Pros: "Plane seemed to be brand new"
Cons: "The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat."
Pros: "The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL."
Pros: "All good"
Cons: "Visa delays in the airport , should be appliend online and take it before leaving"
Pros: "Comfortable seats. On time departure Good service Friendly crew"
Pros: "The food"
Cons: "Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language"
Cons: "we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever."
Pros: "The flight was on time good food good staff"
Cons: "I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS"
Pros: "The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience."
Cons: "To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement."
Pros: "The service was impeccable and I was treated like the Queen that I am."
Cons: "Everything was excellent."
Pros: "Big brain lot of space"
Cons: "Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible"
Pros: "That I was moved to emergency exit"
Cons: "That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own."
Pros: "I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home"
Cons: "I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever."
Pros: "Azerbaijan Airlines was the best. It was comfortable and the staff amazing."
Pros: "Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best."
Pros: "Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink."
Cons: "Never seen Flight attendants so lazy in my flying experience."
Pros: "I slept the entire way back"
Pros: "New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc."
Pros: "New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc."
Pros: "There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you"
Pros: "Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle."
Pros: "The flight back was relatively smooth."
Cons: "The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment."
Cons: "No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you"
Pros: "Not much"
Cons: "$30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!"
Pros: "Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger."
Cons: "No personal entertainment."
Pros: "정확한 출발시간. 저렴한 가격."
Cons: "보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨."
Pros: "every thing was good"
Pros: "Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted."
Pros: "All but the movie section"
Cons: "Movie selection."
Cons: "Azerbaijinian Airlines did not transfer my luggage along with the luggage of at least 12 other people on board to the connecting flight from Baku to Tbilisi. Both checkin bags with the majority of my belongings and necessities never arrived. After waiting in the Tbilisi airport, the staff notified us the airline did not fit every checkin bag on the connecting flight, and we would have to return the following night to pick up our belongings. There was no apology or discount on our ticket price for the huge inconvenience. It seemed as though the airline was notorious for doing this."
Pros: "JFK to tel Aviv, no delays whatsoever, beautiful planes, great kosher meal. All in all a great experience (if a bit out of the way to stop in Baku)"
Pros: "New plane. Unlike many other planes, seats in last row of a middle cabin were fine with space to recline. Good kosher meals. Served hot when appropriate. 787 is a very nice plane. Baku airport is beautiful and relatively small."
Cons: "Baku airport security is crazy. In order to change planes, we had our carry-ons xrayed twice. Passports checked multiple times just changing planes. Without ever going out of the secured areas."
Pros: "Friendliness, diversity, cleanliness, interesting food, free drinks, smooth flight over all"
Cons: "Almost Nothing to watch on offered programs - old and seen movie list"
Pros: "Everything was awesome. My kosher meal was poor but otherwise everything was great"
Pros: "The price"
Cons: "Entertainment is limited to Russian and 'national' movies/films!! Food is less than satisfying."
Pros: "The plane was brand new, great service, little extras in the flight like a cart with magazines to choose from and an Azerbaijani brand name hand lotion in your flight pouch. Excellent flight on the long haul (the short haul fell short)."
Cons: "Can expand movie selection and add newer movies."
Cons: "Service in general"
Pros: "Beautiful new craft."
Cons: "Website is dire and does not permit online check-in although it advertises that it does. I could not retrieve my reservation even to check flight status despite providing the airline-generated PNR and the US 800 number is malfunctioning thus engendering a very stressful pre-flfight experience. The real problem had to do with two extremely intoxicated and unruly passengers who shouted, threatened and finally came to blows and bloodshed over the course of more than four hours. The crew members were wholly unprepared to deal with such a crisis and failed to restrain these men even when the situation escalated to the point where i and other passengers felt we were in a possible endangerment situation. While I would not have advocated for an unscheduled landing, I certainly feel these passengers could have been isolated and cuffed so as not to menace the best of us. It was a potentially terrifying situation in which the flight attendants utterly failed in their duty."
Pros: "I was happy that I found the ticket that I could pay for round trip and the service was very nice"
Pros: "Flight was canceled, after 12 hours I received rescheduled ticket."
