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Top 5 airlines flying to Massachusetts
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 29333 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Cons: "cramped"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "Nothing"
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Cons: "No in flight entertainment behind the seat"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Cons: "N/A"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Cons: "N/a"
Cons: "Dripped on!!!!!!"
Pros: "Flight itself uneventful"
Cons: "Lateness"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Cons: "Nothing"
Pros: "No food or entertainment on short flight"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Cons: "N/A"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "the seating was very uncomfortable i barely had any leg room"
Cons: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Pros: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."
Pros: "Crew great."
Cons: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Cons: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Pros: "Crew was great and welcoming"
Cons: "Some features on screen did not work, also seat handle wasnt possible to lower"
Pros: "I was i business class and the crew were very good"
Cons: "nothing as it was not a long flight, only 3 hours"
Pros: "The crew was great!"
Cons: "Good airline teamed up with crappy American brings them down. Don't waste money!!"
Pros: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Cons: "Unwashed pillow and blankets, stains on the pillow"
Pros: "Crew was nice and helpful"
Pros: "Everything was on time"
Cons: "I couldn’t change my seat"
Pros: "We where really late and they where very helpfull."
Pros: "Everything was well organized and on time. Good meals! Price was fabulous!"
Cons: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."
Pros: "The new Airbus A350"
Cons: "Onboard food and drink is quite expensive"
Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Pros: "Boarding and de-boarding was quick"
Cons: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."
Cons: "Delayed"
Pros: "Good flight--and a PERFECT super-smooth landing."
Pros: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Cons: "It is too hard to carry stuff on the stairs at the airports"
Pros: "fast boarding"
Cons: "rude crew- the crew was impolite to all passengers."
Pros: "Sorry I like the price ...."
Cons: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
Cons: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Cons: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Pros: "the crew were very friendly, well organized. movie selection was great. meals were surprisingly good and plentyful"
Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. as soon as the person in front of me reclined their seat to either sleep or lounge, I had my food tray on my chest and the small tv screen 8 inches away from my nose. Thankfully Im small but the man sitting next to me was rather tall and had to turn into a human pretzel to fit in that seat and space allotted."
Pros: "Polite crew.. 2 meals.. very smooth overall"
Cons: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Pros: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."
Pros: "comfortable seats, efficient service both getting on and off the plane,very current movies. Overall a very good experience"
Pros: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Cons: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Cons: "Very old plane, seats did not have personal entertainment systems"
Pros: "great"
Cons: "nothing"
Pros: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Cons: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Pros: "The crew was very nice and gave us a $10 meal vou"
Cons: "The long delay wasn't great."
Pros: "Flight attendant , i dont her but she was sweet and attentive."
Cons: "The leg room was really tight even for short person"
Pros: "Departed on time and arrived early. What more could you ask for?!"
Pros: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Cons: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
Pros: "Wonderful service and care from crew."
Pros: "British air is great. Great movies good food. Good service."
Pros: "I thought the cabin crew were very helpful and friendly and professional."
Cons: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Pros: "Nothing"
Cons: "Flight was moved to LA. I paid more for this ticket so I did not have to fly out of LA. We were driven in uncomfortable shuttle vans. Check in and security were caiotic. Once I landed I found out no information was available to my sister who was picking me up!"
Pros: "geting off"
Cons: "To cramped so I will go back to Delta"
Cons: "No in-flight entertainment and seats didn't recline well"
Pros: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Cons: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."
Pros: "I made it home safe"
Cons: "Little legroom for such a long flight. Too crowded."
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Pros: "Services, food, smooth landing."
Pros: "Crew was nice and boarding was on time"
Cons: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Pros: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Cons: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Pros: "Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat."
Pros: "Seating was very comfortable. Good entertainment system."
Cons: "The boarding organization and food service for a long flight"
Pros: "crew was excellent"
Cons: "I was not able to use the kiosk at the Boston airport and I had to wait for the agent to arrive. (waited for 4 hours)"
Pros: "The crew was polite and the flight was relatively on time."
Cons: "The seats were small with no leg room. I am 5’10 and could not sit normally without my knees pressing into the seat in front of me. There was no in-flight entertainment except a use-your-own device option that didn’t work for a large part of the plane. The overhead lights did not work, so reading wa"
Pros: "Nothing"
Cons: "No food and alcoholic beverages on an international flight - very disappointing. Also the entertainment system didn’t work."
Pros: "The crew was nice"
Cons: "Basically everything"
Cons: "My seat was changed less than an hour before the flight so that I was no longer sitting with my wife. The person at the service desk explained that they substituted a smaller plane because the flight was not full. She said it was better than the flight being cancelled."
