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Pros: "Perfect"

Pros: "The flight was ok. We had very little lay over time which meant. We had to run across the airport to get to our flight. This also meant that some luggage got left behind. It was frustrating but atleast the airline ensured that it was delivered in one piece to our home addresses. Give them a plus for that"
Cons: "Left behind luggage Short layover"

Cons: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."

Cons: "Not able to select seats during online checkin free of cost."

Pros: "entertainment part made time fly from Dubai to Seattle and staff too were awesome."
Cons: "15-hour flight not happy thing to be mid-air."

Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"

Pros: "horrible baggage policy"

Pros: "Professional and courteous behaviour"
Cons: "Nil"

Cons: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."

Pros: "One of the better experiences I've had on a plane"

Pros: "Everything"

Pros: "The flight itself was fine"
Cons: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."

Pros: "On time, very helpful crew and overall experience was fine"
Cons: "Food was not upto the mark and one always expects something better from an Airline like Emirates"

Pros: "Second legs entertainment system was brilliant."
Cons: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."

Cons: "Kitch design, fat people should not be allocated middle section seats"

Cons: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."

Pros: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Cons: "Nothing at all"

Pros: "Cabin crew, very professional"

Pros: "Lots of movie options"

Pros: "Everything"
Cons: "I like everything"

Pros: "Crew was professional, but not outstanding."
Cons: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."

Pros: "crew food"
Cons: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"

Pros: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Cons: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."

Pros: "Food Comfort"
Cons: "Flight was 30m late "probably not their fault" so I haven't received my luggages until the next day. I suggest keeping the layover hours a little longer than 1:30m"

Pros: "The food was good, the entertainment was good"
Cons: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."

Pros: "the movies"
Cons: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"

Pros: "The outbound service from US was 10 times better than the inbound. US to Dubai would get 10/10 however the same flight inbound in terms of service, crew, food was 5/10."

Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"

Pros: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Cons: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"

Pros: "380's are superb"
Cons: "Flights returning to US have an expectation of poorer service. No amenities like the out-going flights (sleep mask, socks, toothbrush, etc)"

Cons: "I was given boarding card at Karachi airport to go to terminal B at gate 29, and at eleventh hour informed that flight was scheduled at Teeminal A at gate 11. The ground staff was not supportive at all and screamed at me on part of their own error. It was an horrible experience and I might not take Emirates flight."

Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."

Cons: "The booking site limited my name to 24 characters and charged me $200 to fix it on the ticket."

Cons: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."

Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."

Pros: "Service"
Cons: "Food came before alcohol :)"

Pros: "Everything was great. They have it together."

Pros: "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
Cons: "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."

Cons: "Took awhile for initial good service and food came before drinks. Movies and internet"

Cons: "Checkin process takes long"

Pros: "The crew was very pleasant and helpful"
Cons: "The plane was obviously not as nice as the ones I have taken to Singapore on Emirates - and the waiting space in the airport gate was not very comfortable. The older media system is also very difficult to use."

Pros: "Love flight with emirates every thing is good"

Pros: "Flight overall was fine but not the standard that we had on the trans Atlantic potion"

Pros: "Great enterteiment, spacious seats and great service"

Pros: "Nothing special"
Cons: "Expensive ticket....i paid $500 more than other airlines to get better service but was disapointed nothing special i could have saved $$$ by flying other cariers."

Cons: "There was only one hour of wifi, seriously? I mean Dubai is one of the nicest airports but maybe whats necessary is to be able to cater and not just put up even more redundant shops which lack people. People are traveling and might actually need to be in contact especially since flights are so spaced out"

Pros: "The crews was nice and i'll give them A+"
Cons: "Seats: No space for over average weight person .. I think they're designed for Chinese people ! Foods are very bad , even my pets eating better quality foods. Very cold sandwiches and dangerous The plane needs a private breastfeeding section for baby's"

Pros: "Boarding was alright nothing special"
Cons: "I didn't like the crew, the main fact was that they forgot about me, they offers everyone else drinks (skipped me) they handed out everyone food (skipped me). I asked a passing crew member for just some water and I got incredible attitude and the guy totally didn't come back with anything, after everyone got their food and the crew disappeared I rang for them and it took them to the point of grabbing everyone's left overs to come by and see what I was asking for, and when I informed them they skipped me and I didn't get anything not even a drink, they said they didn't skip me and they passed out all the food to each person. At that point it was obvious to prove them wrong with everyone around me done eating and I didn't even have a cup or plate. Then they said I didn't want food when they came by............ -_- I'm not an idiot and I wasn't asleep the entire flight which they asked and after a bit of pointless argument they finally gave me some food. It was absolutely the worst experience I have ever had with customer service in my life and emerits is the front page of it."

