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Pros: "Good food. Professional crew. and overall good experience for a 15.5 hour flight."
Cons: "Again, If you allow people to choose tickets online and they pick the front row, at least don't put them in the back row. That is the opposite of what they requested. After a.long flight and the limited recline, I am very sore in my back. Probably the most uncomfortable flight to date in my travels."

Pros: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Cons: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."

Pros: "Great crew. More room for seat would be better"
Cons: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."

Pros: "Good flight and crew but......."
Cons: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"

Pros: "Great crew, especially Emma from the US and Amanda from Canada."

Pros: "It was wonderfull"
Cons: "Legroom"

Pros: "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
Cons: "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."

Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"

Cons: "Seat allotment"

Pros: "Well, the best thing was my free upgrade from Business into First ....which is perfect for the 14+ hours from Dubai to Seattle..... :)"
Cons: "I prefer the A380 to the 777-300 due to the availability of the bar/lounge area, and also the shower."

Cons: "No"

Pros: "I love the meal"
Cons: "Some crew member is bad customer service they're not pay attention on you."

Pros: "Business Class comfort"

Cons: "My seat would not go back. The person in front put his seat back and therefore I couldn’t watch my TV. No choice for food."

Pros: "The crew & the ground personnel! Very polite, helpful & efficient!"
Cons: "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"

Cons: "My one problem, which is not Emirates' problem, is the lady that sat behind me on my way to Dubai in October was unhappy if I reclined my seat at all. I didn't want to cause a problem, so I left it upright - later on, when I walked to the back, I saw her sleeping w/her seat reclined! That really was my only complaint, and like I say, that really has nothing to do w/Emirates."

Pros: "The food, crew and comfort were as good as can be on a 14 hour flight."

Cons: "The crew were so friendly"

Cons: "Despite booking wheelchair assistance throughout, my parents did not get that benefit."

Pros: "their hospitality"
Cons: "The food"

Pros: "On time departure"
Cons: "No food at all, the same flight in the other direction had food."

Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."

Pros: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Cons: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier. Boarding at Dubai has become a mess ever since Trump instituted a restriction on carry-on electronic devices for flights to the US originating from certain middle eastern counties."

Pros: "Emirates makes it a bit more comfortable than other carriers while there is nothing we can do about the long flight and being in a crowded space."
Cons: "Prepare for more and more security measures."

Pros: "I appreciate that staff disrupts passengers as least as possible, and is generally helpful."
Cons: "Food was better on the way to Dubai/Kochi but definitely not bad."

Pros: "The entertainment system, the items handed out for our comfort, the food, the attention."
Cons: "The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!"

Pros: "I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis."
Cons: "I will never ever use emirates"

Pros: "All was good"

Pros: "Great service"
Cons: "Kids"

Pros: "Food taste, staff service"
Cons: "Front of the section seat - Very uncomfortable, badly positioned. I was in seat 37H if I remember it correctly. It was a Aisle seat and this particular seat was extremely uncomfortable. Everyone passing by would somehow kick my feet on their way to the restroom. The tray was too small."

Pros: "Excellent experience"

Cons: "I got food poisoning on this flight. Cramped in the middle seat for 14 hours while throwing up was not pleasant."

Pros: "Awesome! I love flying with Emirates and I will continue flying with them."

Cons: "the vegeterian option was missing in lbreakfast and lunch"

Pros: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Cons: "N/a"

Pros: "We arrived."

Pros: "On time. As comfortable as coach can be. Crew was friendly and helpful. The bag checkthrough/transfer from flydubai to emirates worked fine."
Cons: "Cabin temperature could have been warmer. The seat backtouch screens are aging a bit. They don't track well on the edges of the screen."

Pros: "There was sufficient legroom at the seat. Amenities were provided to remain "fresh". Not computer literate, the entertainment was more than adequate."
Cons: "I told the flight attendant while boarding that it was not appropriate to have very little children on a flight of this length. Much to my chagrin, an Indian woman had two howling urchins one row in front of me. These howling urchins proceeded to scream their lungs out for 11 of the 13 hours of the flight!! One of the babies was so small, it looked like she had just pushed the critter out earlier that day!! Had they told the Indian woman to drive or swim to Dubai, the ratings would've have been excellent. I did not pay good money to have to sit in a NURSERY!!!!!"

