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I was not aware there was a $100 bag fee per bag. Not on the way there and I booked round trip.

Both flights had no inflight wifi. The layover that i eria setup made it so i had to sprint through madrid airport at full speed even though the plane was on time. Never again. The flight there none of the screens worked.

8+ hour flight with no tvs working and no usb port working to charge ones own devices was brutal (traveled with 2 small kids)… yikes

I paid for a window seat to be able to rest against it and there was a big gap between the seat and the window like I was in an aisle. Also, whenever the person in front reclined their seat, the TV screen would be too low and in a weird angle. It feels like they’re crushing my little space.

A friendlier and more helpful crew would have been much better.

Food is very bad! They didn’t put me and my family sitting all together. The airlines want to charge for everything such as seat, boarding priority and etc but they have to pay attention on what they are providing in exchange!

Comfortable seat Attentive cabin crew Asian vegetarian meal very good Not enough drinks were offered during flight No ice cream Snack offered before landing not good very unpleasant taste no choices

Same comment as before for the luggage. And the gluten free breakfast burrito made my husband sick....

The incoming flight was delayed and that trigger the luggage to miss this flight. We got the luggage 6 days after arrival.

It was not assigned a seat to me. I was not able to aboard. I lost all other connections..

Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.

Flight was cancelled and other being told it was cancelled there has been no other contact.

Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min

Very frustrating trip. From Rome to boston , and i missed the next flight to new york

Everything was fine except the food. They really need to work on the quality of the food.

They are nice personal and as sky silver medaglia member love Delta air and partner

I’m disappointed with ITA Airlines. I feel their planes are outdated. I upgraded to Premier economy and there was very little “Premium” about it. I flew on SAS in Premier economy and that is a great experience. I do not recommend this airline.

Cancelled my ticket and was never told and showed up to airport

ITA cancelled my flight and I was not able to make it to my connection flight. I had no choice but to book a totally different ticket, different airline and pay for a flight that I can't afford. ITA keeps saying I will get full refund, but I can't believe it.

Boarding in Rome for the Venice connection was disappointing. Very hot after a long flight, being herded on a crowded, unairconditioned bus to be transported to the tarmac for boarding for our connection. ITA you can do better than this, especially for international passengers!