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Honestly. I think that LOT has gone WAY up in their business class service. The food, the seats, the service - all was great.

Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.

The seat was paid for but given for some different person .

Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience

Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class

Bags lost no more to say, bad communication and no urgency to get it back to the hotel by the airline properly the worst airline I have used.

The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.

One of the best experiences ever. Thank you to the crew.

They broke my luggage. I’m pissed off about that. Service was slow and inconsistent.

The flight was very bad, the food and the staff was very rude. My last time with them