My experience with a GNA was extremely poor. My original flight was canceled. They put me on another flight. Four hours later. They changed my seat number to the last row where I had no room at all and it cost me $120 for luggage. Additionally, I missed my ferry in Paris Athens. I had to rebook my ferry and I could not get a refund so by them canceling the trip for four hours it caused me no ferry to go to Betsy. I had to find a room that night. The only one I could find was at the Hyatt grand in Athens And I lost a night. Stay at Betsy that I had already prepaid so no my experience was awful. Additionally, they never said on any intercom that Greece was one hour ahead of Paris so that was a problem. We had no idea and when it was never communicated to us
Ove Aegean Airlines! Used them for several flights over past 4.months. never flown w them before but will certainly use in the future!!!
A thoroughly enjoyable experience in business class, which we “won” in the airlines lottery In exchange for a relatively small deposit. The breakfast served at the beginning of this three hour flight was absolutely phenomenal. I would be tempted to fly Aegean airlines on a transatlantic flight in light of this experience.
Was grateful that this flight was held for us as we were late from our prior flight.
Our connecting flight from Barcelona to Athens was late and it appeared that we would not make the connectimg flight to Telaviv. The plane ended up waiting and we made the connection. The airline redeemed itself.
Lovely experience with Aegean. The crew felt with some extremely rude customers with professionalism and poise. The flight went off without a hitch and even landed early!
When a flight has a delay of about an hour it is customary to announce the passengers
Nice business class service for shot flight. Especially when the free WiFi works
I liked bumping up to Business for less than full price. Also the option to choose your own meal online. In retrospect I would have gone with the standard meal option, but c'st la vie. Overall pretty standard flight, got good views of Greece as the sun rose. That's about it.
It was a short flight (2hours) so the tiny, tiny seats were somewhat tolerable. People with long legs had their knees up to the chair in front of them, quite uncomfortable. I was pleasantly surprised they served a small meal which was quite good. Staff were all great.
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.
Horrible, flight cancelled and had to come back the next day
Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.
No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.
ground crew and check-in was pathetic - insisted on charging me for luggage even though the ticket said it was already included. They also accidentally sent my luggage through without a luggage tag and had to retrieve it. Generally, it was like a bad movie.
The app on phone and the online check in is not good, it would not give me the option of Spain or Madrid City in the drop down menu and I couldn't move forward with online check in.
Well my luggage was damaged and they lost the plastic cover. I need to file a claim and I would like for someone to follow up with me on this. Thanks.
Bag misplaced. Iberia claims bag has been forwarded. But AirTag shows that the bag is still in Madrid.
Not having to check carry on bags when plane wasn’t full. (The told us it was)
Service and food were excellent, could have been more info in English.
I was in business class for the 8 hour flight where: 1. The WiFi did not work 2. The entertainment system did not work 3. We were told there were no hot drinks for the entire flight
I had an issue with the name on my ticket vs my passport name. I was very upset that the Iberia ticket clerk had no authorization to help me and I was left to fix it. It took 19 calls of persons promising to accomplish and not doing anything before I reached someone who helped me in 10 minutes. Two of them even hung up on me. I missed my original flight because of this. Terrible customer service.
Flight boarded three hours late for no reason other than someone made a huge error in crew scheduling. We missed our connecting flight in Madrid and got zero help from American or Iberian airlines on rebooking. We had to pay for a car to take us to the Madrid train station and pay for train tickets to Santiago. We never used our booked flight to Santiago. American claims I can submit the expenses but they are not obligated to cover them. Very frustrating.
Flight delayed Service could be better Iberia staff are not really friendly
