Pros: "Cheap flight"
Cons: "Cabin crew announced they will be dimming light for landing but that was not the case at all. They kept on turning the lights to a different color which was uncomfortable for the eyes. Pilot did a really great job on letting us know if there is any turbulence and when to expect during the flight. Flight attendants had no social skills, they acted like robots only there to serve for people who ordered. They should really change the way they perform because they are catering to the whole customers on the flight as opposed to only those who ordered their meals."
Pros: "Seat was comfortable, crew was attentive, entertainment was sufficient."
Cons: "I was not even offered a beverage. On a 10 hour flight, one should at least be given a beverage or snack."
Pros: "Everything was efficient and punctual. Crew were friendly."
Cons: "Like all Norwegian flights, no free water or drinks or snack on the flight. No pillow provided. In short, there is no free service of any kind."
Pros: "Business class on Norwegian is affordable priced."
Cons: "The crew could’ve been nicer and I only had one choice of Lamb for dinner, and this was business class."
Cons: "In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease."
Cons: "Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel."
Pros: "Comfort of the dreamliner and feeling safe to fly."
Cons: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."
Cons: "Lack of clarity about baggage charges. I had to pay 93$ to check my single bag. It was not well explained that paying for the bag online was going to be cheaper. Felt like a scam."
Cons: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Pros: "No trolleys. Difficult if you have to carry a lot of luggage from an international flight to a car rental"