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Cons: "The crew never answer the calls when we call"

Pros: "Yes, crews and comfort were amazing."

Pros: "Crew is professional, caring. Excellent experience"

Cons: "The food"

Pros: "Entertainment in plan .. airport facilities"
Cons: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"

Cons: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."

Pros: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"

Pros: "Best economy airline experience I’ve had in years"
Cons: "If they could have offered neck rubs (jokingly)"

Cons: "The Crew could be more friendly"

Pros: "Service & caring were superb"
Cons: "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."

Pros: "Excelent food, great cabin crew, pleasant flight!"

Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."

Cons: "Birmingham airport departure lounges is too small to comfortably"

Pros: "Entertainment and the seats (leg room)"
Cons: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"

Pros: "Great flight crew!"

Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"

Cons: "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"

Cons: "Newark airport is depressing. Lighting in boarding area is simply awful. Also, cab fare to and from NYC is much too high. Midnight departure time of the flight to Greece is inconvenient. It is just too late. Getting through customs at Newark is a chore. There are not enough computers for passengers to report what they have to report. Also, many passengers I saw did not know how to use a computer."

Pros: "Everything, great staff! Great service.go Emirates !"
Cons: "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"

Pros: "The flight updates, services (meals and refreshments)"

Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Cons: "None"

Pros: "Polite staff and professional."
Cons: "I was asleep so I did not get my arrival card from the crew when landing in transit in Yangon"

Cons: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"

Pros: "Service"
Cons: "Iwas unable to select vegetarian meal on webjet online service"

Pros: "very comprehensive entertainment system"
Cons: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."

Pros: "Attentitive staff, leg room, food, entertainment - all great"
Cons: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."

Pros: "Just about everything"
Cons: "Not much"

Pros: "Everything"
Cons: "Nothing​"

Pros: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Cons: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."

Cons: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"

Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"

Pros: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Cons: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"

Cons: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."

Pros: "Very Friendly and smiley crew"
Cons: "Boarding announcement and system were unorganized"

Pros: "I made it to my final destination safely"
Cons: "Not much overhead space for your bags, so we have to keep them at the bottom of our feet....i was travelling with a senior on a wheelchair and the idea of her going up and down the stairs into and out of the airplane wasnt so pleasing...the cabin crew could be easily mistaken for any other passenger becase of dress code..."

Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."

Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."

Pros: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."

Pros: "Food and service are excellent"

Pros: "As always crew was great."
Cons: "Disembarking took to long waiting on business class to clear their area. Bottom seat cushions are to hard and flat had to put my cushion down to sit on."

Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."

Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."

Cons: "It took 90 minutes in the line to check our luggage despite checking in on line. There were lots of Emirates personnel but only few at the counters, others were mingling among the passengers and being useful."

Pros: "I like every think"

Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"

Pros: "Service was great, choices for each meal were plentiful, flight was smooth..pilot alerted you when slight turbulence would occur"
Cons: "Wish the first class pods weren't only for first class"

Pros: "It was terrible"
Cons: "Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai"

Cons: "Complimentary varieties can be increased"

Pros: "Crew can be more helpful"

Cons: "The plane change in LA was confusing & not very clear."

Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."

Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."

Pros: "nothing"
Cons: "Never flying with Delta again"

Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"

Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."

Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."

Cons: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."

Pros: "We were in coach and the crew made us feel like it was business class!"

Pros: "New long haul service is a real improvement in quality"

Pros: "The crew on both legs of our trip were nice and accommodating."

Cons: "Vegan options"

Cons: "Seat assignment with Economy ticket."

Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."

Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."

Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."

Pros: "Crew ok . Seat not so comfy"
Cons: "Food"

Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"

Cons: "Crew did not make passenger in front of me bring his seat back up for landing."

Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"

Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."

Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."

Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"

Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."

Pros: "Big bathrooms, friendly staff, free eyemaks"

Pros: "Flight was on time; captain was clear and funny."

Cons: "Seats a bit cramped"

Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."

Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."

Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."

Pros: "Good drinks and movie selection"

Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."

Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"

Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."

Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."

Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."

Pros: "The flight attendant. Lovely and professional."

Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."

Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"

Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."

Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."

Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."

Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."

Cons: "Need more legroom"

Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."

Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."

