Really well organized check in and boarding. Service is great. Although all information is provided for the requirements to fly, finding them on the website can be a bit confusing sometimes
I like the boarding process was very good, friendly crew. It could be better if premium economy will have a better seats and food.
oh man the situation with the bus on arrival
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
Cons: "The suitcase did not zrrive"
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Cons: "A snack upon arriving"
Cons: "Crew need to be smile - we not in Russia"
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "Toilets were REALLY dirty"
Cons: "Phone chargers did not function"
Cons: "Being put in standby after we booked 3 months in advance and loosing our luggage"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Pros: "overall good flight"
Cons: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "Nothing, it was awful"
Cons: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Pros: "Cabin crew was friendly and efficient"
Cons: "Crappy plane for an international flight"
Pros: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Cons: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Cons: "Layovers are what makes the flight bad."
Pros: "Good, quick flight!"
Cons: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Pros: "Relatively cheap flight"
Cons: "Zero legroom. My legs were in aisle."
Cons: "No WiFi on a 10 hour flight!"
Cons: "Krew. Comfort srat . Space."
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Pros: "Crew are helpful"
Cons: "The tight space especially in seated with a big lady and inconsiderate person in front of me"
Pros: "Philadelphia to London"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Pros: "Seats were too crowded. No leg room."
Pros: "The time"
Cons: "The servicie inside the plane"
Pros: "The flight was short"
Cons: "They didn't even give out water on the flight. Not to happy with the service"
Pros: "We arrived on time and safely."
Cons: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Cons: "The flight crew only cared about their first class passengers."
Pros: "Great crew, good dinner but below Average breakfast"
Pros: "the flight crew was cordial and efficient. we arrived on time."
Cons: "The planes were older and the seats were not comfortable for the length of the flights."
Pros: "The flight on time. Clean nice."
Cons: "Iberia's only thing is that airplanes don't have enough leg space"
Cons: "Could not board the plane as it was overbooked!!!!!"
Pros: "Crew was nice."
Cons: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Cons: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
Pros: "Meal and drinks"
Cons: "Flight was extremely packed and 5 hours long. It was loterlly from hell."
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "I felt rushed when eating. There was not enough time to eat when they were coming to offer more bread and coffee. They were in a hurry to pick up. Food was short"
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Cons: "Food Bording Confort"
Pros: "Great crew and comfortable seat"
Pros: "Staff ok"
Cons: "I HOUR DELAY"
Cons: "5 hour of delay!!!! For the second time in the same flight"
Cons: "Seats are really small and stick together, super uncomfortable for more than 2h"
Cons: "Boarding was slow. They had us stand for thirty minutes in a hot jetway. They charged for all the food and beverages. No entertainment."
Pros: "The crew was nice"
Cons: "One of the toilets was out of order"
Cons: "The landing was very bad"
Cons: "Too crampt. Food like cardboard."
Pros: "Don’t sit in Window seat 40A. Smallest on the plane."
Pros: "It was on time"
Cons: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Cons: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Pros: "Very efficient and smooth security and check in process"
Cons: "Speedy boarding seemed a waste of money as bussed to plane and kept on parked bus for 10 minutes. It became quite uncomfortable"
Pros: "the ticket assistance was helpful afterwards and seemed to by sympathetic to our plight."
Cons: "We arrived early to airport but it took almost an hour to go through check in..We arrived early to airport but it took almost an hour to go through check in... we did not account for the long security which held us up.. it would have been nice if they would have called us out over the intercom and if need be held up flight as we were running from security to the boarding area. Afterwards the guy at the desk was not helpful at all and told us to leave the airport and then go back to the ticket booth.. if they could have made a call that would have been nice."
Pros: "SEN airport. Friendly cabin crew. Plane on time! Thanks!"
Pros: "On time good service Barry Pope"
Cons: "Delayed, limited food menu"
Pros: "Their friendly service was great"
Cons: "leg room might push me out of their great airline"
Pros: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Pros: "The food is reasonably priced and tastes good."
Cons: "The seats don't recline and are so cramped you can't possibly take a nap."
Pros: "On time , Ease , crew"
Cons: "2 hours delay caused us to lose the day"
Cons: "The take off was delayed too much."
