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Pros: "Nothing"
Cons: "Nothonh"

Pros: "Best flight for a long time. great service and entertainment."
Cons: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

Cons: "2 hours delay!"

Pros: "Everything"
Cons: "That it wasn’t a flight to denver"

Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"

Cons: "I felt like a sardine."

Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"

Pros: "Problem free."
Cons: "It was a great flight."

Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"

Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"

Cons: "Ok, old plane."

Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"

Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"

Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."

Pros: "The Israeli crew on El Al were very polite and tried to help."
Cons: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."

Pros: "The new aircraft"
Cons: "Lavatory wasn't clean enough"

Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

Cons: "Don't like to wait for no one 30 min inside airplane"

Pros: "Everything was great :) food is good, crew is perfect"

Pros: "entertainment was fine"

Cons: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."

Pros: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."

Pros: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."

Cons: "Cervise was not so good was waiting almost 3 hours on check in"

Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Pros: "I liked the comfort of the aircraft and entertainment"
Cons: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"

Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"

Pros: "Flight was good and comfortable"

Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."

Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."

Pros: "Everthing went as planned. Left on time. Cannot complain."

Pros: "i got a free upgrade to Business Class... which was super awesome! everything about it was great! the regular Economy Class i had on the way there was perfectly good as well. but Business Class was just the best all around."
Cons: "the ridiculous checking-in / boarding process. seems like showing my passport like once or twice would work. it did on my way there. for some reason it was needed like 17,000 times with ridiculously understaffed lines needing to service several hundred people on the way back. absurd."

Pros: "Friendly flight attendants. Great food"

Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"

Pros: "1. The crew was very friendly and polite. 2. The food was good. 3. Service was good."
Cons: "The flight is long. It will be good to have an area in the plane for some physical exercises. Sitting motionless during long time is not healthy for everybody."

Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."

Cons: "They didn't let me on the flight because I'm disabled pure discrimination"

Cons: "Even though I ordered in plenty of time, I was not on their list. I went hungry."

Pros: "movie was a holocaust film for yom hashoah"
Cons: "crowded food pretty bad late"

Pros: "Crew was as helpful as they could be. A man fell ill during the flight and was carried into first class be the crew. There were screaming little kids placed all over economy with parents that did nothing about their high pitched screaming and I do mean screaming and screeching as a form of communication. There was only one much younger child that was in real distress and the Mom and Dad walked up and down the aisles trying to comfort that child and not disturb others passengers. The rows of seats were so close together that when the person in front of me reclined, I could not. get up from my seat and it was on the aisle! The young man sitting next to me just stood on the seat to climb out. We could have made an earlier flight, but the manger of the reservation desk in Tel Aviv was too lazy to check to see if we could switch to the earlier flight was easily make able with lots of seats, but I couldn't do it on line and she was busy talking to her friends. As a result, we had a 6 hour lay over in Zurich that was unnecessary."
Cons: "Nothing"

Pros: "Great airplane stuf and food"

Pros: "Food quality of airplane crew"
Cons: "luggage was lost flight was delayed and missed my connection"

Pros: "I really enjoyed Swiss flight. Especially, I liked that the food part. It was enought indeed. Moreover, food was delicious. Movie part was very very exciting as well. Thank you very much!"

Pros: "This is the 5 review that I'm writing on Swiss air. Great crew, polite, helpfull, cares, planes are nice, roomy and comfortable. Connection between the flights are good and comfortable I will keep on flying with them."

Pros: "Service, Staff"
Cons: "Plane felt old, especially considering they updated it (USB, personal screens). Food was okay, at best. Seats and not very comfortable."

Pros: "The crew was nice, the flight went smoothly"
Cons: "Seats were too small and not comfortable"

Cons: "Plane delayed Missed connection"

Pros: "Noghing"
Cons: "They didnt care about the damages caused to us"

Pros: "On time."

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Everything- well done"

Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."

Pros: "including new releases"

Pros: "Everythingn"
Cons: "Nothing beat"

Pros: "Will never use kayak again"

Cons: "The breakfast was poor & frozen ."

Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"

Pros: "Great plane--huge and new!"

Pros: "Very professional and very convenient."

Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."

Cons: "Very Bed earing headset."

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Cons: "Poorly behaved children in the next row and a young lady with horrific body odor."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "Everything"

Pros: "Plenty of room for the legs."

Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"

Pros: "The staff are all very professional and nice."

Pros: "הכל"
Cons: "שום דבר"

Pros: "amazing !!!"

Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"

Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Pros: "good job rushing us to the correct gate"
Cons: "late"

Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."

Pros: "I enjoyed that it was a new plane."
Cons: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."

Pros: "Add good airline to Atlanta to eu"

Cons: "The best"

Pros: "excellent"

Cons: "AC was not working while we were in the ground"

Pros: "It was an amazing overall experience."
Cons: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"

Pros: "Small plane..no comfort"

Pros: "All"
Cons: "Not enough leg room."

Pros: "Everything."

Pros: "Pillows"
Cons: "No vegan good woithout order"

Pros: "everything was good and don rhith"

Pros: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"

Cons: "Security going from venice to Istanbul then israel could have been better"

Cons: "My seat space was too small"

Pros: "Delayed for several hours before departure, plane was too hot, there was a glitch in the movies, AND they lost my bag."
Cons: "Sucked"

Pros: "The hospitality"

Cons: "It took us 18 long hours to arrive at Germany...and I lost an important meeting..."

Pros: "Everything was okay until I got to Venice,you lost my luggage and couldn't tell me where it's right now!! I'm in Venice without anything and freezing,what should I do?? And I'm here for just few days!!!would you buy cloths for my staying here?! You have said that my stuff will be get directly from Israel- tel aviv ariport to Venice but you lost all the luaggag!!! So I can't think about anything ealas beside thinking about my lost stuff!"
Cons: "Everything was fain but just find my laugh age befor I will get cold and spend my vacation I'll! I will be thanksful for that!"

Pros: "everything!"
Cons: "nothing"

Pros: "The Turkish Delight servings before meal is excellent."
Cons: "Very long luggage check-in in Tel Aviv."

Cons: "It was long bat ok"

Cons: "My sun glasses were stolen out of my luggage !!"

Cons: "the seats and service as a whole"

Cons: "I missed the flight to Manchester due to delay in the flight to Munich"

Pros: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Cons: "No entertainment. Plane was cold."

Cons: "We had 30 minutes delay"

Cons: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"

Cons: "I couldn’t eat the food"

Pros: "All good"
Cons: "Nothing"

Pros: "Great crew. Ontime. Great online check in process."
Cons: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."

Cons: "Need AC outlets and TVs"

Cons: "Cramped seating :-0"

Cons: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."

Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"

Pros: "Great pilots and crew."
Cons: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."

Pros: "Went smoothly and without delays"
Cons: "Food was horrible. The buns and croissant were cold and not fresh"

Cons: "Where is my bag"

Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"

Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"

Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."

Cons: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."

Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."

Pros: "Made tight connection. Slept entire trip"

Pros: "The crew was very helpful, attentive, and friendly."
Cons: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."

Pros: "A lot of drinks"
Cons: "One hour in late"

Cons: "2 hours delay. Bad food"

Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."

Pros: "The crew"
Cons: "No TV"

Pros: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
Cons: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."

Pros: "Friendly. And efficirnt crew"

Cons: "I didn't got the seats i asked for in the check in."

Pros: "Stuff"
Cons: "Little food"

Pros: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."

Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."

Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."

Pros: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Cons: "No entertainment on flight! Smallish plane."

Pros: "Service & food were good in business class."
Cons: "The business class seats were identical to coach, with no leg room."

Pros: "."
Cons: "The seats were too hard. I have never felt that way on any other flights."

Cons: "seats are way too close to each other."

Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"

Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"

Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"

Cons: "terrible flight bad food, the options were finished by the time they reached line 30. the entertainment had 3 old movies in English. wishing the flight will finish because it was very jumpy, after all this it ended in an emergency landing. Lufthansa was very disappointing."

Pros: "good seats."
Cons: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."

Cons: "Not enough leg room in Economy. God reason to fly other airline"

Cons: "They advertise an app based entertainment system on this flight but it was not working on this flight."

Pros: "The frienliness of the crew, adecuate food, bathrooms in FRA-PHL leg."
Cons: "The frankfurt airport. Land on Gate A and had to walk 20 minutes to ger to gate Z (up and down escalators), the bathrooms in airplane from Ben Gurion to Frankfurt (very small and not enough head clearance at the toilet). The confort of seats on flight over 3 hours of sitting (I am 74 years old)."

Cons: "Seats are too small and pitch is too short."

Pros: "The crew was happy and friendly to everyone. The food was delicious and was served with real utensils."
Cons: "Boarding was a heard of people all hurdled around the boarding area. There was very little order and the gate agents didn't clearly announce who was boarding. The seats on the plane were ok for comfort, but not great. Luckily the flight wasn't too long."