Cons: "Connection in Baku is challenging with sloooooooow passport control, only one attendant for a whole flight plus other flights coming in."
Pros: "Like the easy one stop connection to a remote destination."
Cons: "Didn't like that I could not do online check-in from NYC. Couldn't pick my seat and was given middle seat. Food was plastic and unedible."
WiFi in the airport!!!!!!!
WiFi in the airport!!!!!!!!!!!
We booked business and they offered nothing during the 1 hour flight
Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
Pros: "Boarding seemed like a long time"
Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."
Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."
Pros: "Ok flight, but not happy how customers are being treated in flight."
Cons: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."
Pros: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
Cons: "Left about an hour late and took a VERY long time to get luggage after arrival."
Pros: "Food was good"
Cons: "Very hot."
Pros: "Safe flight clean airplane"
Cons: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
Pros: "Friendly crew."
Cons: "Planes old, and even business class seats are not very comfortable."
Pros: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("
Cons: "Flight was shaky. Did not feel safe."
Pros: "The crew was amazing and super polite!!!"
Cons: "The smell on the plane from some passengers ..."
Pros: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
Cons: "Lots of noise at the plane."
Pros: "Caring about passengers"
Pros: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
Cons: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."
Pros: "Food Service Flight in general"
Cons: "Huge and slow boarding line"
Pros: "Find the best prices on Tashkent flights."
Pros: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."
Pros: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
Cons: "Due to extra security it took longer to get into boarding area."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."
Management Staff Services
We booked the flight from Kayak, through flighthub The flights were cancelled by EgyptAir. We have been calling both parties back and forth to get our refund and nothing is happening.
Rude staff, entertainment screen not working, food is horrible. The only good thing was check in process
As usual, Egyptair was late in departing, so I was late in arriving in Cairo for the connecting flight. It was a short one hour flight, but being 15 minutes late is not good.
Pros: "The crew were nice"
Cons: "The only thing the luggage’s takes too much time 🙁☹️"
Cons: "Business class"
Cons: "They won’t allow me to fly"
Pros: "Crew was super friendly and helpful!!"
Cons: "I didn’t really like the available movies"
Pros: "Being direct flight"
Cons: "Food, seats"
Pros: "They had movies to watch"
Cons: "Boarding on time, departing on time and advising passengers of the delay. We sat on the tarmac for 50 minutes without any communication. In addition, we waited an addition 45 minutes for our luggage. Thus, requiring us to change our plans. Well not be traveling Egypt Air again."
Pros: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."
Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Pros: "The overall experience was good"
Cons: "The lounges in egypt airport could be better"
Pros: "Service was great"
Pros: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Cons: "Food choices. Only two options for lunch unless pre-ordered"
Pros: "The plane was overbooked"
Cons: "I don’t think with airline like you could do something."
Pros: "Plane in good condition"
Cons: "Seats are tight"
Pros: "Enough room to sit comfortably in."
Cons: "Bathrooms were so dirty by the end of the trip. The toothpaste they gave us was so dried out, you couldn’t even break the seal on it. The ear plugs they gave out were useless. The entertainment had no movies or TV shows I liked. There was a guy next to me who overflowed his seat over into mine."
Pros: "Good crew"
Cons: "Entertainment Luggage claim Food"
Cons: "Transit to jeddah in Cairo is a nightmare. Even if business flight"
Cons: "The seat reclined flat for comfort."
Pros: "On time friendly service and simple but tasty cookies and drinks during my the short flight"
Cons: "If we’re ndows we’re cleaner to enjoy the views"
Pros: "Quick check in"
Cons: "Chairs legs do not extend enough"
Pros: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Cons: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Cons: "Cabin Crew are not helpful, less smiling when serving. Captain did not give information during flight."
Pros: "Direct flight, no other flights can do that."
Cons: "Air condition in airplane and Cairo airport was no good"
Pros: "Flight was on time and I appreciate that."
Pros: "This flight was on time and I appreciate when Egypt Air flights are on time."
Pros: "Not much."
Cons: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."