Pros: "Smoothness of flight. Communication from flight deck."
Cons: "No snacks!"
Pros: "crew tried to be helpful, but was really working against all the odds."
Cons: "NO communication about flight rescheduling, aircraft rental -- the lack of communication was really the worst. (For example, knowing that the planes / flight times were not the same, many would have opted to not take the trip if given the option, which we really should have been.)"
Pros: "My neighbor was nice. I did not really like anything else about this particular flight."
Cons: "Many of the electronics on the plane did not work. Could not summon flight crew, not turn on light. Seatbelt signs did not work. Plane was horrendously outdated. Former Kenyan Airlines livery. Unless I’m going to Iceland, I am going to avoid Icelandair from this point forward."
Pros: "The crew was amazing. The seat was comfortable."
Cons: "It would always be nicer to have more leg room"
Pros: "Crew was not pleasant and not greeting the passengers , but very supportive during the flight . Food for purchase only . Laggage is too expensive. Entertainment very old and not a lot to chose from. I was sitting in the emergency exit seat , that was very uncomfortable for my legs ."
Cons: "Smile, take less money for check in bags , food or at least snacks free."
Pros: "The plane was clean but the seats are not very comfortable"
Cons: "Icelandair makes you think that the ticket is a real bargain but the luggage charges to check one bag per person cost as much as the ticket, then you have to pay for food and many seat choices."
Pros: "The food was pretty good and crew pretty nice"
Cons: "The amenities of flying Icelandair are more expensive than other airlines of a similar airfare. The cost to check a bag, the wifi charges and no complimentary food is just a tad steep."
Pros: "Comfort. The seats and IFE were great."
Cons: "Boarding was 45+minutes and involved standing in a cramped hall before boarding a bus to then climb the gateway in the rain :("
Pros: "Not much"
Cons: "Boarding in Iceland was a horror show - no one knew what was going on - very disorganized. Flight crew was unfriendly and the service was non-existent. We will never take Icelandic Air again."
Cons: "This is not a comment on Icelandair but more a comment of the connection from our Reykjavik to Boston then Boston home. We had a 2 hr layover. You would think that is enough time? We got off the plane and had customs. The line was impossibly long to get to the kiosks then after the kiosks another impossibly long line to speak to an agent. Perhaps something that scans your boarding pass for your next flight and directs you to a line that will process you more quickly to help you make that flight. Customs ate up most of that 2 hrs. then we had to grab our luggage, recheck it in, go through security again. Going through security we had bought beer in the duty free shop in Munich which was put into a sealed bag (required). Security had to take this beer though a special process (guess what - this process was backed up and they were not going to help you make that connection). We once again had to run to our gate barely making our connection. We are starving (Icelandair - no food and they give no time to get any at the last connection) and no time at this airport to get any because the process to connect was so long."
Pros: "Flight crew was friendly & professional. Flight was relatively smooth, on time, safe."
Cons: "No meals or snacks included in ticket price, you only get a free drink (soda or water). Book directly on their website, or you don't get to choose your seat. Hard to get in touch with anyone to ask a question. Tried 800# - was #65! in queue. Tried facebook messenger & didn't get a reply for over a week!! Company customer service is nonexistent!!! Flight crew was great. Won't be using them again; not worth the savings. Will book direct with Delta or Swiss Air in the future, it's worth the extra $ to have quality customer service & 2 meals & a snack!!"
Pros: "Crew and flight was good"
Cons: "As the same flight from Boston to Reykjavik (same seats going there and back) the complaint was the seats, it was like sitting on wooden boards (used pillows to sit on for 5 hours) and no room for a small bag at our feet."
Pros: "Efficient, not too uncomfortable. I would fly them again."
Cons: "Food - not enough choices and very little that could be a "meal." I was on a long flight from Europe, was very hungry and wanted a real meal. Also, on European flights, you would think SOME offerings would be included (but they were not!)."
Pros: "The leg room between the seats is excellent for long legged people. Did like the water bottles handed out upon boarding."
Cons: "Boarding chaotic, computers not working so saved by cell phones. Check in was the pits. Bag drop off took far longer than the people hadn’t done the pre check in."
Pros: "Nothing"
Cons: "No information about the delays i arrived 3 hours late and still don't know why as every crew member seemed to give different reasons -"
Pros: "The helpful staff, finding me to return documents I had left at the check in counter, cheerfully agreeing to change my seat, making the flight smooth and pleasant."
