Daily cleaning, installation of cabin HEPA filters on flights to Saint Thomas Island
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Scores according to KAYAK customer reviews
Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "We were in coach and the crew made us feel like it was business class!"
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Cons: "Smooth flight, great crew."
Cons: "Flight was cancelled and rebooking was poorly handled. Might get bumped from rebooked flight as well."
Cons: "Connection at Schiphol often tricky;"
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Cons: "No chicken sandwich."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "On time, great service, a lot of legroom."
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Cons: "Gate staff was garbage."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Being able to watch movies"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Landing was frightening."
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "The flight attendant. Lovely and professional."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Cabin crew were great. Food selection is good and appreciate the snacks."
Cons: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Cons: "Missed connection"
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Pros: "Very fast boarding process."
Cons: "Once boarded we sat at the gate for probably 15-20 minutes with no explanation but different crew members were getting on and off. Plane was very hot the entire time. No airflow on such a small plane made it a very uncomfortable flight. Stewardess was impossible to understand and could barely make it through the required announcements. What words you could make out, she could barely pronounce them. Stewardess also served many people incorrectly."
Airlines flying to Saint Thomas Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Saint Thomas Island
Masks required on board, masks provided on flights to Saint Thomas Island
Social distancing seating
Middle seats unavailable to book on flights to Saint Thomas Island
Testing for antibodies, testing for symptoms for flights to Saint Thomas Island
Waiving of change fees. Search flexible flights to Saint Thomas Island