Left on time, arrived on time, despite weather, excellent service and food
Crew was excellent, great customer service, checked luggage took 1 hour and a half to come out at the baggage claim, the only negative thing about the flight.
Horrible experience airline crew was unprofessional. Flight was delayed. Suit cases did not arrive. Never flying iberia again
People point to America as the model of late stage capitalism. My friends, airlines in america at least give you WiFi, and they haven’t quite smashed people into cardboard tv dinner trays yet. Iberia has mastered the tv dinner seat and WiFi is 20 euros. Be serious yall.
Boarding was odd. Gates switched and had to take a bus to the plane. Luggage got lost. Still waiting on one bag. Flight itself was very nice!
I described my experience in the previous window. I didn't realize that there would be another opportunity for this flight. Please look at my response in the previous window.
The app on phone and the online check in is not good, it would not give me the option of Spain or Madrid City in the drop down menu and I couldn't move forward with online check in.
The flight delay in Dallas created a domino effect that impacted all of the connecting flights. It also increased the number of connections. I missed my flight from Casablanca to Marrakech because of the tight turnaround when landing in Casablanca. . CMN airport was understaffed. Only one person could help while other employees were just watching him. It was an extremely frustrating situation. People were crying and slamming their palms on the counter when speaking to the customer service provider, Allabough (man’s name?). Allabough couldn’t change my flight in the system. simultaneously, I was on the call with America. Airlines customer service rep named Solomon that said he couldn’t change it either. So, I took a ONYA voyages train to from Casablanca to Marrakech to get there on Friday June 26. This was unpredictable trip.
Boarding was not well coordinated. I asked twice at the Level check-in area about the MIA flight. At no point did they say the check-in would be at another counter. Fortunately, another passenger was equally confused and got the REAL story from the airport’s info center. Further, my minor child was tagged “SSSS” on their boarding pass. Level should have notified TSA about him being a minor. Instead, the entire family went through the SSSS process, not just our son. When his name was called out at the gate, it was announced in Spanish. No English announcement was made. The food on board was bearable. The crew was adequate, despite not being Level/Iberia crew (Level contracted out our flight to “World2Fly Airlines” - a company I have never heard of!). The onboard entertainment was very limited. They did not even offer a flight tracker option. Nor were music selections offered. Like TAP and Aer Lingus, I will think twice before booking Level ever again.
The flight was delayed twice. When the crew explained about the debris causing flat tires, I was glad they took the time to change all four.