Cons: "Inadequate space and seating at the gate at Keflavik Airport"
Pros: "Good space between seats"
Cons: "Bad communication between the crew and the land staff they had us start boarding and then stand and wait in the hallway for 30 minutes"
Pros: "Everything was great except the boarding process at KEF for outbound back to BOS."
Cons: "The boarding process at KEF for flight back to BOS was a mess. Only one attendant checking people in. The gate was so crowded it was ridiculous. The one attendant did not have any PA system so you couldn't hear any of her announcements. It was a long, hot, crowded wait to get onto the bus that brought us over to the plane. Not the best way to end our trip to Iceland."
Cons: "No free snack options"
Pros: "Comfortable, able to sleep."
Cons: "It's a little disappointing that on a longer flight like this, that there is no standard inflight meal."
Pros: "Water bottle given while boarding, friendly crew"
Cons: "Had to purchase food no free pretzels or anything like that, but the food was delicious"
Pros: "The flight attendents were nice and did a good job."
Cons: "The plan was small for a5 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them."
Cons: "Rejkjavik aiport is woefully undersized and understaffed to handle the volume of passengers connecting through to other destinations. Jam-packed waiting areas and walking aisles and long queues in restrooms and refreshment areas. A lovely building, but not a pleasant experience at all."
Cons: "The gates at Keflavik Airport are distressingly small which makes lining up for the flight very difficult."
Pros: "Friendly crew"
Cons: "I was never sent an online check-in email, so I was assigned a last-row seat at the gate. Food options are very limited and expensive."
Cons: "The gate changed and I heard no announcement of it. Received incorrect information from uniformed employees when signs were not found about the flight at the wrong gate..There was no waiting area for my flight, only a line. We were bussed to a remote area of the field to board our flight from the tarmac. The flight was late in leaving. Crew was nice once we were on board, good plane. Cold in row 19, boiling hot near forward lavatories. Stressful, horrible experience."
Pros: "Kind staff. Free coffee."
Cons: "Witnessed onboard dispute between passenger and a minor passenger over the child's instrument case which was in the older passengers' overhead storage. Also seated next to large family group was difficult."
Cons: "For a 5 1/2 hour flight, they could at least throw you a bag of peanuts or pretzels. Was very disappointed in the service."
Pros: "Aircraft was new and modern."
Cons: "Crew members ranging from curt to affirmatively rude. Lack of space in overhead bins. HORRIBLE boarding experience, with no management of lines or explanation of 60-minute delay in boarding. HORRIBLE connection experience in Boston, with no representative at designated desk to recheck luggage for flight onward. Our party of 10 people wound up scattered all over BOS Logan, with 3 of us making it back to FLL intact, 4 losing their bags and 3 others left behind -- all due to poor communication with arriving passengers. DO NOT FLY THIS AIRLINE unless you are prepared for inhospitable service, tight seating, and a DREADFUL boarding and landing process."
Pros: "We were delayed about an hour and half, waited on boarding line, which were not controlled and people kept cutting in, buses to tarmac in freezing cold, no Agent at baggage recheck with short connection. They crew turn off air way too early in the cabin. People are in winter gear and cabin temperature is not comfortable. On the way to Iceland, it was too warm on the plane for the entire duration."
Pros: "the plane was new and clean. i enjoyed the many entertainment options."
Cons: "shocked to see that no food was served on this long, transatlantic flight! boarding was difficult as there wasn't really a gate area at the airport. there was a massive crowd and lots of confusion."
Cons: "Luggage lost on my way to Iceland and then lost my entire family's luggage upon our return to the US."
Pros: "Free entertainment, attendants were friendly"
Cons: "Late arrival, no food, horrible checkin process ( slow and understaffed), chaotic gate procedures.. actually worst boarding procedures I've ever experienced. Minimal direction on boarding and lots of angry passengers left wondering what the plan was..."
Pros: "Again, seats and TVs were great"
Cons: "5 hour flight, I would love some pretzels or chips or something. The airport in Reykjavik was extremely overcrowded. They have 2 flights, 1 to Bos, 1 to NYC, leaving at the same time at gates right next to each other. It was chaotic and miserable. We left about 35 minutes late."
Pros: "Staff friendly and the aircraft was clean. Enjoyed a bottle of water upon arrival to passengers."
Cons: "No free food service. Most European flights feed you. Sat just before a toilet facility mid-plane. Seat would not recline. Wasn't aware of that when booking. Plane PA system very poor. Could not hear any of the announcements"
Cons: "We paid for premium comfort seating which translated into a three seat row with the middle seat empty. No priority seating. No access to lounge. Entertainment system not working, but no recent movies anyway. Would not fly Icelandair again"
Pros: "see above"
Pros: "The entertainment offerings were excellent. The complimentary drinks were also appreciated."
