Horrific check in employees. If I could rate it zero stars I would. I give them one triangle:
Cons: "boarding, we were told the flight was overbooked and we would have to wait for another flight"
Pros: "Nice people"
Cons: "Easy place to get around and nice people"
Pros: "No bueno"
Cons: "La comida"
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "La experiencia en general fue buena"
Cons: "El sistema de facturación. Me dijo la aerolínea que Kayak pago con moneda rusa, entonces no podrían entregar un comprobante fiscal (CFDI)"
Pros: "I was very comfortable."
Cons: "Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions."
Pros: "Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico Instead of Interjet or volaris"
Cons: "Great flight and airline"
Pros: "Excellent selection of movies and the dinner was very good."
Cons: "Breakfast eggs and mashed potatoes were wet and too watery."
Pros: "Crew was amazing. Seats were comfortable."
Cons: "All es excellent."
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Pros: "The crew was great"
Cons: "The snacks and the arrival of the baggage"
Pros: "The seats were comfortable. We were right on time."
Cons: "old people assistances not enough chairs even so guide people to the plain"
Pros: "The food given during the flight was appreciated and the flight crew were nice and attentive."
Cons: "Our baggage was misplaced but we were told it was lost. Then they found one bag and said the other bag didn’t make it on the flight. We waited for 2 hours for the one bag that they said wasn’t lost to be brought out to baggage claims office and then we realized that the bag that was reported lost was actually the bag that they found. I went to update the list baggage report and the lady took one glance in the system and found the additional bag that we were told never made it on the flight in the baggage claim office after all although another baggage claim representative said it was missing 2 hours prior."
Pros: "They serve some food"
Cons: "Charge for bags Left late"
Cons: "No enough room. No snacks."
Cons: "that my ticket was managed by Just Fly when the Kayakpage said that the ticket is Aeromexico's. I will not use Just Fly anymore and Kayak risks me going directly to Aeromexico or other airlines if they are not transparent with the vendor."
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Cons: "Flew from Mexico City to Chicago, the fight itself was fine, the problem was that my luggage was emptied! Everything I had was taken out of my luggage, this had to happen during check in the Mexico airport. I have tried contacting Aeromexico by phone multiple times and no one has been able to help, I finally spoke with a representative who advised to email email@example.com and to wait 72 hrs, have done this twice with no response. This is going on two weeks now and have not been able to resolve my issue!"
Pros: "They kept close to schedule."
Cons: "The division of lines with the passeengers."
Pros: "Appreciated the unrequested upgrade especially after sonmany years and miles travelled with AeroMexico, Delta and its Sky Team partners"
Cons: "Mexico City airport logisitcs off prior Aeromexico flight from Leon (BJX) and then again logistics onto the plane"
Cons: "Everything was great"
Pros: "Keep some muslim food"
Cons: "Must know that muslim people never eat any kind of pork meat. I was really hungray during the flight"
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "A staff on the check-in counter requested me to show eTA of Canada. I tried to log in my e-mail account that received the eTA before. But IP address was Peru. So the e-mail service provider didn't allow me to log in. I suffered from proving that I received eTA. I had to spend much time on collecting and showing all the itineraries related to Vancouver. So I could never visit the VIP Lounge for Business Class passengers because of insufficient time.I had to go to the gate directly to avoid my flight. It was very hard time."
Cons: "Very, very displeased with the care I received from this airline and their lack of communication about the boarding process. Both the gate staff for my flight, the gate staff for other flights, and the staff behind the check-in counters were unhelpful, uncompassionate and seemed to have no sense of "customer care." I ended up missing my flight because of their disorganization, their lack of communication and professionalism, and then, was not helped in the least. I echo another reviewer when I say, "worst experience flying ever.""
Pros: "I enjoyed the hot dinner with red wine."
Pros: "Aeromexico treats everyone like there in first class"
Cons: "They screwed me on my baggage, they are the slowest, most untrained people I’ve dealt with. Worst check in experience. No matter where you fly, no matter what day you will be delayed. Canceled flights, re-routes .. you name it. Poor customer service to top it off."
Cons: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."
Pros: "The flight was smooth and on time. The basic coach seat was roomy. Good selection of in flight movies and TV shows."
Cons: "The cabin needed a thorough cleaning."
Cons: "The service from the air hostess"
Pros: "Cleanliness of plane as well as entertainment options. Staff was courteous and attentive to passenger needs."
Cons: "Boarding process at Mexico City airport was frustrating. Three seperate flights boarding in the same 15 minute window at the same gate created chaos. This was after a last minute gate change from one end of the terminal to the other with no announcement."
Cons: "The flight was delayed 10 hours, we finally boarded as I was going to put my luggage on he over bin a passenger tells me I couldn’t use the space because she was saving it for her sisters who were not on the plane yet the flight attendant was next to me and allowed this to happen. There were also some very obnoxious passengers and again the flight attendant did nothing to control the situation. By far worst flight and service!"
Pros: "They serve free food, and their se vice was really good."
Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."
Cons: "my luggage had items stolen from it and i have not gotten any response from the airline regarding my missing items! im outraged"
Pros: "Checking in was fast and easy"
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly."
