Daily cleaning, installation of cabin HEPA filters on flights from San José del Cabo
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Scores according to KAYAK customer reviews
Pros: "Everything else"
Cons: "Was cold on plane"
Pros: "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
Pros: "We arrived alive."
Cons: "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
Pros: "We landed early, had a smooth flight, and the overall experience was excellent."
Cons: "I still feel as though it’s a bit of a rip off to spend $800 per person on a 4 hour plus flight and not even get a free snack... Also, the headphone sockets in both directions were woeful, and required a lot of movement to get sound clarity."
Pros: "the concept"
Cons: "the reality"
Pros: "Very good plane, comfortable and new. Food is okay but they were short with all the options (the back of the plane had no option for dinner due to lack of meals)"
Cons: "The crew were nice but lazy. Whenever someone called them through the chair system they just ignore the call. After a few time I tried to call them I just went to their area to ask things."
Pros: "The flight was so not packed. There were rows and rows of empty seats. I had a row to myself to sleep on, it was amazing."
Cons: "Food wasn't great. Especially breakfast"
Pros: "We arrived early in Toronto . Excellent Service"
Pros: "crew was very helpful polite nice and welcoming"
Cons: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Cons: "No food , not even snack for 5 hours flight?!!,"
Pros: "Friendly punctual"
Cons: "Seats are way too close! No leg room!"
Pros: "Good breakfast."
Cons: "Cabin was cool"
Cons: "when boarding they didn't have a seat assigned for me so I had to wait till everyone was in there seats ! I was not impressed"
Pros: "Excellent fight.... comfortable and easy..."
Cons: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
Pros: "The deleted meals request could not be remedied even with greater than four hours notice of THEIR mistake. No proper meals for a 15 Hour flight and no compensation."
Cons: "Get it right or make it right."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Pros: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
Cons: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
Pros: "Friendly crew, the male FA was especially helpful! It was a smooth, direct, on time flight! Captain was friendly, informative, and great pilot!"
Cons: "At check in the ground agents were slow and uncertain. The lady who was training them was not friendly. She said 300 pesos or 25 U.S., and when I told her to charge my visa in pesos, she said it was going to be charged in U.S, which comes out to more. She never gave me a receipt for the charge. When she was checking my boarding pass and passport, she didn't even look at me or acknowledge me."
Pros: "The flight was good."
Cons: "I ordered a kosher meal, but they did not have it."
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Cons: "Crew didn't come around much for most of flight, except for duty free - couldn't get water, or hot water for tea for a long time"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "Served edible food (not the best quality)"
Cons: "Uncomfortable; No source of entertainment; No functional charging ports; charges for snacks; some staff seemed rude"
Pros: "Good food and entitemint"
Cons: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
Cons: "Leg room is HORRIBLE for a man 6 feet tall"
Cons: "Left unattended in wheelchair at two stages"
Pros: "Great service by airline and entertainment was good too."
Cons: "At this time I do not have anything to add."
Pros: "We set on the runway for over 4 hours."
Cons: "The variety of new movies was somewhat limited when compared to United."
Pros: "Nice to be able to recharge mobile devices while seated."
Cons: "I made a round trip to Japan from Boston with Air Canada, flying out in mid-June and returning in the beginning of July, and I was rather disappointed to find that the choice of movies was more or less the same both ways, at least I did not see much change in new releases. I was expecting new movies to be added on my return flight from Japan since the month has changed from June to July but I did not find new movies, so I just read on my iPad. It would have also been nice if there was an option for inflight WiFi access."
Pros: "The boarding was efficient."
Cons: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
Cons: "The vegetarian meal was awful"
Cons: "I missed this flight due to my other flight being late."
Cons: "Some crew members were not always kind."
Pros: "Good service, very attentive. Breakfast needs improvement"
Cons: "The middle seat is horrible, no room to even bend over to reach my bag which was at my feet. Very uncomfortable and no room to put the elbows because the other two seats take the elbow rests . Make it a double one or something because I couldn't even fall asleep for a second plus I got a back ache throughout the"
Pros: "Service, flight, food"
Cons: "Lost my luggage, two days before it was returned."
Cons: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"
Pros: "Did like the crew but didn't like the food at all.was really bad. It was cold very cold and the screen didn't work so I couldn't see the movies."
Pros: "Entertainment options"
Cons: "Coach is miserably small and the lights were dimmed far too late"
Pros: "The Boeing airplane was either new or upgraded with plenty of in flight entertainment. In addition it was clean and fresh. The seats seemed to have more legroom than some I have flown. I could actually use my notebook on the tray stand. I was traveling on the same plane with my wife but we could only get separate seats. I decided to ask before boarding if they could put us together for such a long flight and they took my boarding pass and actually tried. The lady I checked in with was extremely gracious. She passed our info along to the head attendant on the flight who came and found us and told us she had found seats together. We had already done some seat switching with the kind people around us and managed to get together. The head attendant was happy for us."