Cons: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Pros: "The timing is perfect"
Cons: "Maybe in the near future the airline should provided for chops and drinks that have less super on the plane.great service and kudos to the pilot and the crews"
Cons: "Chair wasnt confortable atall"
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "Ordinary flight"
Cons: "Late Small aircrart Very narrow Uncomfortable"
Cons: "Thanks it's been a good experience"
Cons: "Lots of security checks with no solid standards"
Cons: "Some of the seats are situated so that you really can't see the movie. The screen closest was right above my head and the next one was too far to really see especially with the glare"
Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."
Pros: "The crew were so helpful and friendly. Comfortable seats and nice plane."
Cons: "The flight was too short to enjoy their food or entertainment. Coffee was good."
Pros: "flights were delayed both ways"
Pros: "Plenty of space, arrived 40 minutes sooner than expected"
Cons: "The flight attendants were a little rude. She skipped me quite a few times."
Pros: "Close to on-time departures"
Cons: "The pilots smoked all during the flights and their polluted air was pumped into the main cabin. Then the flight attendants denied that they were smoking, saying that it was forbidden so it couldn't be happening! But I've had this experience on Tunis Air, too. Cabins reeking of cigarette smoke."
Cons: "flight was delayed 1 hour no explaination."
Pros: "Food was good"
Cons: "Crew - Very poor customer service"
Cons: "the flight was delayed for more than an hour"
Food options are limited and quality and quantity poor and inadequate
Clean neat and excellent service
Pros: "New plane well maintained."
Cons: "Very poor food quality, boarding member are a bit slow."
Cons: "Need improvements"
Pros: "Crew and seats"
Cons: "Sound system,, entertainment system should not be turned off 25min before landing"
Pros: "The crew was good. Loved the mango juice and veg food."
Cons: "The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more."
Pros: "Super easy check in. Good air hosting staff."
Cons: "Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers."
Pros: "Nice crew, seat reclined a lot, great food"
Cons: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Pros: "Crew and hospitality"
Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Pros: "Boarding in this time was quick, flight was delayed by almost 45 minutes but pilot made time and we were only 10 to 15 minutes late landing into Singapore. The only redeeming quality was the nice gentleman next to me who was helpful."
Cons: "Food was quite mediocre to be honest."
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"
Pros: "Seat was good."
Cons: "We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing."
Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Pros: "Timing was maintained"
Pros: "inflight service, F&B, new planes, checkin, connections"
Cons: "no jet away at deplane. Stairs are clumsy"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Cons: "Unorganized lines for check in at JFK airport. Wheelchair was not provided, though it was requested before a month. Customer service rep didn’t try to call for a wheelchair."
Pros: "Boarding and crew were nice"
Pros: "The crew were outstanding."
Cons: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."
Pros: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Cons: "Service could have been better. More movie optiond"
Pros: "correct temprature flight crew was good food was good"
Pros: "timeliness, in-flight entertainment, food"
Cons: "Flight was delayed for around an hour, without any prior notice."
Pros: "I didn't like anything about Etihad airlines and will never fly again."
Cons: "Poor food, poor customer services."
Pros: "Meals are served promptly and on a regular basis. Selection of entertainment is good but needs updating."
Cons: "Boarding was a chaos at the Abu Dhabi airport, they were just calling out for the Business Class and passengers who are disabled and those who are travelling with children to board first when everybody came to line up. Nobody from the ground staff even asked them to give way for those who are boarding first or announced what zone are they boarding next. Also, i used the mobile app to check in, i am definitely sure i chose an isle seat (you can see it on the seat map during online check in) but i was surprised to see that i got a window seat."
Cons: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."
Pros: "Checking in to boarding was smooth and quick. The flight was on time and the crew was superb, cheerful, and some of the best."
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Pros: "Nothing special"
Cons: "The flight crew was rude."