Cons: "Perhaps it's an industry-wide trend, but the flights are expensive enough to include meals; having to pay extra for alcohol is reasonable, but charging for a sandwich seems excessive. More troubling, however, is that I had to pay extra (a rather steep fee of 240 Euro) for my extra-heavy luggage, and the airline lost my bag. This fee, at the very least, should be reimbursed."
Cons: "The flight was leaving late and we were informed that it was fine, that we would make our connection to Jetblue flight to RDU! That was not the case, however! That was the last flight to RDU that day and no hotel rooms were available in Boston area!!! So we had to spend the night on cots in the terminal! That sucks!!!"
Pros: "Safely traveled from Reykjavik to Boston"
Cons: "Last minute seat changes with little explanation for many passengers including my husband and me on the plane. Very uncomfortable, worn-out seat. Chaotic boarding process or more accurately lack thereof"
Cons: "The service wasn't very good, the seats were marginally comfortable and the food was just Ok. Expected more from Business class considering the price of the ticket."
Pros: "The Reykjavik airport was clean and had nice facilities"
Cons: "The customer service was very poor on the plane. During the time that my mother requested a drink on the plane, the flight attendants walk right past her and did not even initially acknowledge her presence. I found that to be very rude and unprofessional. I was also very disappointed to find that we were not given food on the five hour flight. That was very inconvenient and I have never experienced that on any other airline in my 22 years of life. It is safe to say that I will NEVER be flying with Iceland air again."
Cons: "The pancake was not cooked enough couldn’t eat it"
Cons: "The breakfast scone was disgusting but dinner was great!"
Cons: "Boarding process.."
Cons: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Pros: "Crew was very attentive"
Cons: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Cons: "Need some more and better inflight movies"
Cons: "It was a delta flight"
Pros: "Cancel month ago, NO money back !!! No good company"
Cons: "Cancel month ago, NO money back ! No good company."
Pros: "Nothing specific"
Cons: "Long boarding time. Unfriendly flight attendants in business class."
Pros: "Flight on time"
Cons: "Could not find any electric power for my computer in terminal 5 Seats totally incomfortable, no good support for my back, less space for my long legs in this intercontinental flight than in the previous Geneva-Heathrow flight. Food far too greasy, no fruit, no vegetables. No electrical power for the computer, only for the phone. And the landing in Boston: the captain just "threw" the plane on the runway. I thought he had a lot of cross wind. Talked to him later. Told me this was the normal procedure ?? The crew: some are doing very well, with enthusiasm, some of them could do another job."
Cons: "the food"
Cons: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Service"
Cons: "None"
Pros: "The crew was very hard working. Plenty of good quality food. I had ordered gluten-free, and was very satisfied. The entertainment options were great."
Cons: "Good experience all around."
Cons: "No breakfast on out bound leg"
Cons: "Delays and overbooked flights"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Cons: "Just the flight is a bit old."
Pros: "Crew were cooperative"
Cons: "There were no veg sandwiches."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Cons: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Pros: "Flight was on schedule"
Cons: "Food was poor Service was mechanical non personal"
Pros: "Much more space than on American Airlines,"
Pros: "Great snack options and wide drink assortment"
Cons: "Red wine wasn't that great"
Pros: "Crew was exceptionally friendly."
Cons: "Entertainment units often malfunction. Seats are cramped."
Cons: "BA raced to get us to arrive on time... which they came close to after a late departure. The only ones celebrating were the pilot and airline who can claim on time departure. The rest of us... well we sat on the tarmac for 30 minutes waiting for a gate. Then later we waited for another 20 minutes at the luggage belt after a long time in immigration because they had to off load cargo before our luggage because of how they placed it in the plane."
Cons: "The airplane was shaking all the flight"
Pros: "Flight staff was very nice"
Cons: "Nothing"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Service and comfort"
Cons: "Movie selection"
Pros: "The crew was good , helpful and freindly"
Cons: "The food was not so good but okay"
Pros: "The dinner on the cross Atlantic flight was good. Crew was nice"
Cons: "I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra."
Pros: "Cabin crew was very friendly. On board entertainment worked. Food was good. Overall a much better experience than our flight to London"
Pros: "Crew is very helpful, friendly and attentive"
Cons: "Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight."
Pros: "Most everything"
Cons: "Seat choice"
Cons: "Was not given an aisle seat"
Pros: "Food was excellent"
Cons: "seats were cramped, insufficient leg room"
Pros: "The flight left on time and the flight attendants were attentive and helpful."
