Pros: "Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good."
Cons: "Greater weight allowance for carry-on luggage."
Pros: "legroom in business is good, food was ok. only one round of drinks was offered."
Cons: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."
Pros: "Nothing."
Cons: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Pros: "Seats super comfortable. Big screen entrainment."
Cons: "One more time offer drinks for a very long travel time (other 10H)."
Cons: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Cons: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Cons: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."
Pros: "Great experience overall. The food was good and great selection of movies and TV shows."
Pros: "The airplane crew was very professional. The entertainment was very good."
Cons: "Space and mobility was very limited."
Cons: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."
Pros: "The crew was good."
Cons: "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Pros: "Seats were comfortable and staff was lacki g customer service"
Cons: "I felt abandoned by crew when asking for water"
Pros: "Some of the crew were fantastic while some of the others were pretty mediocre. The plane was quite nice"
Cons: "Some of the crew were fantastic while some of the others were pretty mediocre. They didn't have agua con gas (soda water). The toilets were not kept clean and got pretty messy. Just a bit sloppy overall..."
Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Pros: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Cons: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Pros: "The time arrived at the airport was great"
Cons: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Pros: "Todo excelente, ningún problema, el abordaje, el servicio dentro del avión, el personal, todo como debe ser!"
Cons: "Ningino, no hay quejas al respecto, no hubieron retrasos, todo se realizó de acuerdo a la establecido"
Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"
Cons: "I had to call Kayak to get the confirmation code to check in online, as this was not provided by Kayak in their receipt for the eticket. Otherwise the flight was fine."
Pros: "After fixing the mistake they gave us two adjacent seats on the plane."
Cons: "I came with a friend. At first we were given 2 boarding passes, both with my name. We continued to security where they found the problem. We had to go back to the check-in counter and they reprinted boarding passes. This time names correct but both for the same seat. Only after a long while they were able to fix it. The Iberia crew barely spoke English. Overall - made mistakes, wasted a lot of our time."
the airplane was new and nice. the crew and the food was so so
Pros: "Professional security and interviewers, best in the world."
Cons: "Dated entertainment systems, few choices for films. Earlier food service is better for a late flight."
Pros: "Pleasant crew. Comfortable seats Very nice food. Premium economy definitely worth it."
Pros: "The fight itself was fine and wasn’t too bumpy"
Cons: "Chairs were tight"
Cons: "More orderly boarding. Better and more choices of movies and music"
Cons: "The Seat was not comfortable and the entertainment console poor , I guess due to an old plane. Other wise excellent"
Pros: "The most kid friendly airline you could hope for. There is no comparison between the staff in this airline and the staff on other airlines."
Cons: "They show weird and often violent movies in public screens that are not appropriate for religious audience or for small children who are sensitive to graphic violence."
Cons: "In flight entertainment system was not working. Plane was 40 minutes late leaving. Had to run to make connections. Luggage didn’t make it."
Pros: "the crew was very helpful and the new plane was great."
Cons: "There should be more movie options, as well as TV programs."
Pros: "Comfortable seats, really good food, good service, great private entertainment with lots of options"
Cons: "There was chaos at boarding with seat assignments"