Cons: "Being charged £49 for having toiletries in small bag"
Cons: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
Pros: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
Cons: "New aircraft"
Pros: "easy boarding"
Cons: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
Pros: "Very fast boarding, crew is efficient and plesent"
Cons: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
Pros: "Efficient service"
Pros: "I was offered to check in my hand luggage for no extra fee"
Cons: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Cons: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Pros: "Easy and smooth boarding, on time"
Cons: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
Cons: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
Cons: "One bathroom was broken the entire flight leaving just one open and long lines to it"
Pros: "The leg space was better than usual"
Cons: "I expect water to be provided in any flight, and it was missing"
Pros: "Very kind crew"
Cons: "No drinking water left after 3 hours flight"
Cons: "Easy jest sold me ticket when wasn't sure they will have enough seats.after spending 3 hours to get to the airport and pass check in and security i have been told right on the front of the plane that there is no seat for me. They offered me next day flight from Luton when my original one was from Gatwick! They even didn't want to make refund and wanted to give me flight voucher.pleased after they have been told i will make a post in social media they made the refund. Never ever with Easyjet.no mayer how much will cost me!!!! Shame on you Easyjet!!!!!"
Cons: "EasyJet made us pay for our checked in luggages almost more than the ticket because we did not do it online: 14 euro per kilo! We did not and had no way of knowing. Not that cheap of a flight after all."
Cons: "No communication and little respect that people are taking time out of their lives to travel. Utterly appalling"
Pros: "The Price"
Cons: "Once again a 2 hour delay. my last 4 flights have been delayed. Love the price but on time is also important. Time i looked elsewhere. I fly to and from Malaga every three weeks."
Pros: "I compare easy jet to a metro bus, all you do is wait for it, get in sit and get out."
Cons: "Charges for water and snacks, I realise it's low cost, but im sure they can spare a bit of the huge profits they make for some water."
Cons: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
Pros: "The boarding and the treatment our bags got was efficient and friendly."
Cons: "Just like the emails I got suggested, I checked in online pretty early. The seats I got were the absolute worse located right in front of the toilet in the last row. Trying to get any comfort with no option to lower the back of our seat and bearing the noise of people using the potty - that was a bit too much. Needless to say our seats back home are even worse since they are on the parallel row in front of the door to the toilet. If all that isn't enough we wanted to drink some fine whiskey we brought with us from the duty free and the bottle was confiscated by the flight attendant, who claimed that I cannot drink any alcohol that wasn't bought from the plane. In the seat next to me, by the way, was a guy eating sushi he just got before boarding. That felt absurd and unjustified."
Pros: "I liked that the seating was not as bad as many budget flights and the carry-on baggage policy is perfect for me."
Cons: "The plane was more than an hour late arriving from its previous destination. The check-in staff advised us of this delay 4 hours in advance. So far, not a big problem. When the incoming flight finally arrived, the crew on board had been working past their allowable limit of hours without resting, so they could not crew our plane. Again, predictable issue, and not a big problem since airlines can anticipate this and plan accordingly. However, instead of having an alternative crew ready to go when the plane arrived (as, again, this situation was known 4 hours in advance), EasyJet contacted the standby crew only after the incoming plane had arrived and the crew was disembarking. This added another delay of nearly 3 hours as we waited for the standby crew to travel to the airport from home. Very poor management of staffing. The standby crew performed great and did their best to try to calm some angry travelers who were taking out their frustrations on the crew (who were not at fault). After we boarded, there was a further delay of 45 minutes due to traffic control issues. I don't blame the airline for that, but I do blame them for boarding us 45 minutes earlier than they could have. I got the sense that our delayed flight was the only thing keeping the entire terminal open by that point, though, so they just warehoused us in the plane for 45 minutes to reduce the cost of using the terminal. Very disappointed that EasyJet management failed to contact the standby crew with enough advance notice so that our flight could have left with only that initial delay of one hour. If this is management's usual approach toward managing predictable issues, it makes me very wary of what might be happening unseen on the maintenance side of things."
Pros: "Very professional and friendly crew"
Cons: "It was 2 hours late"
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Too many hours of delay ( 4)
Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "The leg space"
Cons: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Cons: "Not having a 3+ hours take off delay"
Cons: "Flight was over booked"
Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "The seat not so comfortable but good"
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "The flight was delayed for 40 min"
Pros: "The crew was very friendly and helpful."
Cons: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Pros: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Cons: "Everything was good"
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Everything. Worst service I have ever seen on a flight."
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Cons: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Cons: "Lots of hidden charges."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Pros: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Cons: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pros: "Magazine was pretty good. Staff were smiley and nice."
Cons: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
NA however they were very punctual
I lost my luggage and the handling service is terrible
Delays in flight is not acceptable. The passengers knew about the delays before the staff.
This is a cheat. You toke money from me but you didn't give us my ticket. When we reached the airport security said I don't have any flight booking while I had booked a ticket and your careless behavior I have to get another flight. Gave me back my money or I'll do a police case.