Pros: "Staff very friendly and attentive"
Pros: "entertainment"
Cons: "boarding with bus instead of sleeve"
Pros: "Movies Food Wine"
Pros: "plane was awesome"
Cons: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Cons: "Wheel chair assistance was very very bad. Airport crew made my parents to walk around 2 miles while changing the gates in London airport."
Cons: "My Entertainment device was broken"
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Cons: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
Pros: "Not much. Poor service, bad crew"
Cons: "Better service"
Cons: "TAP doesn't understand the first thing about customer service."
Cons: "Boarding procedures"
Cons: "Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income"
Cons: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Pros: "Newer planes, good service"
Cons: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Cons: "The boarding seemed disorganized with a lack of clarity about those with no wheeled luggage allowed in first."
Cons: "Wifi"
Pros: "The crew was friendly and helpful."
Cons: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."
Cons: "The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes."
Cons: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Pros: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Cons: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."
Pros: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."
Pros: "Luggage was delivered, although very slow to arrive at carrousel"
Cons: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Pros: "Excelent fly! No deley! Excelent crew! Good food!"
Pros: "Good and entertainment options in executive class."
Cons: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Cons: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."
Pros: "Excellent layout, excellent service."
Pros: "Food was good and there were a lot of good movie selections."
Cons: "The process and lines at airport were extreme. I also had thought one bag was included in flight cost. I am an organized traveler and know I read this. But when at check-in, I had to pay 75E for one checked bag. So I feel the website needs to be more clear. Food"
Pros: "All good. No complaints."
Cons: "$40 charge for carry on."
Cons: "The sound for the movies did not work at my seat or my wife's seat."
Cons: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."
Pros: "Frequent offers for drinks"
Cons: "Vegetarian food was terrible, seats were really small"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Crew was friendly and great!"
Cons: "TVs did not work, no sound/frozen on games"
Cons: "The boarding was delayed"
Pros: "good movies for the long flight. friendly staff."
Cons: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."
Pros: "Seat comfort and entertainment."
Cons: "Kosher food was poor. They need a different supplier and better food for their business class customers."
Pros: "The flight attendants were very professional and helpful. The food wad good."
Cons: "There is nothing that I did not like."
Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Pros: "Plane didn't crash"
Cons: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"
Pros: "It is comparatively inexpensive for business class."
Cons: "You get what you pay for! Boarding was very disorganized. Lot of standing around for no good reason. Food and drink service was mediocre -- they ran out of stuff."
Pros: "The plane both took off AND landed. Bom!"
Cons: "Lisbon Airport needs best practices tidy up: layout, cleanliness, boarding process is not good. Passport Control is much improved over last summer: all positions were manned today!"
Pros: "Overall flight was great and crew very polite"
Cons: "I have nothing to complain about it!"
Pros: "Very pleasant flight."
Pros: "Efficient, courteous flight attendants"
Cons: "Paid $130 for 2 extra spac s acts. Didn't have any extra space. Had a woman in front of me who reclined her seat all the way for he whole flight. Had to have on of he crew to ask her to put her sat forward for the food service part of th flight."
Pros: "Great flying as always. Best leg room anywhere."
Cons: "On flight food."
Pros: "My flight was punctual, the seats are comfortable, steady take off and landing"
Pros: "TAP counter staff helped get seat assignments for knee injury. New aircraft with good video system and comfortable seats in Economy Plus. Crew was helpful. Food OK. Arrived on time."
Cons: "Not TAP's fault, but long lines at customs and security at Lisbon Airport made us run to arrive at gate for next flight. Again, not TAP's fault, but additional security check at the waiting area, opening carry-on baggage and emptying my purse seemed over the top."
Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Cons: "See above"
Pros: "Food. Movies. Recliner in business class. Assistance when i had a stroke in Portugal"
Cons: "No country music"
Pros: "Meal was good, and they gave us a snack since it was a long, trans-Atlantic flight. Crew was friendly."
Pros: "Shitty service , terrible food , stay away"
Cons: "Horrible food , worst flight attendants , boarding was a joke . Star alliance needs to cut them !"
Cons: "Connecting flight cancelled"
Pros: "Cabin crew very friendly and helpful. Food very nice -- unusual mix of dishes for airlines!"
Pros: "Flight attendants were amazing! So friendly and attentive."
Cons: "Boarding process was a complete disaster! No apologies for the late departure and arrival."
Cons: "They had no record of my order for a vegetarian meal. I was served some fish but it was terrible. I couldn't determine what the grainy side dish was."
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