Pros: "I had the opportunity of flying The Apartment from Abu Dhabi to JFK. It was one of the most incredible first class cabin experiences ever. The experience starts when boarding the aircraft and you are personally escorted to your seat and introduced to the several features around you. The space is ample and the cabin has some privacy doors making it feel very exclusive. There is a large couch across the seat which later is converted into a bed. I was offered pijamas and a small closet to hang my clothes right before take off. Once on the air our personal chef introduced himself and explained the different dishes from the menu. I was able to try the steak and the lamb biryani; both were superb. The IES provided a decent selection of western and some middle eastern films as well as a few live news channels. After I woke up our flight attendant explained the on board shower which is also a distinctive feature allowing to feel refreshed before landing. I had another meal before landing which included an appetizer, and entree and a dessert made with roses. The crew was nothing but fantastic and I would love to fly with them again."
Cons: "I was not told what airline lounge I should use at JFK, but the only regret I had was not being able to take a longer flight..."
Cons: "they didn't provide wine service"
Pros: "It was such a long flight with almost 15 hours of travel. So, I was bit worried. But the flight crew was all set to make us comfortable. Their patience, attention to all requirements and efficiency really impressed me."
Cons: "Crew is rude. Instead of my religious meal they only have veg and they do not care that i had no food for 13 hours. Flight landing was horrible. Definitely not expecting this kind of experience with Etihad and will avoid next time."
Cons: "Veg meals ran out very fast, not enough options for all the passengers."
Cons: "Faulty Seats. Had to change seats thrice. luckily, the flight was not that full. Seats were not reclining at all."
Cons: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Pros: "Overall great experience."
Cons: "Food was not so good."
Pros: "Food, entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"
Cons: "No dedicated bus or transport for first or business passengers!"
Pros: "CREW SERVICE TIMELY NATURE OF FLIGHTS"
Cons: "THE LEG SPACE 1 OF THE MEALS"
Cons: "Flight attendant could have cared less about being there. lol"
Pros: "granted food voucher"
Cons: "movie selection poor. 3 hour delay"
Cons: "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."
Pros: "Everything except food. But a little more wide seats will be appreciated."
Cons: "Boarding was worst.. Kids and old people need to be boarded first. There is no courtesy for passengers."
Cons: "Not comfatable very basic food"
Pros: "Great crew! Nice new plane"
Cons: "Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!"
Cons: "It eas perfect"
Pros: "The security and fast boarding"
Cons: "The meal"
Pros: "Crew was friendly, efficient and handle a problem business passenger with a smile and good nature diffusing and placating the passenger even thou the passenger was at fault."
Cons: "Business seats should really recline all the way."
Pros: "Going home"
Cons: "1. The plain was late 2. The sits are horrible, and the airplane is very old. 3. The earphones didn’t work 4. I received a set on the wing not as I requested 5. The entertainment screens are very incomplete and uncomfortable"
Pros: "Good quick service from the flight crew."
Cons: "No airline food is really good but this one seemed really unsubstantial."
Pros: "Flights were on time."
Cons: "Couldn't access the website to add luggage. Couldn't choose seat on check-in - even though I strongly prefer aisle (and my frequent flyer preferences show this) I was assigned a window seat on the way back and couldn't change it. Seats are very cramped. When the person in front of me reclined I coul"
Cons: "Neither you nor pric line mentioned the fact that the return round of a round trip ticket did not include luggage disgusting."
Pros: "service good , food good flight smooth"
Cons: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
Pros: "the hours of the flight"
Cons: "that on the way back i couldnt choose the seat"
Pros: "They let people with kids board first"
Cons: "Had the worst seats on the plane. we were in the back row next to the bathroom and by the flight attendants. The flush of the bathroom was so loud that it kept waking my kids and I up...also the flight attendants constant scurrying around our seats made it impossible to sleep. Not looking forward to the flight back"
Cons: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
Cons: "I ordered and paid for one backage to send and I was asked to pay becuse was not updated"
Cons: "Kosher food is very meager."
Pros: "The crew was really nice"
Cons: "It's the 2nd time my luggage has been delayed/lost, and I really needed it for the next day since it had my work clothes/hospital info/stethoscope in it. The person at the lost and found counter was really great and helpful, I'm just upset since I only have travel clothes on now and can't show up to the hospital those"
Pros: "direct flight"
Cons: "no entertainment in long flight small leg room kids in especial seats disabled the option of moving the seat in front row food - taistless"
Cons: "Spent most of the flight watching a good film but the system was shut in the final scene So annoying!!!"
