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Pros: "Amazing crew"

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Very friendly and helpful crew."

Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"

Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."

Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Cons: "Flight was cancelled."

Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"

Pros: "The supplied pack of toothpaste/toothbrush"

Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"

Pros: "They were awesome."

Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"

Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "Nothing​"

Cons: "sardines!"

Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Pros: "Very friendly and helpful crew."

Pros: "Crew very efficient Food was reasonably good Good movie selection"
Cons: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Cons: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"

Pros: "The long flight"
Cons: "The long flits"

Pros: "Service - Crew"
Cons: "Nothing"

Pros: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Cons: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Cons: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Cons: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Pros: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Cons: "As a Delta Elite member I was not impressed that the First Class section had only 1 person in it. Should have been some people upgraded."

Pros: "2-4-2 configuration was ideal, because we had a pair of seats on the side"
Cons: "HIndu vegetarian meal was FISH!! Hindus DO NOT eat fish!!"

Pros: "Crew were professional"
Cons: "aprreciste the snack, but a bit blah!"

Pros: "friendly personnel"
Cons: "boarding procedure"

Pros: "The crew on this flight was great and there were lots of current movies to watch"
Cons: "Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure."

Pros: "Was departed earlier because we were all on board early"

Pros: "Nothing special."

Pros: "Did not experience food or entertainment"

Pros: "Great crew again, basic aircraft but comfortable economy seats."

Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."

Pros: "On time!!!"
Cons: "Small chairs."

Cons: "Had to drive 100 miles to catch second leg of trip."

Pros: "Friendly crew, good pilot, comfy seats, entertainment"
Cons: "No food served"

Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."

Cons: "Six “10 min delays” that led to a 1 hr plus delay"

Pros: "N/a"
Cons: "Read above."

Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"

Cons: "No entertainment, nor food"

Pros: "Quick and easy"
Cons: "N/A"

Cons: "They misplaced my luggage and it did not arrive in Boston"

Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"

Cons: "Check in for AA at DCA was terrible. Everything else was great."

Pros: "Outlets, great entertainment choices, quick boarding"

Pros: "On time arrival"

Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."

Pros: "I actually got to sit by my sweetie. Perfection."

Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"

Pros: "Staff was polite and friendly. It was a great experience!"

Cons: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."

Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."

Cons: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."

Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"

Pros: "Everyone operated fast and professional"
Cons: "Nothing"

Pros: "Allowed us to pre-order with our daughter who needed our support."

Pros: "Ok flight"
Cons: "Not iberia"

Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."

Cons: "The seat was extremely comfortable."

Pros: "It was a reminder again why I never fly United"

Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."

Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"

Pros: "The crew was nice Smooth ride"

Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"

Cons: "Served drink as they prepped for landing"

Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"

Cons: "Delayed for 30 mins due to traffic going in to Boston."

Cons: "When I spoke with a manager he was callous and told me things happen."

Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"

Pros: "Everything was good or better."
Cons: "No dislikes"

Pros: "On time"

Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."

Pros: "Business Class seat"
Cons: "People using forward lavs"

Pros: "Rough landing"

Pros: "That the seat was larger than it would have been in coach."
Cons: "That the seat did not recline enough to permit me to nap without my head falling forward. (Who designed these seats?). And, the food was very nearly inedible - worse than out of a can. We took the time to reserve meals on-line, and then the flight attendant did not have our meals listed. Very slow internet (think old days, when we used to get on-line using a phone line). Overall, a very mediocre experience - it was "coach plus," not first class."

Pros: "Everything"
Cons: "NA"

Pros: "everything"
Cons: "nothing"

Pros: "Everything else"
Cons: "The WiFi was expensive and very little total data allowance even in Executive class so very unsatisfactory."

Cons: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"

Pros: "Very nice flight."
Cons: "Boarding should be more organized."

Pros: "Everything great"
Cons: "N/A"

Pros: "Luggage was delivered, although very slow to arrive at carrousel"
Cons: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."

Cons: "If you're going to charge for a checked bag on an international flight, it would be nice if you made that clear on the ticket purchase. A tiny link buried in the information section "See baggage information for additional fees that may apply" doesn't make it abundantly clear that you're going to be hit with an $85 charge each way (ultimately $380 for my wife and me round-trip). Sneaky and dishonest!"

Pros: "Excelent fly! No deley! Excelent crew! Good food!"

Pros: "Excellent layout, excellent service."

Pros: "All good. No complaints."
Cons: "$40 charge for carry on."

Cons: "The sound for the movies did not work at my seat or my wife's seat."

Cons: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."

Pros: "Frequent offers for drinks"
Cons: "Vegetarian food was terrible, seats were really small"

Pros: "Same as above."
Cons: "Same as above."

Pros: "75 Euro per bag!!!"

Cons: "The boarding was delayed"

Pros: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Cons: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"

Cons: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."

Pros: "One of the best flights my husband and I have had in awhile. Comfortable, especially for a 6 hr flight. Good movies, crew very nice, food okay."
Cons: "Overall it was a good flight - no complaints!"