Cons: "Long flight, when we got close to Tel Aviv, a guy attendant who wasn't on my side yelled at me from the other ailse and scolded me for not being locked in 30 minutes ahead of time and threatened to write me up. He was red faced. The head flight attendant made a call over the intercom, I jumped up and started stowing my computer and he comes by 30 seconds later and literally yelled across the plane. He must have had to clean a bathroom up that someone let loose in. I looked on the flight time register on the screen when I was locked in and we were 35 minutes out. Not quite a rule breaker was I."
Pros: "The flight was comfortable. The food was surprisingly good. Entertainment choices were varied and generous."
Cons: "My only complaint was that directions were unclear in the transfer flight. Travelers with a transfer in Canada did not have to go through the long customs line, but this was not at all clear, with signage or staff. It was a bit scary with a tight connection and a huge crowd at customs."
Pros: "787 atmospherics good - humidity, etc Decent price for this flight"
Cons: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
Pros: "The flight was one of the more uncomfortable flights I've taken across the Atlantic, and I fly multiple times per year. The flight attendents were nasty, sarcastic, and unkind. I heard them bickering between themselves throughout the flight, which was very uncomfortable to hear as a passenger. The kosher food was barely edible. The seats were small and uncomfortable. I am under 5'5" and on the small side, and I could barely fit in my seat. I will think twice before flying Air Canada again, and I will tell other people about my experience."
Pros: "Very nice crew - something I have learned to appreciate over the years."
Cons: "Chairs were small and I was uncomfortable. Food wasn't good."
Pros: "Same as stated above"
Cons: "My suitcase did not arrive with me."
Pros: "The crew"
Cons: "Seat size, movie selection, quality of the food for purchase, Crew must learn French! Announcements were incomprehensible."
Cons: "Higher Priced seating was left empty and people were not spaced properly in the cheap seats in the back despite the extra room on board at takeoff."
Cons: "The service in Newark airport"
Pros: "Crew were really friendly and very courteous."
Pros: "Entertainment system"
Cons: "Late late late"
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Pros: "Boarding and seating was smoother than in the past. No more cattle calls."
Cons: "Mechanical problems causing delays are not uncommon, but the crew did little to communicate other than apologize. A complimentary cocktail, a working entertainment system, or even a regular update on progress would have helped."
Cons: "Same as for the first flight segment"
Cons: "Food was mediocre and in very small amounts, even the I have been seated in premium economy, there still was little space in the armrests and hardly any recline"
Pros: "Food was pretty tasty."
Cons: "Flight was delayed, seats are just too close for a 10 hour flight."
Pros: "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Pros: "Very timely! Flight attendants were great!"
Cons: "Seats don’t recline much."
Cons: "It was United."
Pros: "We left on time and got in a bit early leg room was ok for me."
Cons: "It's a long flight."
Pros: "small airport, quick loading"
Pros: "Comfortable seats. Great multimedia"
Cons: "Food was good but they served same dish for dinner and breakfast"
Pros: "Buen servicio"
Cons: "No te ofrecen buenos aperitivos"
Pros: "Entertainment was simple with ample choices"
Cons: "The seating space was cramped. Seats did not decline enough. Seat itself was not comfortable. Back pains after flight. I am not looking forward to the return flight"
Pros: "Spacy seats. Great entertainment. In time."
Cons: "Food could be better."
Cons: "Hour late from Cabo and stuck overnight in Denver,do I have to say more?"
Pros: "New plane"
Cons: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
Pros: "The flight was fine, and I enjoyed my service. No turbulence, and we arrived 30 minutes sooner than expected!"
Cons: "I understands the ease of using cards when buying in flight food, but I would like it if they would be more accepting of cash and international currency, since my wallet was in my overhead bag"
Cons: "flight was overbooked, couldn't get on flight"
Pros: "There was one guy flight attendant. I don't remember his name but he was awesome. Very sweet and helpful."
Cons: "My friend's seat was changed from when she booked the flight. We had wanted to sit by each other because she is scared of flying. Well her seat ended up being double booked. Because she had the same last name as another passenger and the people who boarded us kept asking her for her passport and if that's really her name. We had to sit on the runway for about 30 minutes sweating on the plane. No bueno"
Pros: "Everything went well"
Pros: "The room was very nice. The bed was super comfy. Best of all was the staff. The breakfast staff was wonaccommodating"
Cons: "No help at all , lost bag"
Pros: "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
Cons: "The food was not very good"
Cons: "Delay Food Service Plane equipment"
Pros: "The new business seat gives improved comfort. New airplane smell."
Cons: "Flight was late close to one hour because of catering. No prior notices - we were left to stand for more than an hour in front of gate. Surely and nasty elderly citizens made up the flight crew including pilots. About the same service you get from a Siberian gulag prison guard. No communications from pilots. Despite delays and turbulence we were kept in the dark."
Cons: "they "ran out" of all the food and the wifi didnt work the entire flight"
Pros: "On time service, nice new plane."
Cons: "Want free WiFi."
