United Airlines flights serviced by Swiss Airlines provide for zero communication with Swiss Airlines almost impossible to contact Swiss airlines to make seat selection, upgrades or changes. I won’t do that again if it can be helped.
We so appreciated that our connecting flight waited for 6 of us!!!
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Cons: "Need more leg room. Cramped for 8 hours is not a good thing"
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Pros: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Pros: "I was offered to check in my carry on, it was nice."
Cons: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Cons: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Pros: "I like service, plane..."
Cons: "I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time"
Treating basic economy customers like untouchable and giving worst services just because we bought that ticket is ridiculous! We were not given option to choose the seat even at the time of checkin, we had to request the boarding staff at the gate as me and my wife were given different seats. She did not have seats together after letting us know rudely that they are not supposed to give any services to basic economy customers. Even bag purchase charges were extremely high!!
Lufthansa should strongly consider increasing transit time to help passengers arriving from Bengaluru as the current time transit time of 1 hour 40 minutes appears inadequate and rushed and likely greater chance of missing that connecting flight to St Louis. This would encourage a lot of Indians coming from south India to take advantage of this service to Su Louis
I sat next to a high maintenance passenger and the crew did an extraordinary job in taking care of this persons special needs
Changed my seat assignment after I paid for window seats on both flights.
I missed the connection because the other flight was 1 hour late I had to take the train
They did the best they can with all the staffing issues going on.
Pros: "The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!"
Cons: "The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage"
Pros: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Cons: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Cons: "The plane was kept at a ridiculous hot temperature the whole flight. There were no air vents above your head and it was god awful uncomfortable for 9 hrs. On our return flight they lost all of our luggage from our whole group of people traveling together. 8 bags lost in total."
Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Cons: "The TVs didn’t work even thought the steward ESS restarted them ."
Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"
Pros: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Pros: "Informative to the very minimum."
Cons: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Cons: "The check in was very late and not very efficient"
Pros: "Eweyting was fine."
Cons: "Boarding et WAW was 30 min.deleyd,additional waiting and deicing was one hour so we departed at 18.50 instead 26.50.Aircraft instead of Boeing 787 was barowed Airbus 433 from Airitalia-much les comfortable plane."
Cons: "Be prepared, that overhead bins for hand luggage are very small on this plane"
Cons: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Cons: "Flight was delayed and I lost my connection to NY, I had to get rescheduled flight for day after so I didn't arrive to NY on Sunday but on Monday."
Pros: "Entertainment was good"
Cons: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"