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Landing was a little hard. Food was not great My prior review was for the flight to nyc too

Landing was a little hard. Food was not great. No options.

Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..

I love this airline.God bless CAO and the whole staff of this company

WiFi would have been nice and some more powerful usb ports, available ports could not keep my phone’s charge much less charge the phone.

Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection

It was on time. Snacks could have been provided for free.

Tirana was crazy check in and getting bussed to another gate. Both Germany stops were intensive customs but organized, but that wasn't the airlines problem. The crews were fabulous on the planes. The announcements were not easy to understand in English, slurred speech. Customs inthe US were fast. We waited for luggage, three later arriving planes had their luggage and left before us

Business class old style from 10 years ago. Ok for short flights but nor for 12 hours journey. The passenger near the window have to jump over the passenger seat aisle side or wake him up to upright the seat. That’s not the business class that you expect on long night flight. Seats are not so confortable. And believe it or not no wifi!

Friendly staff, always good food , as comfortable as it can be in economy