Pésimo servicio. Nos movieron el horario del vuelo lo cual afectó nuestro itinerario y la atención telefónica imposible. Nos presentamos al nuevo vuelo que nos asignaron y a pesar de tener asientos space plus el vuelo estaba sobrevendido y no no los dieron pero tampoco nos regresaron lo que habíamos pagado por ellos. El personal no fue nada amable, ni en el check in, ni en el abordaje ni en el vuelo.
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
Cleanliness, they could adapt the noise level of the speakers to human ears, and same thing for temperature.
We were sent to Malaga instead of Granada due to weather. Although we were bussed to Granada, arriving 4 hours later, there was no further assistance or information from a representative. More communication would have been helpful and appreciated.
The whole checkin process was a diseaster! We were flying with Vueling! We had checked in on the app but still had to checkin at the desks with our 10kg hand luggage! The queue for this was 2.5 hours long, with no social distancing in the pandemic (Covid19). When we finally got to the top of the queue, our flight was closing also another queue was opened up! But if we left the queue we were in we would have ended up at the back of a different queue! This seemed pointless to be honest! What could have been done is a bag drop section of the checkin process (Like Ryanair has) it’s much more streamlined and quicker! After all this drama, we only had 15mins to make it through security snd passport control to make the flight on time! It was very stressful and very hot! I was so thirsty that I needed to buy a bottle of water at the boarding gate (to my surprise this small bottle of water was €5- a total rip off! After boarding (which was ok) we were looking forward to a nice cup of coffee on the flight as we usually do! It took the crew nearly 1.5 hours into the flight to get to our seats to serve us! The coffee was dreadful (a hotel type sachet of instant coffee costing €2.60) and a heart burn inducing Turkey, ham and cheese toastie (costing €5.50)! The horrified by the quality! Ryanair is definitely better on food quality, check-in and boarding experience and service, that’s saying something! The flight itself was grand (although lacking interaction from the pilot- which is always nice) it was a smooth flight! When it came to landing it was good but our baggage took nearly 45mins to come out onto the carousel in the terminal! And other delay! Overall I would be giving Vueling perhaps a 2 out of 5 overall! Not impressed!
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "New Boeing 787. Nice aircraft"
Cons: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Cons: "Baggage Claim in Barcelona. Waited 45 minutes before baggage arrived, that combined with flight being 30 minutes late made running to catch a connecting flight which was in a different terminal requiring a shuttle bus ride to get there."
Cons: "Make sure you have a ticket with a selected seat or else they will not let you board, they overbook flights very often!"
Cons: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Cons: "My passport was stolen and the airline couldn’t help me at all as far as reimbursement or travel voucher. It was just a tough situation."
Pros: "Short flying time"
Cons: "Communication with flight delay"
Cons: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Cons: "The boarding process could be better"
Cons: "Pague extra al hacer mi checking para elegir asientos en puerta de emergencia. Me enviaron hasta los recibos. Cuando llegue a mostrador en Florencia mis asientos habían sido revendidos a otros pasajeros. Una estafa"
Pros: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Cons: "No food offered for free. No even water offered"
Pros: "Boarding and check I. Went very smoothly and efficiently."
Cons: "The seat were very close together, and it was very difficult to hear what the captain was saying."
Pros: "Everything is good"
Pros: "Assigned exit seats to us"
Cons: "Rude staff, grabbed my shoulder to ask a question instead of just asking verbally, not allowing us to bring carry on bag, etc."
Pros: "New plane"
Cons: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
Cons: "The flight was delayed for an hour which made me late for where i needed to be"
Cons: "vueling is the worst airlines ever"
Pros: "We actually made it to Stuttgart."
Cons: "Delayed in the terminal many hours only to board the aircraft and delay again. My entire delay in Barcelona was longer than my scheduled travel for the day. Also, Vueling seats are too close together compared to all airlines I have flown on. My knees were against the seat ahead of me."
Pros: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Cons: "How can I be reimbursed. The way we were treated is a shame"
Pros: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Cons: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Pros: "The flight space"
Cons: "No entertainment which make the trip so boring"
Cons: "no food no drink all 2 flights"
Pros: "On time, one carry on and personal item for free onboard, clean - no complaints"
Cons: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Pros: "The check in luggage cost almost the same as the ticket, but the crew was nice to check in my carry on bag for free-good customer service.th"
Cons: "The bus was almost full and there are 10 or more so passengers still need to get on and obviously required additional bus. Instead of just signalthe bus to leave, the crew tried to cram more passages on the bus first before the next one, which will be almost empty- poor judgement"
Pros: "Crew. Extra leg room on first leg."