Pros: "The crew were fine, Katia is EXCELENT."
Cons: "The poor chief stewardess was arguing for 1/2 an hour (!) or more with someone who sat in an empty seat next to emergency door. I understand that she has to do this - give her a break!! Big deal! You are SO small minded - charging 3$ for snacks that cost you 40 cents at most, in order to earn you... what - an extra few hundred $'s in the flight? Isn't this rather stupid of you? p.s. Katya is a wonderful stewardess"
Pros: "on time, friendly crew"
Cons: "old plane, no GPS, tiny video screen far away, revolting food both ways"
Pros: "I liked the security, and the Crew, they were very nice and friendly."
Cons: "There is no entertainment system. Kids didn't like the kids menu. Vegan dish was Great. Seats are not comfortable."
Cons: "Lowest expectations"
Pros: "20 Years I avoided this airline due to lousy service. the team on this flight and previous one from Tel aviv to BCN were A OK"
Cons: "Not enough blankets on return flight"
Pros: "i like that I arrived safely. No delays."
Cons: "I didn't like nor appreciate how the staff interrogated me and treated me prior to boarding the flight. I understand that they have high security, but their attitudes are nasty and inhumane. So therefore I will never fly them again. Not to mention my luggage didn't make it. I had to go on without my luggage. They inspected and reinspected every single item on my carry on for like an hour in a different room. Kinda scary.! Other airlines check the bags in front of the passengers. Horrible experience and I travel a lot and had never experienced anything like that. Almost didn't feel welcome to be traveling to Israel. The flight attendants have attitudes and they yelled at me because I didn't speak or understand hebrew. Food on the plane is horrible too."
Pros: "Received water during the flight. Arrived safely at my destination."
Cons: "Upon arrival to the airport, I was pressurized by the "UP" check-in desk staff to send my carry-on to the plane's hold because "the flight is packed and we prefer that you do so". I didn't argue, but this just gives an overall bad impression and certainly does not shed positive light on the company's competence and professionalism. The flight itself was delayed because of insufficient carry-on space in the upper compartments - carry-ons had to be taken off to the hold - something that created a noticeable delay, add to that the dismay of many irked passengers and the expected complaining and hopeless pleas to the flight attendants. The plane took off 20+ minutes late. The fact that this is "low cost" is no justification at all for such a chaos."
Pros: "Crew was kind."
Cons: "My husband and I never want to fly El Al ever again because the planes are completely outdated and somehow tickets are still full price. Every time we fly El Al the entertainment doesn't work, the screens are ridiculously small, the seats are cramped and the bathrooms are a mess. Every other airline we have used that costs the same or less is a completely different, and better, experience."
Pros: "Checking in. There was a problem with the tickets we ordered but there was a man named Joshua Dadana who was compassionate, helpful and professional who worked his best along with others whose names I did not write down to catch the flight to Israel. I would highly recommend your airline."
Pros: "Well, they were on time. Shockingly."
Cons: "I don't know how El Al gets away with serving people their so-called nightly "meal". They have the audacity to tell passengers it's a "tapas" meal. Tapas has nothing to do with it. You can choose between tuna salad (tuna drowned in mayo with mostly peppers) or chicken with tahini (mostly peppers again, with two small cubes of chicken drowned in tahini). They give you this with a small salad, pita and industrial hummus which is probably the best thing about this meal. Having being burned by this meal last time - they ran out and I got a "glatt kosher" meal - I took the vegetarian option, which was roasted peppers, salad made from 80% lettuce, 20% peppers and no dressing and an inedible cookie. I am allergic to peppers. There is no entertainment to speak of, because El Al sees no reason to update its planes, and there is no personal entertainment system. You can download an app to your phone called "Dream Stream", and stream some options from El Al, but then you have no where to charge your phone, so what's the point? The seats are ridiculously close together, and if someone leans back you really can't eat. Finally, I have no idea why they do this - but El Al flights from Europe don't attach to the terminal via ramp. You get out of the plane on a staircase, in the middle of the night, in the pouring rain, and then have to take a bus to the terminal. It's not like all ramps are busy at 4AM..."