Cons: "I loved it"

Pros: "The crew were courteous on the return flight, accommodating . They took too long to retrieve trash after food and drink services. The chairs recline too far back limiting the leg room, moreso knee room of the parties sitting behind the reclined chairs"
Cons: "See above"

Cons: "When I was boarding on my 14 hour flight from Dubai to the US, I was briefly informed by the Emirates boarding staff that my seat had been changed. I had specifically chosen my aisle seat because I like to stand often on long flights, so I was concerned that it had been changed. When I tried to get more information from the staff member, he dismissively said "Ma'am, this is a good seat" and handed me my ticket without even making eye contact. There was no apology or courtesy of any kind. I ended up with a window seat and I had to crawl over two other people throughout the 14 hour flight to use the restroom or stretch my legs. I expected more courtesy from the staff for this kind of inconvenience and will rethink my flight plans in the future to avoid Dubai."

Cons: "Customer service at cairo airport is soooooo bad. They don't care at all about customers."

Pros: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Cons: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."

Pros: "Nothing."
Cons: "The service that Emirates provided."

Cons: "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."

Pros: "Timings were perfect for flight landing and departure. Cleanliness was there."
Cons: "Service was very poor. Asked for warm water 3-4 times - no response.. Asked for green tea - no response."

Pros: "The coffee was good for breakfast. After an overnight sleep, one wants coffee a.s.a.p. The scrambled egg breakfast was good and tasty. The croissant was fresh. The Batata bhaji was quite good. I appreciate the pre-meal wash cloths. Again, I like the good choice of movies/TV programs, as mentioned in my previous flight. The vegetarian pizza was very good. The flight attendants were very pleasant and helpful."
Cons: "I would like to be offered a second cup of coffee for breakfast, as the cups are small (not complaining about the size of the cups, as they are standard on planes). I asked for tea after lunch which when I tasted, it was only warm, not drinkable. I told the flight attendant and asked for a new cup of tea. I didn't get it until later, I asked again. This time I got it, but it was weak and not a good cup of tea. It was like a tea bag had been dipped once into hot water. Pre-lunch drinks were not served until after lunch."

Cons: "Crew members are very arrogant at passengers they will not respond quickly .Food is not at all good"

Pros: "Entertainment, Hospitality"
Cons: "Seats were not much comfortable. Washrooms should have been cleaned frequently. Free Internet quota should be increased from 100 MB to 500 MB"

Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"

Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."

Pros: "Seats comfortable. Food was good."

Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"

Pros: "Courteous and attentive crew from baggage check in thru baggage claim."

Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."

Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."

Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"

Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("

Cons: "Seats were really old and outdated"

Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."

Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"

Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."

Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."

Pros: "The crew on Virgin Atlantic was superb!"

Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."

Cons: "Good overall"

Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."

Pros: "Food and snacks!!!!!"

Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"

Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"

Pros: "Fast boarding, not a crowded flight, ahead of schedule."
Cons: "Paid extra for my check in bag."

Pros: "Entertainment Meal service and quality"

Cons: "The plane seemed to be a little bit old, especially entertaining equipment"

Pros: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Cons: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."

Pros: "The crew and food were excellent. A little more space between seats would be appreciated. The entertainment equipment was not intuitive or easy to operate. I still feel the airline did a great job getting us to London on-time and a pleasant flight."

Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."

Pros: "Complimentary newspaper Food service"
Cons: "Overhead reading light"

Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."

Cons: "It was terribly late. No one had a clue on when flight would depart."

Pros: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Cons: "Seats a little hard, main dinner dish was a little odd but okay."

Cons: "Food was hard and little stale."

Cons: "given milk yoghurt with VGML breakfast"

Pros: "Seat is very comfortable"

Pros: "Entertainment selection Cabin Service associates were very good WiFi service available"
Cons: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."

Pros: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."

Pros: "Great seat. I did the upgrade and it was so comfortable ...good food."
Cons: "They closed the shades immediately when we took off. Creepy"

Pros: "We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin."

Pros: "The crew were excellent."
Cons: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."

Pros: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Cons: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."

Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."

Pros: "1st class, what's not to like?"

Pros: "On time, everything normal."
Cons: "Seat space so small that my knees were up against the next seat, even without it tilting back."

Pros: "100% best flight ever"

Pros: "Wifi worked very well"
Cons: "Jave to pay for everything on an overseas flight"

Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"

Cons: "the seats are not as comfortable as those on new planes"

Pros: "Getting off the flight"
Cons: "The seat was excruciatingly uncomfortable. My legs went numb within an hour. It was hot and stuffy in board, the head rest kept slipping down and hurt my neck the legroom was tiny and cramped my knees and feet. The jerks behind me shoved their feet in the seat and I was disturbed every rime they tapped their screen. Mine wasn't working well so I had to repeat pressing my screen the entertainment selection was lame. The food was stodgy undercooked glutinous and bland. The snacks were stale and the tiny drink servings were almost pointless. Clint think I'll fly Virgin australia again"

Pros: "The in flight entertainment was above average and the seats were decent"
Cons: "The attitude of the cabin crew was generally poor; at one point when I returned the post meal rubbish one member of crew commented to another on the lack of wrappers in my rubbish the other crew member replied "maybe he ate it" as this conversation took place directly behind me I assume they thought my headphones were plugged in."

Cons: "Nothing that I can think of at the moment"

Cons: "The mask mandate needs to be voluntary ADA violation"

Cons: "It was actually quite good, Delta is by far the airline to use compared with the other airlines."

Pros: "Timeliness"
Cons: "Seating"

Cons: "Space on airplanes"

Cons: "The cabin temperature was very hot"

Pros: "Good"

Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."

Cons: "Food"

Cons: "Food is always bad."

Pros: "New plane with good features. I was very comfortable."

Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"

Cons: "Nothing"

Cons: "The wrap didn't taste too well."

Cons: "It made no sense to board an hour and a half before takeoff."

Cons: "Change the movies more ofti"

Pros: "the food was really top notch and service was great and friendly"

Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."

Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"

Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"

Cons: "Great"

Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."

Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"

Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."

Cons: "Cramped seating for premium Econ"

Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."

Pros: "It was short and fast."

Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Pros: "Loved how close the gates were"
Cons: "Nothing"

Pros: "Great movie selection"

Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Cons: "Nothing."

Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"

Pros: "Kara was really nice to us."
Cons: "Noisy plane."

Cons: "The plane bathroom was old and junky"

Pros: "Movies"
Cons: "Lack of legroom in economy"

Cons: "Food was bad."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Cons: "Nothing"

Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"

Pros: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"

Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "Nice and attentive staff, smooth on and off."

Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."

Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."

Pros: "I always have a great experience on Delta! Thank you"

Cons: "Snacks if possible"

Cons: "horrible boarding management in SJC."

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Pros: "Very informative staff"
Cons: "Was late"

Cons: "Allow business passenger to use front bathroom."

Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."

Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"

Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"

Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Pros: "My seat at the window was great and the staff really friendly and courteous!"

Pros: "The service"
Cons: "The food."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Very friendly onboard personnel - I really had kind of homy feeling."

Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"

Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"

Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Cons: "Delayed!"

Pros: "Good flights. Good prices."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Pros: "Flight was on time and quick and comfortable"

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."

Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Pros: "The crew were pleasant"

Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Pros: "delayed"

Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Cons: "sardines!"

Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."

Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."

Cons: "Short and sweet"

Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"

Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Cons: "Entertainment worked sporadically"

Cons: "The craft is a bit old. Harsh landing."

Cons: "See above."

Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."

Pros: "Flight was in time"

Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Cons: "Better in flight entertainment"

Pros: "Crew was very nice and the food was excellent."

Cons: "The fligh Washington delay more than a hour"

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Pros: "Nothing"
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"

Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"

Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"

Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"

Pros: "Faster"
Cons: "Waited a while before take off."

Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"

Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Pros: "Nothing."
Cons: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."

Pros: "Short, lots of leg space"

Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."

Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"

Pros: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Cons: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"

Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."

Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"

Cons: "Too crowded"

Cons: "Meal choice missing kosher non-gluten combination."

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."

Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."

Pros: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Cons: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."

Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."

Pros: "The plane is roomy and bright"
Cons: "N/A"