Pros: "Entertainment was fine and the crew were helpful."
Cons: "The behaviour of some of the Passengers. Drinking and verbally abusing the cabin crew."

Cons: "Plane delayed Missed connection"

Pros: "Noghing"
Cons: "They didnt care about the damages caused to us"

Pros: "On time."

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Everything- well done"

Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."

Pros: "including new releases"

Pros: "Everythingn"
Cons: "Nothing beat"

Pros: "Will never use kayak again"

Cons: "The breakfast was poor & frozen ."

Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"

Pros: "Great plane--huge and new!"

Pros: "Very professional and very convenient."

Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."

Cons: "Very Bed earing headset."

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Cons: "Poorly behaved children in the next row and a young lady with horrific body odor."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "Everything"

Pros: "Plenty of room for the legs."

Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"

Pros: "The staff are all very professional and nice."

Pros: "הכל"
Cons: "שום דבר"

Pros: "amazing !!!"

Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"

Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Pros: "good job rushing us to the correct gate"
Cons: "late"

Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."

Pros: "I enjoyed that it was a new plane."
Cons: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."

Pros: "Add good airline to Atlanta to eu"

Cons: "The best"

Pros: "excellent"

Cons: "AC was not working while we were in the ground"

Pros: "It was an amazing overall experience."
Cons: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"

Pros: "Small plane..no comfort"

Pros: "All"
Cons: "Not enough leg room."

Pros: "Everything."

Pros: "Pillows"
Cons: "No vegan good woithout order"

Pros: "everything was good and don rhith"

Pros: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"

Cons: "Security going from venice to Istanbul then israel could have been better"

Cons: "My seat space was too small"

Pros: "Delayed for several hours before departure, plane was too hot, there was a glitch in the movies, AND they lost my bag."
Cons: "Sucked"

Pros: "The hospitality"

Cons: "It took us 18 long hours to arrive at Germany...and I lost an important meeting..."

Pros: "Everything was okay until I got to Venice,you lost my luggage and couldn't tell me where it's right now!! I'm in Venice without anything and freezing,what should I do?? And I'm here for just few days!!!would you buy cloths for my staying here?! You have said that my stuff will be get directly from Israel- tel aviv ariport to Venice but you lost all the luaggag!!! So I can't think about anything ealas beside thinking about my lost stuff!"
Cons: "Everything was fain but just find my laugh age befor I will get cold and spend my vacation I'll! I will be thanksful for that!"

Pros: "everything!"
Cons: "nothing"

Pros: "The Turkish Delight servings before meal is excellent."
Cons: "Very long luggage check-in in Tel Aviv."

Cons: "It was long bat ok"

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"

Pros: "Quick flight"

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"

Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."

Pros: "Great service"

Pros: "Friendly staff, good service and on time departure/arrival."

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Pros: "On time"

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Cons: "I don’t like the limited choice of drinks on these short KLM flights."

Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Pros: "The supplied pack of toothpaste/toothbrush"

Cons: "Two hours delay in the start."

Pros: "The included snacks and the seats."
Cons: "Nothing."

Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Pros: "Nothing"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "Nothing​"

Cons: "sardines!"

Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Pros: "It was very comfortable"
Cons: "The crew was great"

Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."

Pros: "The long flight"
Cons: "The long flits"

Cons: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Pros: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Pros: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"

Cons: "As a Delta Elite member I was not impressed that the First Class section had only 1 person in it. Should have been some people upgraded."

Pros: "The refurbishments of the 777 aircrafts has definately improved the experience. Passengers were given full liberty to the entertainment unit. The one thing that gives that niche to the flight experience are the crew - I must say I have had 8 flights in the past 6 weeks but the crew of this holland airlines have been great on all klm flights. Please keep up the good work - your attitude is everything!"

Pros: "Staff were friendly!"
Cons: "Food was not great and no choices."

Pros: "friendly personnel"
Cons: "boarding procedure"

Cons: "Was nice best"

Pros: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Cons: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."

Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."

Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Pros: "Good crew, service."
Cons: "I chose a seat with no one in my row (because I knew the flight would not be full) and yet somehow two others got assigned to my row after. There was no need to cram us all into one row when the whole plane was empty!"

Pros: "Crew members were friendly....."
Cons: "No entertainment"

Cons: "old, uncomfortable plane with no entertainment system. miserable experience"

Pros: "Plane was spacious and flight crew were nice"
Cons: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"

Pros: "Price"
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."

Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"

Pros: "nothing was exceptional good."
Cons: "luggage did not arrive. airport services were not good."

Pros: "nothing"
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"

Cons: "No kosher food eventhogh we asked for it"

Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."

Cons: "flight was 6 hours delayed"

Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."

Pros: "The staff assistance Kosher food was great"
Cons: "Overhead baggage compartment was taken over by cups and stuff"

Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"

Pros: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Cons: "It took too long for d luggages to come out. Pls improve on it"

Pros: "The worst airline company I've ever used"

Pros: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Cons: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."

Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"

Cons: "Food can be improved."

Cons: "There was a deley of 3 and a half h"

Pros: "Extra comfort and quiet in business class worth cost"

Pros: "Crew and service"
Cons: "On board entertainment was not up to date. Old movies. Little choice."

Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"

Pros: "Nothing"
Cons: "Everything. I have written to customerrelations@ethiopianairlines.com"

Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"

Pros: "I was pleasantly surprised at the entertainment. Other than that, everything was pretty good. Nothing stood out as exceptional and nothing was particularly bad."
Cons: "The seats weren't the most comfortable, but on a 10 hour flight, nothing is."

Pros: "Every thing include the crew members ."

Pros: "I need a refund what do I do for a credit?"

Pros: "hospitality food beverages"
Cons: "duty free sales were very limited"

Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."

Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"

Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."

Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"

Pros: "Food and wine"
Cons: "Music"

Pros: "Flight attendants excellent. Flights both on time."
Cons: "Film selection could have been better"

Pros: "It was a good flight, made only a little disappointing by all the children running through the plane, opening the washroom doors and leaving them open. A little strange, really."

Cons: "Food and entertainment was lame especially because sound didn't work."

Pros: "The crew tries very hard to please"
Cons: "Toilets were not cleaned during the flight. Seats uncomfortable and much too crowded. Plane is inconvenient for night travel. No personal television."

Pros: "Comfortable airline but on the small side. It was perfect for the price."
Cons: "Kosher food was poor. I know there are higher quality options from Israel, Johannesburg, Frankfurt, etc. This meal was from Antwerp and was not nice at all."

Pros: "I really liked everything"
Cons: "It was one of good flight myself :)"

Pros: "Brand new plane was very nice"
Cons: "Addis Ababa airport"

Cons: "I was served the same food repeatedly over the more than 20 hours flight from Douala to washington Please introduce varieties. I flew Ethopian in August 205, in February 2016 and in April 2016 and the films were not updated Also introduce more business audio books for listening."

Pros: "Great crew as usual. The new 787s are really nice - spacious bathrooms, etc."
Cons: "Packed flight, even though the plane is pretty new, it was really dirty, broken entertainment system. boarding always sucks with Ethiopian. and the Addis airport is always, always a complete nightmare."

Pros: "Smooth boarding and very nice crew."
Cons: "Aircraft is much too small for such a long flight."

Pros: "You get discounts on domestic Ethiopia flights if you arrive on Ethiopia. The crew is kind. The flight was smooth overall, except for landing."
Cons: "Entertainment was on group screens (from the ceiling) but I was pretty glad there was entertainment at all on a short, 2-hour flight!"

Pros: "waiting time for transport to hotel, and security check lines at the airport have improved"
Cons: "crew service on Lilongwe to Addis on October 3 was mediocre"

Pros: "My return trip didn’t have any major unexpected expenses the way my outgoing trip did."
Cons: "They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair."

Cons: "Seat and cabin temperature was very uncomfortable."

Pros: "The crew was kind and respectful. The flight was on time and the food was OK."
Cons: "Nothing to complain about on this flight."

Pros: "Nothing"
Cons: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."

Pros: "The crew were pleasant."
Cons: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."

Pros: "Seats were comfortable, food was good, efficient and friendly service!"

Pros: "Worst business class seats. Regular seats with no one in the middle seat."

Pros: "Nice and easy"
Cons: "N/a"

Pros: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Cons: "Plane seem a bit old lights would flicker randomly."

Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."

Pros: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Cons: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."

Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"

Pros: "The only thing I liked was that I landed safely in Brussels."
Cons: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"

Pros: "The crew were very nice."
Cons: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."

Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"

Pros: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"

Cons: "Flight was late and I almost missed my connection in Brussels"

Pros: "They remembered my special meal requested."
Cons: "Not a very informative crew, service seemed rushed - I only got 2 small cups of choice of beverage offered on a 6.5 hour flight, which was disappointing as I was unable to purchase a bottle of water in the airport terminal prior to boarding as I was just there for a layover and did not have euros to buy one from the machine."

Pros: "The team was nice, the flight took off on time and arrived a few minutes early"
Cons: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."

Pros: "Flight departed on time and arrived early. Crew was accommodating and polite."
Cons: "Food selection and quality are below average compared to other international economy class flights. Disappointed to find no vegetarian options."

Pros: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."

Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"

Pros: "Excellent service and space for economy class."

Cons: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."

Pros: "Very hardworking crew, always offering extra food, snacks, water, patient with smiles and great attitude Very good food in economy, I was surprised"

Cons: "4 hour delay"

Pros: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."

Pros: "The seats in the plane were amazing. Maybe older but better than the new ones."
Cons: "No infotainment screen"

Pros: "On time and services were good. Cost less than if booked through United significantly."

Pros: "Did not like airline so much."
Cons: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"

Pros: "The flight attendant was friendly."
Cons: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."

Cons: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"

Cons: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"

Pros: "Very old planes No entertainment Very nice stewardess"

Cons: "I was unable to check-in online, Lufthansa said see Brussels Airlines and Vice Versa. The check in process at Dulles was very poor (this was the Brussels Airlines desk) Chaotic would sum it up best. The meal on the flight was very poor, even the staff apologized before I said anything, they were quite embarrassed. Hopefully the flight back on Lufthansa will be a huge improvement !!"

Pros: "I eventually got home"
Cons: "I didn't get to sleep as I had to spend hours booking a new flight."

Pros: "The fight was fine. No issues."
Cons: "My biggest disappointment was that no one on the flight was informed that ALL the luggage checked in on the aircraft did not arrive in Budapest. Everyone (about 70-80 passengers) stood for a long while at Budapest Airport for baggage pickup, then went over to talk to Hungarian lost luggage personnel to file their baggage. Why didn't the airline tell us upon check-in, or even announce to the passengers on the aircraft that the bags had not been loaded? This would have saved everyone 10 hours later to try to figure out what happened."

Pros: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."
Cons: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."

Cons: "I didn't like that Brussels air used united Airlines. UA is not very dependable and they cut corners on value for your money."

Cons: "The seats were incredibly uncomfortable. The food wasn't great and even on a flight that was at 75% capacity they ran out of food options."

Cons: "I felt that the crew was unfriendly and saw each request as a burden."

Cons: "it was very confusing that kayak keep changing my flights (and the depature time of my first flight). i ended up needing to go out of custom to get my connection tickets at toronto and missing my flight."

Pros: "My Brussels-Chicago flight had been changed due to Brussels airport being closed. United and Brussels Airlines were outstanding in their allowing me to change to United Amsterdam -Chicago flight with no charges. Overall flight was very comfortable, and food was great in economy."
Cons: "The movie system worked only part of the time, but United will give us some compensation because of it. Boarding in Amsterdam was not systematic, and they didn't call out our group number. We took the bus out to the flight, so eventually it was fine."

Pros: "very friendly crew. great landing in very windy condition"
Cons: "bad seat"

Cons: "Business class seats were like economy just no one in middle seat. not very comfortable. no entertainment system at all."

Pros: "The staff was polite, responsive and proactive. The service was great and the food was above average. The movie and entertainment was good and offered many choices. I would recommend this airline for overseas travel."
Cons: "The seats, and head rest specifically, were a little uncomfortable for a long trip. Feels like it forces your head forward in an awkward position."

Pros: "Only a one hour flight, so many of the items in question didn't apply."
Cons: "It ran a little late and we just made our connection in Brussels."

Pros: "They served enough food for the flight and they had decent movies"
Cons: "They took long checking people in. They had every flight delayed causing some people to possibly miss their connecting flights . They did not apologize for it . They are very slow with everything they do ."

Cons: "It seems like the crew was happy to fly with out the passengars....."

Pros: "Service, food , time,"
Cons: "Short time between connection"