3.9 Mediocre2021 Aug 26
Car was low on air, one tire. Bringing to their attention, they over pumped it. Now the fronts were 39 each, and the backs, while originally 20 and 51, were now 49 and 51 -- pumped with no gauge. It worked for the one day I had it, and returned it from 49 down to 41. It had a leak, that I believe they were aware of, and sent us off with a stop-gap measure. Moreover, though I had purchased the Kayak-offered Allianz insurance, I was asked to digitally sign the rental agreement, and "give me your initials here" twice. One was for insurance, for which I have now double-paid. Foul. I won't rent from them again. This was my first experience on the island, and it was not a positive one.
7.6 Good2020 Jan 02
The minivan was in very good condition compared to others we’ve rented on St Thomas.When I called to confirm the rental, they couldn’t guarantee that I would actually get a minivan, even though I had reserved and needed one for my large family. Ultimately, I did get a minivan, but not being guaranteed added to the stress.
6.0 Good2019 Jun 09
We liked the speediness of getting and returning and shuttle service.The condition of the car. Very beat up. We rented a full size vehicle but it did not look or seem like a full size. It seemed small to intermediate but definitely not full size so it was not what we expected for paying $325.00 plus taxes.
2.0 Mediocre2019 Feb 12
Off airport location which is not on their website. I did not like one thing about Dollar and will never rent from them again. Long wait for car and longer wait to drop off. I did not get the size car I rented.EVERYTHING
2.0 Mediocre2019 Jan 25
Hold cars when people reserve in advance.
2.0 Mediocre2018 Oct 14
I purchased the rental based on it being advertised as a convertible.The whole experience was terrible...The employee laughed when I told her I rented a convertible. It’s what I paid for but after she was done laughing she said she didn’t have any. This was false advertisement at its best. The car I received was beat up and smelled like it had been smoked in plenty. The whole experience was terrible.
2.0 Mediocre2018 Jun 26
The car is too old with lots of scratches, and the battery is not good. It is out of power three times and nearly ruined my trip. They charge the deposit of 500 dollars and I don't know when they will give it back to me. When I returned the car,they said there's no extra charge and they will give me a discount for the bad experience, but refused to give me a receipt as they said the computer is out of order. I am not sure if this is the excuse.
4.0 Okay2017 Jun 25
Scam ArtistsCharged us for 6 days instead of 4. Charged us for gas when we filled the tank. They are scam artists
6.0 Good2017 May 12
Ok I guessWe got there to pick the car up and the price was double what was quoted on my itinerary. The car they gave us had bad brakes so after about 4 days we had to take it back and get a different car. I wasn't impressed.The misguided info (i.e.: price change as mentioned above)
4.0 Okay2017 May 05
Pretty poorThe car workedThe car beeped the entire time as if a door was open however it wasn't. The car was also pretty dirty when we got it. It was also more expensive than reported.