Pros: "Swiss doesn't"t always have comfortable planes but this one was super comfortable"
Pros: "Crew was great, seat comfortable, food was fine."
Cons: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Pros: "The crew was terrific and friendly as I expected."
Cons: "I have no other suggestions here since I'm pleased with the flight and services."
Pros: "The crew was friendly and polite."
Cons: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Pros: "Attendants were very pleasant and helpful"
Cons: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Pros: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Cons: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Cons: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Flight from Chicago OHare was delayed an hour. In Istanbul, ran to Cluj connection. Arrived 15 minutes before flight time. Flight was closed out & no one around. Went to airline help station & was told I could go to Cluj 35 hours later. Requested reroute & agent was very helpful rerouting through Bucharest. Arrived 11:30 pm in Cluj about 15 hrs late but relieved to have arrived
Pros: "Nothing. This was the worst flight I've been on in years."
Cons: "The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years."
Pros: "Mediocre seats, very friendly staff."
Cons: "Better food options, more comfortable seats, easier access to wi fi"
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pros: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Cons: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Cons: "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."
Pros: "Liked that they moved me to a better seat - was sitting next to a cranky old Turkish man - who complained every time we brushed his legs getting into our seats- he refused to stand to let us into our seats- I said this is not gonna work and they found me a great seat with some normal passengers."
Cons: "Food was just ok, plus it’s a longer trip - I understand they kill the lights to let people sleep but offering more drinks - soda and water would b nice - rather than having to go to back and beg- they know who is awake and watching movies - b nice to ask."
Cons: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Pros: "Boarding and arrival was on time."
Cons: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Pros: "The entertainment was good"
Cons: "We asked for special meals and they told us they only had one type of meal on board"
Pros: "the crew was nice"
Cons: "They lie to you when they tell you that your luggage in included and you end paying $250 more. Now they only give you one meal in 9 hours and the prices keep going up. Find another company and another flight searcher."
Pros: "No incidents which is always a good thing. I would've liked that the seat had a USB charger though."
Cons: "For some reason the airport scheduled 2 packed flights to board at gates right next to each other. These gates are right next to a main corridor. As you can imagine, it was chaos with lots of people standing around in both lines and then bunch of people trying to walk through."
Cons: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Pros: "Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges."
Cons: "Food was okay. Small portions"
Pros: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
Cons: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
Pros: "Commitment to on-time travel, nice friendly staff, professionalism."
Cons: "Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back."
Cons: "Knowing that the baggage wasn’t included in the price of the plane ticket"
Pros: "2 per row so no middle seats"
Cons: "charged me 2x what they would have online for a checked bag 60 euros which i thought was egregious. they were late & no beverages"
Pros: "Space between our feet."
Cons: "Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat."
Cons: "The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights."
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Cons: "On line check in, less queues in the check in process"
Pros: "Everything. The staff was amazing, there was so much room on the plane, it was perfect!"
Cons: "I wish the captain translated to English also"
Pros: "Boarding on time. Clean toilet"
Cons: "Bad service Not even giving water when I ask Seat not comfortable"
Cons: "Hello, After I ordered this flight it was canceled by Israir airlines. I was ordering with another company (TK), and I thought that’s my order with Kayak canceled. A few days before the schedule the flights back and my company made a new reservation for me. When I got to airport i understood that I have two reservations, which it’s mean that we payed twice. I don’t know if you can do something about it, but I expect that you will make an effort to give me my money back. Thanks, Itzhak Ashkenazi"
Cons: "No food served unless u buy. No papers were given for visa so had to wait longer at airpirt after landibg."
Pros: "Nothing special"
Cons: "After the purchase via Kayak I found that the Israir site sell that flight fir $100 less. I consider it a fraud. While chat with Kayak (actually, Priceless) staff was easy, communication withIsrair was terrible. Until the check-in in the airport I didn't know whether the price includes sending a checked bag. Nobody was able to tell me this. Moreover, Priceless representative triet to convince me that the price doesn't include checked bag, while it did. So, I would find myself traveling with carry-on only, and that's unjustified. There is no possibility to do onlibe check-in."
Pros: "worst airlineEVER , canceled the flight did'nt offer any help"
Cons: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"
Cons: "A mechanical malfuntion caused our takeoff to be over 2 3/4 hours late. I had a scheduled 4 hour layover which wasn't enough and missed my USA connection. Had to pay another $2500 x 2 for return flight to make a wedding Same happened on arrival. 2hr delay Going back in 2 weeks. Trying Europa Air"
Cons: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Pros: "We made it to Barcelona."
Cons: "Vueling seems to be late very often. This 40 minute flight flight was over an hour late."
Cons: "Did not make my flight as the first flight was delayed over five hours. After calling the 3rd party (kiwi) that kayak sold the ticket through, they were extremely unhelpful and could not accommodate me at all to try to get me on a flight to make my work obligation. Needless to say I missed the meeti"
Pros: "As expected for a budget flight."
Cons: "Even though it's a budget flight, I feel water should still be available to passengers free of charge."
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Cons: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Cons: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."