where it was in the terminal and they somehow failed to get it out on the flight that night, since we were leaving for Switzerland the next day there was no way they would get it to our hotel in time. Seriously, take another airline at any cost. It’s not worth whatever you pay…you’ll end up paying a lot more in the end. My medication is in the bag and I can’t get to it and don’t know how I will get it.

I missed my connecting flight due to long lines at security and immigration. Need improvements

Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.

Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.

I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.

Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.

I like the frequent mails we get when there is an update. Please keep it up

The airplane did not offer standard outlets so I was unable to work on my laptop. This is totally unacceptable for an international flight.

Overall good flight Aircraft is 787 hence seats are very narrow Asian veg food was better than expected International entertainment on screen had very limited choices

Hated the food. Flew many business class flights on this flight little privacy should be more secluded Staff was great

It never happened. Bumped 2 times then cancelled. 4 cancelled flights after that

In this flight was no good it was delay, change of door

A very poor experience which is a surprise as Lufthansa has such a good reputation. Absolutely no leg room in economy - it was very very uncomfortable - the video/tv screen was not working, food was poor but that is standard for airline food. We were assigned seating in the back despite having paid for seats at the front of the plane - it does not appear Lufthansa will refund these. Flight attendants were generally nice and helpful. Pilots were reassuring.

Terrible. Missed our flight to Newark as well as our flight to London. Complete disaster

The flight was wondering, especially the special assistance from airplane to airplane!

No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.

Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.

Little more legroom would have been nice. But it's a very short flight, so it was fine really.

Short flight, some waiting to board, but no issues and no frills.

No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.