Pros: "Friendly air hostesses"
Cons: "Too much security check at the airport due to the U S Homeland requirements"

Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."

Pros: "Plane didn't crash"
Cons: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"

Pros: "Overall flight was great and crew very polite"
Cons: "I have nothing to complain about it!"

Pros: "Crew, plane, service."
Cons: "Terribly long line in Lisbon airport to check in."

Pros: "Comfortable seats, no extra charge for blanket and pillow, gluten-free meal was quite good, provided water throughout the long flight, in-flight entertainment offered fairly recent movies, cabin crew were respectful."

Pros: "Efficient, courteous flight attendants"

Cons: "Paid $130 for 2 extra spac s acts. Didn't have any extra space. Had a woman in front of me who reclined her seat all the way for he whole flight. Had to have on of he crew to ask her to put her sat forward for the food service part of th flight."

Pros: "Great flying as always. Best leg room anywhere."
Cons: "On flight food."

Pros: "My flight was punctual, the seats are comfortable, steady take off and landing"

Pros: "All included extra inches of leg room and personal entertainment system at no additional cost. Food was excellent on our way to Europe, not so good on the way back but still decent. The crew was professional and courteous and the boarding process (two kids included) was very smooth. This has been our BEST experience with an airline in 15 years of traveling annually to Europe. I will book with TAP for now on."

Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."

Cons: "See above"

Pros: "They did beautiful jap thank you so much for your service ."

Pros: "Meal was good, and they gave us a snack since it was a long, trans-Atlantic flight. Crew was friendly."

Pros: "The food from USA to Portugal wasnt great but coming back was amazing and FREE. As well as drinks (other airlines even 'high end' ones like Lufthansa charge you for water!) and head phones."

Pros: "Flight attendants were amazing! So friendly and attentive."
Cons: "Boarding process was a complete disaster! No apologies for the late departure and arrival."

Cons: "The crew was rude, after 5 hours they seemed annoyed when I asked for water and gave me half a cup after I had just finished vomitting due to all the swaying of the aircraft. While we were landing, we came over the runway maybe 100 feet off the ground then jetted back up and circled around the airport for 20 minutes before landing horribly...with NO explaination. Everyone started vomitting because the landing (both times) were so horrible. Our first flight was late, we landed when the second was 'closing the doors', they never updated the monitors or informed the crew that the second plane was also delayed (by over an hour), so we rushed through customs and ran through the airport only to discover they hadn't even started boarding yet, even though the screen said it had departed. Completely disorganized."

Cons: "They had no record of my order for a vegetarian meal. I was served some fish but it was terrible. I couldn't determine what the grainy side dish was."

Cons: "They lost my luggage. What else is there to tell????"

Pros: "Much cleaner/larger and better flight out of Milan to Boston. Weird boarding procedure. Took over 1/14 hours to board the plane. Slow!!! they do ask you to be there an hour prior to boarding beginning. The entertainment was fabulous and the food was much better. Had a hot meal and later a snack."

Pros: "As noted above"

Cons: "TAP rebooked on SATA flight to Boston. There was no inflight entertainment for a 7 hr flight! not even one small TV where you could watch. The food was chicken but it came with pork which i cannot eat. Upon arrival to Boston they lost my luggage and did not seemed concerned when i reported it. There were several outfits for family members for a religious holiday in a few days. They promised a call back regarding my luggage but they never called. The number i was given didnt work. I had to call several numbers before i was able to find someone to discuss my luggage with. The lady on the phone told me it was probably because I switched from TAP to SATA. However I didnt choose this change, TAP rebooked me. They could not assure me they would find or call me back. i ended up getting it back 6 days later. without an appology or any kind of compensation."

Cons: "Missed my flight because my 1st flight was delayed and "there was nothing they could do about it""

Pros: "The flight crew was very friendly and polite. We were frequently offered something to drink, and the food was good. I enjoyed having earbuds in my seat so I could listen to music or watch TV. There was a good selection of movies and shows to choose from."
Cons: "Slight turbulence, but I doubt that could be helped."

Pros: "Comfortable, nice flight. Lots of room for legs.Confortable leather seats. Nice food and drink options.Great flight attendants. Early arrival in Boston. Smooth and pleasant return flight to the US overall just like the flight going to Europe."
Cons: "Confusing non-European passport check with machines that did not work. Police officers did not help at all. They just waited for us to manage to go through automatic passport checking via machines and stamped our passports. Frustrating for the elderly people in line with us. Long, delayed boarding. Long wait to get luggage at arrival : more than one hour! Long wait at customs although we had landed early and there was no other flight than ours at first, but we waited so long for our luggage that there was an enormously long line because a couple of more flights had also landed. Overall an exhausting experience because of the wait at arrival. And we had a 2-hour drive afterwards... BUT this has has nothing to do with the flight which was great!"