Pros: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Cons: "Nothing was bad about the flight sorry"

Pros: "Great crew and aircraft"

Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"

Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."

Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"

Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Pros: "Yes"
Cons: "Everything was good"

Pros: "Just as I expected. And I made my last connection easily."

Pros: "Awful"
Cons: "Everything"

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Nice people and good service"
Cons: "Not much"

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"

Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Cons: "Boarding was confusing and disorganized"

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "Nice flight, nice crew, and a nice experience."

Pros: "Really friendly staff. Great service"

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "Very friendly service!"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Pros: "Short-hop flight, fit for purpose."

Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Cons: "old plane, tight and uncomfortable"

Pros: "Great crew service. Among the best ever."

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"

Pros: "Price"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"

Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Pros: "captain was great."

Cons: "I slept didn't have snack offered and no entertainment"

"American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home."

Cons: "Book seats together for parties traveling together."

Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"

Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"

Pros: "waited for us. We were late from Yuma"

Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."

Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."

Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."

Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."

Pros: "Nice stewards"
Cons: "Gate agents crabbie"

Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"

Cons: "Inflight Wifi was spotty"

Pros: "plaту"
Cons: "boarding time, delayed for 3 hours"

Cons: "Cabin temperature"

Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."

Pros: "None"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."

Pros: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Cons: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."

Pros: "Crew was nice and professional."
Cons: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."

Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."

Pros: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Cons: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."

Pros: "Flight crew was pleasant and efficient. Everything was on time."
Cons: "Cramped seats with zero leg room."

Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."

Pros: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Cons: "Nothing"

Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."

Pros: "All went well"

Pros: "I like how quick and efficient the boarding and check in process was."
Cons: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."

Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."

Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."

Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."

Pros: "Nothing"
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."

Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."

Pros: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Cons: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"

Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"

Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."

Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."

Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."

Pros: "All connections-smooth"

Cons: "Only airline we flew that didn’t have pre boarding for families with small children."

Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."

Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."

Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"

Pros: "We moved due to job change and American would not work with us to Change a reservation."

Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."

Pros: "On schedule and met all my expectations."
Cons: "No complaints."

Cons: "No complaints."

Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."

Pros: "Nothing unexpected happened"
Cons: "Nothing"

Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"

Cons: "Terminal at LAX requires a bus."

Pros: "Arrived 25 min EARLY for a change!"

Cons: "Good food. Best airline I’ve traveled besides Southwest. First international flight and the crew was so nice and professional!"

Pros: "The flight itself was fine and the crew was excellent. The boarding process was efficient."
Cons: "My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice."

Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."

Pros: "Flight was mercifully short."
Cons: "Air Canada canceled other short haul flights and jammed the overflow passengers onto our flight which resulted in our flight being late and overcrowded. Passengers that came from the canceled flight complained that this wasn't the first time Air Canada had done this."

Pros: "Every thing"
Cons: "Everything was amazing"

Pros: "Everything went well, the crew was great."

Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."

Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"

Pros: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Cons: "No complimentary snack on a five-hour flight. Food was available for fee. Entertainment movie/TV programming was limited (not live television)."

Pros: "Really liked I have space for my legs."

Pros: "0"
Cons: "Because of the delayed flight out of Lisbon I missed this flight and was rerouted to Vancouver. I had to go through customs and re enter the airport going through security to board the Vancouver fligh. Slept in a hotel for four hours, paid for by Air Canada, went back to the airport through security again and flew to Portland."

Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."

Cons: "I did not make this flight. Instead was re-routed and spent 12 hours overnight in the Vancouver airport before getting to fly to Portland, without my luggage that was left behind in Toronto."

Cons: "There was one announcement about preboarding and none after that -- only one announcement about delay of 20 minutes but we were more than an Hour late boarding. That was 1st impression. Then, when we got on the plane, it was very old so made me worry about safety."

Pros: "Good legroom and entertainment options, on time. Enjoyable overall."
Cons: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."

Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"

Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."

Cons: "Everything Luggage no come on time This is the worst company"

Cons: "Customs detained my girlfriend and I for an hour causing us to supposedly miss our flight. We spoke to a Air Canada Rep and they told us our flight had left and they couldn't hold it for us. That is fine but they said they would not provide us with a hotel for missing this. Ok that is there policy but we ran to the terminal E95, for our Flight to Portland which had actually had not left and they were actually holding it for another person. So Air Canada lied about our flight leaving and that there was not another one till the next day. Overall I will never go to this airport nor will I use Air Canada ever again."

Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"

Cons: "The flight attendants were jerks. Why can't I listen to my headphones before takeoff? Because of the safety speech? Are deaf people not allowed to fly? I was asked to take my headphones off during the safety speech, which I did. I put them back on after the speech and was yelled at. The lady in front of me had a dog. The lady across from me was talking on her cell phone. And the kids behind me were playing games on their iPad with no headphones and the sound on. No one said anything to them. Screw this airline."

Cons: "AIr Canada lost my luggage and the return flight was late"

Cons: "Flight was delayed"

Pros: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."

Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."

Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"

Pros: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."

Cons: "Not on time. I missed my connecting flight"

Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."

Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."

Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"

Pros: "It got me home."
Cons: "One of the attendants yelled at anyone who needed to use the bathroom whenever the seatbelt sign was on. Understandable when the plane was actually experiencing turbulence but most of the time it was a smooth flight. Know there are regulations concerning this but I feel she could have been a bit nicer in her tone. Thankfully there was an empty seat just outside the toilet so that I could sit but anyone who arrived after me was told to return to their seat. When nature calls, sometimes it's impossible to walk very far."

Pros: "I was last on the plane. The crew was welcoming."
Cons: "Not very clean bathroom. Not unusual for airplanes."

Cons: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."

Pros: "Price and crew were good. comfortable enough."
Cons: "No decent place to eat in the airport and no food options on the flight.Also it was an hour delayed."

Pros: "Nothing in particular. We got here safely. That's good."
Cons: "1 bathroom for long flight. Ridiculous. Very tight and uncomfortable seats. No pillows, blankets, food and drink service only 1 time in long flight and all food is purchased. Basically, an exercise in human torture for 5+ hours. Should not be permissible to treat people this way."

Pros: "I'm glad Air Canada took appropriate precautions to ensure our safety, however..."
Cons: "On the flight from Portland to Vancouver, someone was allowed to board the plane and then leave, with no explanation, no accompaniment, and no way of contacting him. Consequently, our flight was delayed 3 hours while police and bomb squads checked the plane and all the baggage. Why was this person allowed to disembark in the first place? This occurred during boarding, so there should have been attendants there to stop him or at least ask him where he was going. And once he did disembark, why was no one able to track where he went? Seems like an odd security breach and, ultimately, a huge inconvenience for the passengers who remained on the plane."

Pros: "- On-time departure, attentive staff and good selection of entertainment to pass 5 hours of travel time - Love the pre-boarding for families with kids - Good overheard space for carry-on bags - flight was not way overbooked and no one had to scramble for space"
Cons: "- Narrow leg room - relaxing in the economy class was challenging (but not surprising experience)"

Pros: "Wow these guys balance MANY flight changes and seat changes with professional and humor that all the passengers appreciated"

Pros: "Air Canada worked hard to get people where they needed to be but security was somewhat difficult although understandable"

Pros: "The crew was nice and friendly"
Cons: "The seats are too tight"

Cons: "The final leg of our travel boarded over 2 hours late. No compensation given for that. Two planes were declared not fly worthy-low confidence. While not Air Canada's responsibility, Toronto's Pearson Airport was awful. We went through many airports on our travels and this stood out as the worst. Constant security checks that seemed unnecessary. Poor line management. Not enough security/immigration kiosks. Very expensive food. During our 2+hour delay for boarding, we observed constant gate changes for other flights. Flight organization seems poor."

Pros: "The crew was polite and friendly."
Cons: "The food was not good"

Pros: "That this flight had entertain system that was on broad. Did not have to down load or use your horrible app."
Cons: "You should provide food or snacks for flights over 2hours with no charge. We were only offered a drink. Some people do not carry credit cards to purchase items."

Cons: "The pressurization of the cabin was very uncomfortable for me. I fly a lot and only notice this like one in 30 flights. I was very swollen after and felt the pressure during the flight."

Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"

Cons: "No viewing screens and fewer selections of movies from air canada app compared with selection from vancouver to tokyo. I don't know why our return trip was so different."

Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."

Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."

Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."