The wait was extremely long with only one person at the counter. Yes, there were issues with the first person in line and no one else to attend to us customers.Reviewed 2024 Aug 30
review from
10.0
Great Staff! Easy pick up and drop off.Reviewed 2024 Jun 15
review from
8.0
The pickup process could be easier. No indication as to where to go to find the car. Asked a lady who pointed us in the general direction. Then had to manhandle our suitcases up stairs because of no elevator or ramp. People running the rental lot were less than welcoming. Car was adequate. Ran well and it was very clean inside.Reviewed 2024 May 23
review from
6.0
Pros:Staff wasn’t so friendly took an hour and a half to get vehicle.Cons:Staff attitudeReviewed 2021 May 21
review from
10.0
Pros:Friendly staff, 20 second dropoff! So easyCons:Great vehicle, but pricey at $150 per day.Reviewed 2021 May 10
review from
6.0
Cons:Took two hours to get a car. I did get a free upgrade though... but not worth two hours!Reviewed 2021 Mar 29
review from
4.0
Pros:Drop off was easy. I just pulled it into a space and dropped the keys at the rental desk inside the airport.Cons:Lots of things could be improved. I reserved the car 3 weeks in advance, and had to wait an hour past the reserved pick-up time to get keys. The excuse was "we're busy." Five minutes after leaving the rental lot, various warning lights came on and remained on/off throughout our week rental. Car could have been cleaner too.Reviewed 2021 Mar 20
review from
4.0
Pros:They were nice on the phone and in the end I forgot my wallet and the called us just in time.Cons:We call to ask about car seats, they said they take care of it. We arrived an hour earlier, se we talked about the car seats again and waited for our allotted time because there were no other cars, no problem there, the problem is that even when we showed an hour later the car was ready they dumped the car seats on us not on the car, and they knew is was 3 car seats, so that's all the luggage, all 3 kids and all 3 car seats, and if we're paying to use the car seats we do expect to see the car seats in the car not at the window, we have rented cars everywhere domestically and abroad amd that's the first time we have to pay, install and carry car seats.Reviewed 2021 Feb 14
review from
10.0
Cons:There were very few tourist on St. Thomas during the Corona outbreak. Thankfully they stayed open had sanitizer inside and outside the facility. My flight was cancelled and they made it quick and easy to extend my rental.Reviewed 2020 Apr 07
review from
4.0
Cons:Office closed, car unavailable when we arrived. Reservations tried to double our rate to pick up same car next morning. Finally got the airport location to honor our reservations but we still paid too much. Only one decent person there, the girl at the airport desk. Thank you to her!Reviewed 2020 Feb 21
review from
5.6
Cons:Had to wait almost an hour for pickup, even though I had a reservation made almost a year aheadReviewed 2020 Jan 26
review from
8.0
Pros:Very friendly staff and rather quickCons:When I booked the car online, I did not realize it was at a location one mile from the airport and not at the airport. Apparently they are two different locations. My error I think.Reviewed 2019 Dec 31