The flight was delayed for 1 hour. There's no space for my legs.
The flight was OK, but I don't understand their luggage policy. They allow a trolley per passenger but don't allow personal belonging bag although it is stored beneath the chair in front of you. It doesn't cause any trouble, it doesn't interrupt. Why do they care about it?
the seat was awful, flight went up and down all the time like crazy
Good flight. Easy to board except for other pax that think they own the aeroplane.
We tried to eat something and there were sold out. It is a long flight in dinner time and we could not eat (while in their advertisement they claim to have many things). A shame.
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
My luggage is lost and nowhere to be found, no response from airline
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Need to pay for headsets, water, or any extra except air to breath.
Sitting space was very tight and I am not big or fat (I am 5'10" 178 Lb), so eating was very challenging. The rest was good.
Sitting space was very tight, so eating was difficult. But everything else was good.
12 hours flight. Only one meal, not enough food. At the galley only water during the flight. Lavatories not clean. Headsets at extra cost.
Need to pay for a cup of water. No food. Need to pay for headsets.
Everything should improve! Service like a low cost but prices like a premium airline. Crew in general with bad manners arguing for everything. You pay for priority access but then they use buses, so your loose your advantage to put your carry on first. That was the purpose for paying for priority. Bording is a nightmare, people accessing the plane for bothering doors, front and rear, no matter which line do you have.
This is where i leave an airline review. Test test test!
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Boarding an international flight via several sets of stairs and shuttle busses to the tarmac even when multiple jet-bridges were empty at Madrid airport (the hub for Iberia) was not pleasant. I was fine, but a lot of elderly folks and families with kids were struggling. A bad way to start a flight. Business class seats were nice, although not cleaned well from the prior flight.
This was a short flight. We sat in business class so we we were served a warm meal, which was nice. The flight attendants were very attentive, professional, and kind.
The flight was great; I don't see any area of improvement.
The crew were not very personable. The crew did not serve tea or coffee. The bathroom was not kept clean. Two out of the 5 toilets in the cabin weren't working.
Delayed first flight Geneva Madrid.. We didn’t miss our 2nd flight only because the 2nd flight Madrid Dallas was 1h delayed. However we did end up missing the 3rd leg Dallas Austin. Luggage didn’t show up in Dallas. So we re missing 2 suit cases. Customer service sent us to a hotel in Dallas. Only one room booked for 5!! Pretty bad experience overall. I won’t book a flight on Iberia in the future
Crew was excellent, great customer service, checked luggage took 1 hour and a half to come out at the baggage claim, the only negative thing about the flight.
Horrible experience airline crew was unprofessional. Flight was delayed. Suit cases did not arrive. Never flying iberia again
People point to America as the model of late stage capitalism. My friends, airlines in america at least give you WiFi, and they haven’t quite smashed people into cardboard tv dinner trays yet. Iberia has mastered the tv dinner seat and WiFi is 20 euros. Be serious yall.
