Excellent check in agent in JFK! aisle seat OK. Boarding agents helpful Flight from Brussels to Tel Aviv VERY UNCOMFORTABLE middle seat with snoring men on either side of me. I would have appreciated free water.
Only 4.5 hrs flight, regular commercial flight. Not crouded at all which was great! But - No entertainment whatsoever. No food or drinks. Even water. I would gladly pay for food, whereas every thing written in the menu wasn't available, but snacks. Not funny guys!! We were in 2 hour lines before boarding. We were not aware that the 400 us dolarla tickets are without food and drinks. We were tired and we were hungry and thirsty. And here it was: a very appetizing menu that we can't buy anything on it.... Again, not funny at all.
Pros: "The seat was terrible"
Cons: "If I had gotten my luggage at the end of the flight"
Pros: "Smooth flying so got some sleep"
Cons: "Clearer back-to-front boarding process"
Cons: "Not being able to choose my seat on a 500€ return flight is a joke."
Pros: "The crew was nice. The seats were ok."
Cons: "The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today."
Cons: "Would have been nice if you didn't have to pay for the soft drink."
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Cons: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Pros: "cheap ticket"
Cons: "lack of service, very unfriendly stewardess"
Cons: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Pros: "Arrived ahead of time"
Cons: "Not business treatment, the boarding que, the seats, the food"
Pros: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."
Pros: "Helpful crew"
Cons: "No food except for purchase. Expected at least cup of coffee/crackers"
Cons: "Choice of food was very limited as they were missing the food in catalog."
Cons: "Seat and cabin temperature was very uncomfortable."
Cons: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Pros: "Overall good flight, get what you pay for."
Cons: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Pros: "Ease of boarding, reasonably comfortable seats on a short flight."
Cons: "No liquids (soda, coffee, water) offered."
Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Pros: "Also a good airline, though the a la cart..."
Cons: "The a la carte approach that includes charging 3 euros for water. I mean, seriously?"
Pros: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Cons: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Pros: "The only thing I liked was that I landed safely in Brussels."
Cons: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Pros: "The crew were very nice."
Cons: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Pros: "The seats had more leg room that similar sized planes on other airlines."
Cons: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."
Cons: "Stingy with food, very little entertainment if at all"
Cons: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Pros: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Pros: "Smooth flight Pleasant staff Smooth boarding process"
Cons: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Pros: "Flight crew was great, service was excellent."
Cons: "Flight was very cold."
Pros: "The team was nice, the flight took off on time and arrived a few minutes early"
Cons: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Cons: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Cons: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Pros: "Keep working as this and we always travel with you.Thanks"
Pros: "On time Polite crew"
Pros: "The seats in the plane were amazing. Maybe older but better than the new ones."
Cons: "No infotainment screen"
Cons: "What a surprise when our United Airlines codeshare on Brussels Airline did not even allow us a drink of water free on our two hour flight. They charged for everything including water. Shame on them! And shame on United Airlines to codeshare with a carrier with such poor customer service."
Pros: "Your airline 100% better then Air Canada."
Pros: "Did not like airline so much."
Cons: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"
Cons: "No water/fluid offered -- everything was pay-to-play."
Pros: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Cons: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Cons: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"
Pros: "Thanks to formula b.family we had priority when boarding. The Kids were offered a present on board."
Cons: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
Pros: "Very old planes No entertainment Very nice stewardess"
Cons: "There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways."
Pros: "Great crew and comfortable seat"
Pros: "Staff ok"
Cons: "I HOUR DELAY"
Pros: "Roomy seats"
Cons: "No entertainment"
Pros: "Very predictable! All as expected."
Cons: "Free refreshments! Really 2$ water bottle?"
Cons: "31/2 hours delay, worse place landing no air conditioning"
Pros: "Quick check in and no fuss"
Cons: "Boarding was chaos"
Pros: "The crew was nice"
Cons: "One of the toilets was out of order"
Cons: "The landing was very bad"
Pros: "Overall it was great, the fast boarding was efficient. It was a quick flight but space at seats are good."
Cons: "Slow boarding at plane, seats are not reclining."
Pros: "It was on time"
Cons: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Cons: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Pros: "the crew were great. the flight was smooth. the plane was clean"
Cons: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Cons: "Baggage regulations, flight departed an hour after scheduled, flight was rough. I will never book with easyJet again"
Cons: "Delayed, limited food menu"
Cons: "I was not allowed to board by the gate crew member, as my passport expiration date was approx 4 days short of the 3 months buffer that I apparently needed to have. I was not aware of this rule, and when my reservation was accepted by EasyJet with knowledge of my passport expiration, I should have been alerted. I was even provided the boarding pass several days before the flight so there was no indication that anything was amiss. I was able to enter France by taking a train and had no issues with French immigration. My only problem was with the EasyJet gate crew member who refused to allow me to board."
Pros: "Low price, clean, cheerful cree"
Cons: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
Pros: "Their friendly service was great"
Cons: "leg room might push me out of their great airline"
Pros: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Pros: "The food is reasonably priced and tastes good."
Cons: "The seats don't recline and are so cramped you can't possibly take a nap."
Cons: "2 hours delay caused us to lose the day"
Cons: "The take off was delayed too much."
Pros: "Crew ok."