Cons: "Standard seats (though more space and empty seat in the middle) No movies or even music having been spoiled by Swiss International flat bed on the route Zurich to TLV we were disappointed with the aircraft facilities offered by LH for the same sector ."

Pros: "i liked the friendliness of the crew"
Cons: "terrible seats and no entertainment....no screens"

Cons: "Too hot inside the aircraft"

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "The crew!!"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Very friendly onboard personnel - I really had kind of homy feeling."

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Cons: "Customer service"

Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"

Cons: "Food"

Cons: "Bit cramped for space"

Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Cons: "Dutch sub titels would be nice."

Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"

Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Cons: "seats on Jet air flight are very uncomfortable"

Cons: "sardines!"

Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Pros: "Not time departure and cabin crew were effective and efficient."
Cons: "Nothing really"

Pros: "The long flight"
Cons: "The long flits"

Pros: "The crew was very nice , offering us often drinks and snacks There was touch screen to each passenger the flight passed faster thanks to the films ... especially i loved the idea of waching a film that took place in new york city when our destinations was new york . Thank you"

Pros: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Pros: "cheap(?)"
Cons: "everything - absolutely no frills"

Cons: "Seating in business class is bad. If you have window seat, you have to cross passanger next to you (you don't need to on Swiss, Lufthansa or Cathay Pacific), there is very few privacy comparred to other airlines and my seat was just terrible for sleeping, did not go flat completely and was way less comfy for sleeping than with other airlines. Plane was an older 747. I will not flight long hault with KLM again."

Pros: "Nice and careful crew that resulted in a good service that includes: * cleam restrooms; * light food and beverages avalable in the back of the airplane during all the flight;"
Cons: "Seats are terrible; Old Entertainment system that feels the weigh of time; Old airplane that makes scary sounds when engines are starting; In the day flight, the lights are not dimmed to help passagers to sleep in this 11 hours flight;"

Pros: "Easy boarding"
Cons: "Slight delay in Departure"

Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Pros: "Amazing crews!"
Cons: "N/A"

Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."

Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"

Cons: "Not to be late ,and not to loose my luggege"

Pros: "Flight was in time"

Cons: "It was a great flight can’t think of anything"

Cons: "Boarding at CDG was awfully slow"

Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Cons: "shuttle from terminal to plane takes a long time. Flight left late"

Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Cons: "Not much legroom."

Pros: "Everything"

Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Pros: "Nothing"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Pros: "Todo muy bien Volvería a viajar con ellos."

Pros: "None"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."

Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"

Pros: "Short, lots of leg space"

Cons: "Air France lost my luggage and they can't find it in the computer system."

Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."

Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"

Cons: "Too crowded"

Cons: "Meal choice missing kosher non-gluten combination."

Pros: "tool me safe from one airport to another"
Cons: "wait time, food"

Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"

Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Cons: "Small leg space"

Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."

Pros: "Crew were great"
Cons: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"

Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."

Pros: "Crew seemed attentive to needs,"
Cons: "Not being able to select seats prior to check in."

Pros: "We propelled through space and arrived safely at our destination. Big like! :)"
Cons: "The vegan meal was a plate of dough. All bread. Other flights have given fruit, vegetables, vegan yogurt, etc. But that's a small complaint. The extra leg room seats at the exit aisles I was offered don't recline. (This wasn't true on the next flight). At 5 feet tall, given the option, I would pass up on the extra leg room and take a reclining seat. This is something that should be made very clear before the flight!"

Pros: "That I got to fly with a different carrier instead"
Cons: "That they canceled the flight due to a strike - they should have anticipated this much sooner as the strike was going on for a few days by that point."

Pros: "The crew was real nice and efficient"
Cons: "The food was dull and there wasn't any choice"

Pros: "Codeshare flight. operated by Flybe. Got the job done with no fuss. This was a business booking, and I had a snack and drinks voucher included. I used these to get some tomato juice, which was good and a snack box, which contained a small piece of yoghurt bar, crackers, cheese, some nuts, dried fruit, a single mentos, and something else I can't remember. It was alright."
Cons: "The food and drink voucher system was a source of confusion for a number of other customers, including a pair who had booked through the same agency, but one seemed to get a voucher and the other did not. I realise that this is not the fault of the crew, but Flybe should ensure that their agents are clearer with what bookings include."

Pros: "The food was fantastic and the service too"
Cons: "The delay in Paris"

Pros: "Nice crew, comfortable plane, clean"
Cons: "Delayed flight"

Cons: "Late departure"