Cons: "Uncomfortable seats. Extremely crowded"
Cons: "No food, no entertainment,no place for legs,late boarding"
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Cons: "They overbooked the flight. We were a party of eight and half of us got to go on the 12pm flight and myself my husband and 2 children had to wait! We were told we could get on a 4pm flight and were rebooked for a 9pm flight!! Then they lost all my luggage and when I did get it we only got 2bags! My kids while suitcase went missing for two days! Totally unacceptable! Worse thing is the lack of direction to handle the situation. Their answer was by law were allowed to overbook! Seriously! I know this is true but these airlines should. It be allowed to do that it’s disruptive to people’s lives that have paid money to be on these flights. So our 4day vacation is now down to 3 and of those 3days we spent one day waiting on partial delivery of our luggage!"
Pros: "The music in the background was a nice touch to the flight."
Cons: "Insufficient leg room my knees touched the person infronts chair and when they reclined my knees were under pressure from the recline. It wasn’t very pleasant."
Pros: "It was affordable and the seats were comfortable enough. Can't recline, but I was only on the flight for an hour."
Cons: "Baggage fee, seat fee (if you want to choose your seat), and food wasn't free."
Cons: "Sits are not comfortable"
Pros: "staff, aircraft, service."
Cons: "seats were awful-- very thin cushioning"
Cons: "The landing was horrible"
Cons: "Delayed for 1 hour and more"
Pros: "Crew and personnel were very friendly. On time and bags arrived as promised."
Cons: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Cons: "The delay"
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
Pros: "Shorter trip"
Cons: "The customer service at the check in booths people were extremely rude and not helpful! One of the worst experiences"
Pros: "The flight was on time"
Cons: "Very cramped Carry bag allowance too small"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "I got there nearly on time"
Cons: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Pros: "Some of the staff were nice"
Cons: "Flight was delayed four hours, and while that happens sometimes, what really upset me was the compete lack of help and competence from the staff. It seemed to me nobody knew what to do or what was going on. I tried to talk to three different desks and the cabin crew and nobody could help at all."
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "On time and quick boarding, arrived before schedule and no issues with flight"
Cons: "Some passengers very noisy and shouting throughout flight but not the airlines fault"
Cons: "Airport security"
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Cons: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Cons: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pros: "The price of the ticket"
Cons: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Cons: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pros: "Staff good and flight on time"
Cons: "Cost of on board services"
Pros: "Boarding and flying time very good"
Cons: "Noisy passengers (stag party and 40birthday)"
Cons: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "best food and drinks best clubs"
Pros: "Low price"
Cons: "delay of 1:30."
Pros: "on time"
Cons: "Flying shop"
Pros: "That there was a possibility the plane crashed, so my flight would end earlier."
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Pros: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Pros: "Fast accurate on time and proffesional"
Cons: "The Ryan Air staff were ignorant and complained when asked any questions."
Cons: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Pros: "easy to check in with self-service check in and bag drop"
Cons: "seats are not particularly comfortable"
Pros: "The boarding was efficient flight"
Cons: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Cons: "Never got a heads up for boarding pass and baggage. I now know to pay $100.00 more when dealing with your competitors."
Cons: "Late , expensive, loud, no leg room seat do not tilt !"
Pros: "departure time"
Cons: "no water to drink"
Pros: "Everything was acceptable apart from their petty ploy to split couples up"
Cons: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Pros: "Crew when asked was very helpful and polite. They were definitely working the entire flight to assist people."
Cons: "Crew took about the entire flight to handle the food and drinks, coming from both ends. This caused a block to the bathrooms and people waiting long periods and finally just stuffing in all over the place to get passed the carts. Expensive flight for us since we had to buy the same day. While most of the security attendants were great, I did have to wait a very long time to get a pat down I requested rather than go through the scanner (required to be in a separate room) that was 95% the same as the one they were giving everyone after they came through the scanner, with the only difference being a hand and belt line swipe and paperwork. I have had this same procedure done in three airports prior on this trip and all were more aggressive/thorough and did not require a separate room and extreme wait. Though again, all the female staff were great."
Pros: "Everything was very good"
Cons: "The fact that I couldn't go"
Pros: "In flight experience was great."
Cons: "First time flying RyanAir and didn't checkin before arriving at airport. We're treated extremely rudely and charged Euro 100. Had priority boarding but boarding was horrible."
Pros: "Price was ok if you don't have to check in luggage."
Cons: "Had to check on line to avoid a check in fee !!! Seats are crammed, thank God it was a short flight. Long line to check bags & to board"
Pros: "The air crew were excellent"
Cons: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Cons: "They took my cabin luggage to the cargo even though it is the right size due to no more space in over head compartment and I believe if they where strict about the size with the All Pax and only allowed one price each in the hand the compartments would have been sufficient. You need to make sure to ask pax to be at check in desk 2 hrs before dept during peak periods due to security takes longer time make the story short I was happy with the above all standards Abdullah Benafif."