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Terrible! They cancel our flight a few hours before the time of flying. Initially they just canceled it without offering any alternatives, around 4:00’am. Later they offered another flight but the offer came to close to the departure time, making it impossible to use it. We had to purchase another flight with a different company at around $1,500 USD, Norwegian Airlines is a very inconsiderate and irresponsible company..

Questionary would have N/A available, I did not eat, can't say I'm either sad or happy with that.

budget airline, you get what you pay for but pilots flew great, crew was awesome!

Delays, uncomfortable, and no compensation or free water after being stuck in the plane for more than an hour!

Flight was 1 hour late. The luggages also arrived 45 minutes late.

Ticket desk was really helpful in resolving issues with ticket machine. Reception staff were less than helpful.l and grumpy when issues were highlighted.

The flight was delayed by 1.5 hours & the gate was changed, so it was a long walk from the 1st gate to the 2nd gate. The bags took about 1 hour to arrive after landing. Ridiculous wait for bags for which we paid extra $$$$$$$

The upholstery of our seats (7A+7B) were in bad shape: twisted, hard and uncomfortable. We also had a 55 minutes delay. Apart from that everything was OK.

30 minutes late as usual. Could not pay for any food or drinks, despite using three cards. Amex, Mastercard and Visa. Uncomfortable seats

Norwegian ground crew did NOTHING regarding priority boarding. I paid for priority and there was no priority boarding effort made AT ALL at the gate.

Check in started on time, Departure was on time, Arrival 15 minutes ahead of schedule.

You need to be able to manage your employees effectively instead of letting them call the shots. Priority should be given to the convenience and interests of the customers—whom you simply couldn't care less about.

The crew members; the service, the food, everything was good. The check in process was terrible because I couldn't choose my seat. It made my waiting too long at the airport in Tel Aviv and at the end U've got the middle seat even though it was promised to me to give me the aisle seat. Each company gives the option to choose free seats during check in. I didn't have this option

NOTE: this flight is operated by TAROM It’s good, but the in flight entertainment wasn’t working

The service, the crew, the cleanliness, and most of all, the comfort and space between seats in the economy class was excellent! The seat spacing was better than all my international flights in recent memory.

I stood in line for two hours חודא to drop off my suitcase. When I arrived just before the gate closed and asked to drink the water I bought a minute before boarding, the flight attendant rushed me to throw away the bottle and get on the plane. She spoke rudely, even though I had been standing in different lines for 3 hours; I felt bad and needed water. The delay was the airline's fault, not my fault. I expected understanding, not rudeness.

The space between my knees and the chair in front of me was the smallest I’ve ever seen. I could not reach the blanket that was on the floor. The entertainment included very many Israeli movies and tv shows. The El Al app did not update to tell me the gate. The most important thing you should know is that El Al is very security conscious. Prepare to go through a security check at the gate. They look through the passport and boarding pass, through your carry on bags, ask questions, etc. Then they give you a sticker and only then can you board. So get to the gate about half an hour before you would otherwise.

Poor service! If I can I will never fly with them again.

Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.

Great except that seats were delivered only at the gate

Very limited legroom in a 10 hour flight.very old plane.

The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.

Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..

I love this airline.God bless CAO and the whole staff of this company

Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection

It was on time. Snacks could have been provided for free.

I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.

No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.

I WAS CANCELLED ! I thought entire flight was canceled but it was still ongoing and I was only canceled as a passenger and one day before my flight with really poor "choice" of next flights that completely ruined my family event. Absolutely disappointed by SAS. Will be avoiding this airline now

The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.

We were not aware that the check-in counter didn't open until 8:30 am. We arrive at 7:30 for our 10:30 flight ending in Chicago which is standard time allowance for international flights. I guess because the flight stopped in Copenhagen it was considered domestic? Anyway, would have been nice to know they didn't start check in until 8:30am.

Check in folks were very helpful. Hardly any wait at any point in the process, when we had heard that morning flights were crowded and difficult to get through. Crew was also very happy and kind to passengers

Flight crew was very kind and polite. They had to deal with an unnamed issue right beside me, and did so with respect.

Flight from Geneva arrived in Cophegan with one hour to make connection we had a 15 minute walk from one terminal to next (arrived terminal B had to go terminal C) and still had to go thru passport control. Fortunately we got someone to help us get thru and our flight was already boarding. We boarded with ten minutes to spare. In the futygoing into Copenhagen needs more time between connections

I was on SAS, not AeroMexico. How the great have fallen. I used to revere SAS-no more. First off, I was charged a $150 for two checked bags (that's almost twice what the bottom-feeder American Airlines charges). Talk about predatory. The aircraft was a crappy Boeing 757, with a seat pitch tighter than a cut-rate airline like United or Frontier. That was one uncomfortable seat, not leather, but rough cloth. Most of all irritation, no soda or snack on a four hour trip. Wow, cheapskate cut-rate airline. They used to be very comfortable and generous, but that was a decade ago. Never again, that's for sure. The crew was friendly and professional ad they did get there on-time - the only positive aspect of this experience.

The airline and crew were incredible, the premium plus option was very comfortable, and the food delicious. I would recommend flying with them!

We flew economy+ and it was a great experience. The crew was friendly and helpful, there was a great selection of inflight entertainment and food/beverages.

My flight got cancelled from JFK to Mumbai and got the refund also from agency but Kayak kept sending me reminder about flight. Need to fix your system. To me this is concerning to use Kayak or not in future seems like this is just a hosting platform and has no clue on how the third party player are managing the customer. I did call for support when my flight got cancelled they just forwarded my call to Third party and I end paying lot money for last min booking

Flying business class but the experience is of economy class

I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive

It was very good, good food good stuff, The toilets were a little stinky.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.

Regular 3 across coach seats in “business” just empty middle seat

The boarding was a mess; I'm unclear why they can't organize it by boarding number.

Seating 4 hours without the possibility to recline the chair was very bad

Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!

Never boarded the flight, Chatdeal didn't confirm my last flight to SEA fron FRA, resulting in me boarding a different flight to EWR which got delayed and caused me to miss the flight to SEA