Cons: "Automated baggage drop off No one to help with bags. Very late. Sat on plane for ages before lift off. Slow to get a drink. Hardly time to drink it. Very uncomfortable and annotingz experience."
Cons: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
Pros: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
Cons: "New aircraft"
Pros: "easy boarding"
Cons: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
Pros: "There was not one thing I liked from the flight, everything was poor"
Cons: "From the flight attendance to the plane everything was terrible"
Cons: "We thought we were saving so much money by using KAYAK. When we got to the airport, the airlines charged us a premium because we did not alert them we would be checking in our baggage. Kayak did not give us the option to check in our baggage, and we ended up paying more to check in our baggage than the airfare. There is no way to contact KAYAK and speak to a human being, so we will not be using this service ever again to book flights or anything else for that matter."
Pros: "We travelled with 2 full-size acoustic guitars outbound from Toulouse to Geneva and returned 5 days later. Everyone was very helpful and understanding...I have rarely experienced such helpfulness in regards to carrying instruments on board full flights. Kudos to both crews and EasyJet."
Cons: "The initial welcome at the check-in desk was lukewarm at best - but improved after a while..."
Pros: "Very fast boarding, crew is efficient and plesent"
Cons: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
Pros: "The crew was extremely nice and accommodating."
Cons: "The menu is very limited and it contains mostly junk food. No options for specific needs."
Cons: "The boarding process, especially in Amsterdam, is awful with people having to stand in a stairwell for 30 minutes"
Pros: "I was offered to check in my hand luggage for no extra fee"
Cons: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Pros: "The flight being over."
Cons: "All of it was terrible. The staff didn't help much, the food was terrible, it was so uncomfortable, luggage was more than a hassle it was a disaster, and boarding was terrible. I never want to fly with easyJet ever again."
Pros: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
Cons: "very long delay (however it was weather related and the airline could do nothing about it )."
Cons: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Pros: "Easy and smooth boarding, on time"
Cons: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
Cons: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
Cons: "One bathroom was broken the entire flight leaving just one open and long lines to it"
Pros: "The leg space was better than usual"
Cons: "I expect water to be provided in any flight, and it was missing"
Pros: "Very kind crew"
Cons: "No drinking water left after 3 hours flight"
Pros: "Nothing. We had to run to get to the gate, then we waited a long time at the gate to be checked in by an agent, then we waited a long time in the plane after the flight was already delaid"
Pros: "Other than that I command how on time the flight took off and How prefessional the crew were Nice landing"
Cons: "The long line and lack of staffs at the bagdrop counter made the entire checkihg experience reduculous , in which we waste so much time on waitinfg in line , even being an early arrival customers didnt help us get through line faster"
Cons: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
45 minutes delay, no excuse, no food for compensation; embarrassing air stairs
Flight was on time. But it is often with Ryanair the loud communication about offers woke me up twice. On such early fight when passengers usually want to take some rest the loud information about current offers is not very welcomed.
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Cons: "Not much was good about this flight. I had to pay an extra €55 because I couldn’t check in online 2 hours prior and had to do it at the airport. The flight itself was a sales pitch with every few moments the flight attendants offering things to sell. I’ll try not to take Ryanair again."
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "The staff was very kind"
Cons: "Ryanair could do lots of things better."
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Cons: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Pros: "The captain (pilot) and the crew were friendly and helpful"
Cons: "2 hrs 30 min delay trapped on board without air con. I was with my son (7 weeks old) and didn’t have enough space to breastfeed and fresh air to cope with the heat."
Pros: "It took off and landed safely."
Cons: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Pros: "It took off roughly on time"
Cons: "Boarding was slow, checking in was annoying (just lots of steps to be done with lots of ppl who don’t travel often and less helpful staff), and the plane smelled odd."
Cons: "A small delay but not the airline’s fault"
Cons: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Pros: "The crew were nice."
Cons: "We were late. Left standing for boarding out in the cold. The entire flight is spent with crew trying to sell you one thing or another. There is no break for peace. Buy these tickets buy these duty free items etc etc...seats are awful too!"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pros: "The price of the ticket"
Cons: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Pros: "Upright seats give more legroom"
Cons: "Queue, queue, queue Hugely confused luggage allowances - unclear even on boarding pass - urgently need overhaul and clarification"
Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "best food and drinks best clubs"
Pros: "On time departure and arrival"
Cons: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."
Pros: "Low price"
Cons: "delay of 1:30."
Pros: "on time"
Cons: "Flying shop"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Pros: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Pros: "Fast accurate on time and proffesional"
Pros: "The flight left mire or less on time and arrived 30 minutes early."
Cons: "Once again no soap in the forward toilet."
Cons: "Late , expensive, loud, no leg room seat do not tilt !"
Pros: "departure time"
Cons: "no water to drink"
Pros: "Flight was on time. People were friendly. Plane was clean."
Cons: "They send repeated emails pushing you to upgrade your seat or to pay for your carry-ons. They try to scare you into spending more money. I received several emails stating I would have to pay higher fees to check my carry-on at the gate. I opted not to pay as they insisted so I was worried the entire trip. Was not charged at the gate as the emails started. They have good prices on Sears but try to make it up in fees."
Pros: "Price. Clean planes."
Cons: "Cramped seats. No entertainment. No WiFi."
Cons: "Poor staff communication, they were very rude, specially during boarding time. We will never fly with Ryanair again."
Pros: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"