Cons: "Both flights were delayed, neither due to weather. It made transferring to our next flights feel like absolute chaos, where even the people were scrambling. The plane for the longer flight (SFO - CUN) was a visibly older plan and the seats felt like sitting on concrete. Also, it didn't notify me while booking that the seats in front of the exit row didn't recline (or I missed it somehow), and the seats didn't just not recline - they actually leaned forward a bit! The seats themselves were VERY tightly packed - likely the tightest I've ever been in."
Cons: "they were terrible...our flight was delayed - for 7 hours at Mexico City airport! They lied to us constantly and were rude and unreliable..."
Cons: "Wasn't allowed to bring oversized wooden bowl from Mexico City to LAX as carry-on and was forced to wrap it and check it in (extra $20), but was permitted to take it as carry-on on AeroMexico flight from Guatemala City to Mexico City. So there was definitely bad communication and inconsistency. Otherwise, OK flight."
Cons: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.
Unable to use my device wish they’d have tv access instead I’m not computer savvy
It was delayed. Being on time definitely would have been better
The lady on the check in counter charged me 118$ for 5 extra kilos, she was trying to come up with anything to make things difficult and annoying for me, the vaccination card, the extra charge then finally my debit card! She was not helpful by any means
I tried to change the food preference on the web site but it didn't save it, getting through to them on the phone is impossible these days so I wasn't able to save the food preferences.
Pros: "Crew was awesome, friendly, tentative, and welcoming."
Cons: "Screaming kid in the background, wouldn't stop the entire flight."
Cons: "No food or beverage service while in COVID mood. Pilates and flight crews were inconsistent with using masks. However overhead announcements by AA constantly stated that face mask were required and that the could prevent you from traveling with AA."
Pros: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Cons: "If the flight would have taken off on time."
Pros: "We eventually made it to our destination, with our luggage!"
Cons: "Better update on delays. Seats are horribly uncomfortable especially for international flights. Food was a joke, dinner was mediocre and breakfast was a cold snack, you can do better. Please consult with airlines that rank in the top ten about how to do things. You already make a huge profit, stop squeezing your customers for more. Maybe you won’t be ranked amongst the worst airlines in the world anymore. Second bad international experience with AA. Never again."
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "One flight attend was especially careful of not hitting elbows with cart coming down the aisle."
Cons: "More food options! And, as always, more room in seat."
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Pros: "Good food. Friendly crew. On time, etc."
Cons: "Recycling/reduce waste. Gluten-free choices."
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "Excellent beverage service and opportunity to purchase food"
Cons: "How to connect to AA in flight entertainment. Always takes forever to connect"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "We left more than two hours late because of a mechanical issue with the plane that wasn’t caught until all passengers had boarded the plane. We were forced to deboard the plane after an hour of waiting."
Cons: "the 767-300 is ridiculously outdated, too small, very little legroom, no chargers, no personal screens, and cold. Non functioning headset jacks. Was very disappointed for the price I paid."
Cons: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Never flying again with this company"
Cons: "Nonoption for wireless headphones to connect via Bluetooth."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Pros: "Even thought we flew through a lot of turbulence and were kept buckled in for most of the flight, the plane was steady."
Cons: "I fly this route frequently. This was a smooth flight from start to finish. Good communication from pilot and attendants."
Pros: "New plane. Excellent service. Absolutely a delightful experience."
Pros: "Much more room in seats than expected"
Cons: "The 24hr layover in Miami"
Pros: "New airbus at least"
Cons: "Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after."
Cons: "The boarding process."
Pros: "On time. Nice plane."
Pros: "Food was good. Price was decent"
Cons: "No wifi. Headphones didn't work. Hardly any leg room at all."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "AA customer service was great because we had missed our connection from Rome to Chicago. They got me and my daughters on the next available flight back to LAX with preferred seating that we had already paid for. They proactively checked my carry-on and the flight had all the individual entertainment amenities we were hoping for. The crew was friendly and attentive."
Cons: "There was nothing about this flight I didn't love."
Pros: "This was a great flight! I love the brand new plane, very comfortable even in coach. Entertainment system was well-done with good selection of movies. I didn't need my own device to be entertained on the long flight."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "The flight staff had an amazing energy about them especially for 7am. They didn't do anything above or beyond but they extremely pleasant, energetic, and courteous. The pilots also pulled off the one of the smoothest landings ever."
Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Pros: "Staff was honest. Pilot and ground representative kept us updated."
Cons: "Delay while we waited for a crew from Denver and nobody cleaned the plane while they waited. Instead the crew arrives quite late to find a dirty plane. While the plane was being cleaned our Co-pilot was reassigned. We waited on the plane while they scouted up a different co-pilot. This caused another delay. Staff did the best they could but the organizational incompetence was not lost on the passengers."
Cons: "I dislike how early the entertainment system shuts off"
Pros: "Flight delayed which allowed us to make connection after long runway and customs delays. Crew friendly and helpful. Prompt cabin service. Baggage brought quickly in SAT. Clean plane. Power source."
Cons: "Local pickup at SAT is now devoted to taxi. Airport police rude. Most people picked up at 11PM and hard for cars to get to curb or see passenger due to taxi line. Both terminals terrible after several experiences in last couple months. SAT worst pickup experience that I see national and international travel. Obvious that cabs and air port police are the worst congestion problem I experience."
Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"