Pros: "The food was good, it arrived on time. The film was interesting. The temperature was pleasant"
Cons: "I did not like the seat It was hard to watch TV, I had to bend my neck all the time. I had pain in my neck all the flight. I wish the chair could have been less erect. It was easier to put my head on the chair in front than on the back of my chair"
Pros: "The fast of Taanis Esther started at about 4:30am in the morning. The crew was kind enough to serve breakfast earlier than usually to accommodate those who were fasting. They probably had to sacrifice an hour or two of their own sleep, but it was really appreciated by the passengers. The crew should be complemented!"
Cons: "I sat in a seat with something under the seat in front of me. I couldn't completely turn off the screen in front of me."
Cons: "The seats were incredibly uncomfortable sitting in coach sitting. El-al should replace the seats for this plane. It felt almost like sitting on a piece of wood. Also entertainment options were very poor for a 11 hour flight from Boston."
Pros: "new entertainment system was nice"
Cons: "flight was late to arrive, and late to take off, plane was full and crowded. no leg room. food was rather poor"
Pros: "They had the perfect shows on the plane, the crew was very nice and positive"
Cons: "In both flights they had a problem with times and scheduele"
Cons: "Early chekin system deliberately alocated separat sieats for me and my wife, despite I cheked in 23 hours befor take off. The cabin crew was very unfrendly. The bording prosses was slow, messy and unplesent."
Pros: "Personal is very good. Helped us very quickly to change sits to something more preferable for us."
Cons: "Chairs are not comfortable at all. Food is low quality"
Cons: "Crew at the check in were rude, would not let us return the same handheld suitcases we came with, required we check them in, one which they did let us take was required to be measured again with the "cage" at the gate. The temperature on boath flights was very high even with max airflow. We were not allowed to bring abroad bottled water which we had bought at the duty free at the airport, and the aircraft chair would not recline and was extremely crowded with almost no leg space. Will not recommend!"
Cons: "time table was created to keep it it is not working with elal"
Pros: "We paid a full price and received a service of a low cost flight. Airplane was extremely uncomfortable, food- instead of breakfast- poor sandwiches with no choice for vegan. No earphones or music. It's a shame for el al to charge so high for such a chip and uncomfortable flight and service."
Cons: "i am a guide arranging groups to Rome. I arrived 3 hours before the flight - as is required, to find an under-staffed security check . My group of 20 people , some of which were over 80 years old , had to stand 2 hours in line before they where approached. For those that collapsed there were only about 12 chairs in the entire space, for the multitudes that were coming for the flight. i will never fly El -Al to Rome with my groups again, and will not accept the claim that this is "the Ministry of Security" (as the security checkers claimed) , unless i receive an answer to assure that this is to be amended. i purchased tickets from ElAl - and they must provide better standards for and during their security issues."
Pros: "My name is irit marko 0502931085 Please call me The crew was not nice"
Cons: "You charged my suitcase that was empty.i checked on line i did not see any thi g i tried to call no answer.i explain them that the suitcase was empty .my daugter start school there and we brought a lot of thing.the staff was impatient and not nice.we flew with other airline to larnka they were nice and understand the problem.my daugter is going to school there to medical school she and our family are not going to fly with you.they charge me 60 u more then the flight.very grify"
Pros: "Crew friendly Good food Clean plane"
Cons: "Boarding slow, chaotic and late."
Cons: "The flight was delayed about 4 hours."
Cons: "Same movie in the flight to FRA and back.... Also there was no sound channel which sounded normal. all of them had some strange overlay of translation in foreign language and crew did not know how to fix it. My kids did not like the food at all although it was pasta with bolognese source that every kid likes - don't know how they messed this up. Flight was delayed by 1:15 hrs. Luggage took very long time to get out."
Pros: "It eventually ended."
Cons: "Someone on the previous flight threw up in my seat, it was never cleaned, it just soaked in. Flight crew swapped out the cover after 10 min of arguing with them but it stunk horribly. Mid way thru the flight I got up and when I lifted the seat belt I realized there was more vomit in the latch. No power adapters. Movies were super old and my screen was broken so I couldn't watch anyway. Music loop included Dolly Parton!"