Pros: "POM"
Cons: "Entertainment screen did not function. Snug seating No vegan food"

Cons: "See above remarks"

Pros: "Food, gateside service from my late connecting flight"

Pros: "The plane was new and spacious and the flight was very smooth. The 7 hours of the trip flew by. I will book again on TAP."
Cons: "Some of the food was difficult to identify. It would have been helpful if we had received a menu telling us what the dishes were. No one knew what the dessert was."

Pros: "The atmosphere, the unique color changing lighting, the attendants, the food—everything was great."

Pros: "On time"
Cons: "N/A"

Cons: "the food"

Cons: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."

Cons: "Still waiting to try to get on a flight via the standby option, and even that flight keeps getting delayed and the gate was changed. The whole trip has been a clusterf***."

Cons: "Both flights were over 1 hour late. Weather was fine so difficult to understand delays."

Pros: "Clearing immigration in Vancouver is very convenient"
Cons: "Food choices are limited and expensive."

Pros: "Small planes but still in seat screens. Good seat room."
Cons: "Pearson is awful. One of the slowest airports in the world."

Pros: "Vegan options for snacks were given which was great. Courteous staff were attentive and polite."
Cons: "It's a basic flight, not much to complain about. My standards are generally low."

Pros: "Took off a bit late (40mins.) and we were anxious to get home! Other than that, no complaints!"

Cons: "Everything Luggage no come on time This is the worst company"

Pros: "Crew was friendly"
Cons: "Had the flight delayed by 3+ hours."

Cons: "There was a major winter storm on the way, and the flight should have been canceled like every other flight to Boston was. Long story short, we couldn't land in Boston due to the storm. So we flew not to Boston, but to Quebec City. They would not let us off the airplane. Eventually we flew back to Montreal where we started. More than 7 hours on a plane with no food, and they only offered us water. The flight should have been cancelled in the first place. That would have been a lot less stressful to deal with."

Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."

Cons: "AIr Canada lost my luggage and the return flight was late"

Cons: "Flight was delayed"

Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."

Cons: "AirCanada did not tell me that I needed a transit visa for Canada. So I couldn't board the flight. They also refused to reroute me or refund the ticket. They were not sympathetic or helpful."

Cons: "Not on time. I missed my connecting flight"

Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."

Pros: "The attendants were helpful The food was good"

Cons: "I did not take it."

Pros: "the mounties rock, seriously"

Pros: "Flight crew was friendly. They were dealing with a lot of crabby people due to a 4 hour weather delay. They handled it, some better than others."
Cons: "I checked my bag. It got soaked. I am talking drenched like dumped in a lake and left there for the 4 hours we were delayed in Toronto. When we contacted air canada the luggage complaint rep told us to complete an online claim. We haven't heard a peep out of Air Canada in a week. Unacceptable Air Canada. You must would at least acknowledge that something was done wrong by a baggage crew even if they aren't on your payroll and on an airports."

Pros: "Nothing"
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."

Pros: "I liked waiting to fly until weather was good."
Cons: "I disliked the long delay, no time for the drink cart."

Cons: "Food was bad,"

Cons: "DELAYED"

Pros: "It left ontime and got me to where I needed to be."
Cons: "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."

Pros: "For a small aircraft like that, it was really comfortable."

Cons: "No cookie."

Pros: "Great customer service great people"

Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"

Pros: "The 787 is avery comfortable airlplane."

Cons: "The woman at ticket counter was rude and not helpful"

Pros: "It was a pleasant experience , the whole travel"
Cons: "Nil"

Pros: "I enjoy flying and being in the air at high altitude in any air line. Away from everyone else and with a new family who are flying with me."
Cons: "The charge per bag is ridiculous. It should be included as part of fare paid. Understood another bag charge as a separate fee."

Cons: "The flight was late"

Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."

Pros: "Despite the crew being on strike, the only attendant on board did an excellent job of handling everybody's needs."

Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."

Pros: "This flight always takes off and lands on time, and has a friendly flight crew."

Cons: "The screen at my seat did not function properly."

Pros: "Would defently will choose AC again"

Pros: "Everything the Dteamliner experiance"

Pros: "Fast boarding and takeoff"
Cons: "Delayed 1.5 hours"

Pros: "Everything"

Pros: "The bulkhead seats were a Godsend and worth every penny. The new 787 is great!"
Cons: "The aircraft bathrooms smelled really bad and were in poor condition early in the flight. Galley and midflight snacks were poor."

Pros: "liked the food"
Cons: "all was fine"

Pros: "The people, the easy going nature of them made the experience great. No stress."
Cons: "I am a big guy and so the seats were just not great. On top of that, the food doesn't give a lot to people who are trying to reduce carbs. Also pretzels and cookies as snacks... Help a brother out :)"

Pros: "The plane, the service, the comfort, simply the best and on time"

Pros: "Everyone was very accomodating. Didn't feel like just another number and another passenger."