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Pros: "On time"
Pros: "The landing was perfect"
Pros: "Considering the rough weather "winds", the flight should have been riddled with turbulence from start to finish. Lucky for us, the pilot was so talented that everyone on board would have never known that we were passing through severe weather if they hadn't announced it over the PA."
Pros: "People working there"
Cons: "flight was delayed"
Cons: "No fresh food No cookies The flight attendant didn't even offer us to buy snacks when he told us no fresh food. He just kept going down the I'll. Rude service. If I had know there was no fresh food I would have bought something in the airport. Our flight into Cabo had fresh food but by the time they got to us they sold out. Airlines are squeezing us more and more. Making us pay more and more but then not offering services they say they offer."
Pros: "EVERYTHING WAS EXCELLENT. THANK YOU"
Pros: "Crow was great , was very nice flight actually !"
Pros: "Going home"
Cons: "Supposed to be in San Francisco hours ago, but I'm still in the airport in Cabo. Thanks United."
Pros: "Really nice and accommodating"
Pros: "Flight (boarding, landing, on time) were all good. No complaints at all there."
Cons: "Food: Received one very thin wafer during a 6 hour outgoing flight. Did not receive any food for the 5 hour return flight. Entertainment: No tv or music at seat. Had to use an app (downloaded in advance which we didn't do fur the outgoing flight) to get even minimal entertainment, or pay for an upgrade to get expanded options."
Pros: "Wow- I was flat out told by the supervisor that "you used a travel agent, Kayak, how is this United's problem? This supervisor then confirmed that my 30 min connection was "on the screen, if you don't like it you shouldn't have booked it, since you used an agent we are not doing anything and it's not our problem". Offered to move me to the earlier flight for $775 per ticket. For a 2 hour flight that was only one leg and also same day. Disgusting people."
Cons: "The first two agents didn't understand what I was asking when I asked if we could switch to an earlier flight. Both, yes both, told me there were no seats available when I saw 4 first class seats on line. By the way, did I fail to mention that I had booked 2 International full fair first class tickets? To be treated like they were doing me a favor."
Pros: "Was on time, good landing."
Pros: "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
Cons: "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"
Pros: "flight is OK + in business class"
Cons: "terrible delay..."
Cons: "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
Cons: "I missed the flight so I don’t have any feedback."
Pros: "Crew was nice. Airplane was in a good shape."
Cons: "Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours."
Pros: "The crew was bilingual and very friendly."
Cons: "The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding"
Cons: "They have lost my baggage and it’s my 4th in Milan with no bags!"
Pros: "Friendly staff"
Cons: "No working movie screens and no outlets"
Cons: "Very poor company . Not recomendet . Dont fligth wuit them"
Pros: "got it on time...even shorter than planned."
Cons: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Cons: "There was no entertainment system, it was a short flight anyway"
Pros: "The flight went out in time, and the suitcases arrived quickly"
Cons: "The plane was very crowded"
Pros: "They we're on time and orderly boarding."
Cons: "I did not like the fact that you Kayak did not put notes in booking about having to buy a SEAT AND TO PAY FOR HAVING TO PAY FOR CHECKING A BAG. YOU NEED TO TELL PEOPLE UP FRONT WHEN WE BUY A TICKET THAT IS A LOW PRICE ALL THESE EXTRAS HAD TO BE PAID. PLUS THE TICKET COUNTER DOES NOT TAKE PAYMENT FOR BAGS IN MARCO POLO AIRPORT. I HAD TO HO UPSTAIRS TO A SEPARATE COMPANY AND WAIT TO PAY! ON TOP OF THAT. THE AGENTS CHECKING HAD A BAD COMPUTER. 2 AGENTS TO CHECK IN 120 PEOPLE. I KNOW YOU WON'T GIVE THIS INFO OUT SO I WILL NEVER USE YOUR SERVICE AGAIN."
Cons: "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
Pros: "it was an amazing flight one of my best"
Pros: "Cheap prices"
Cons: "Air Europa is is budget airline, and things you expect to not always work. I could not check online, because the web site did not work. When checking in at the airport, I paid extra for exit and bulkhead row seats for my family, after which the agent told me that the seas were in different parts of the airplane. The agent was not willing to refund the money I paid and give us ordinary seats. Apparently, with Air Europa, money goes only one way. Still, cheap, so may be attractive."
Pros: "The effort of Air Europa crew to try to accommodate us in seating request"
Cons: "1) Aircraft overall conditions. Aircraft interior needs to be refurbished. The quality of the food served was under normal standards. 2) Boarding of the aircraft was not well organized 3) Aircraft departure scheduled time shown on the screens differed from actual boarding pass printed time thus creating confusion."
Pros: "Jenerous Leg space, free 23 kq suitcase"
Cons: "Minimal service, but OK for low cost flight"
Pros: "Flight Crew was very good."
Cons: "We flew on a Boeing 787. The seats were not comfortable. They had no kiosks at check in. Even if you check in online, you will still have to check in at the counter."
Pros: "Short and fine."
Cons: "No water on board for drinking unless you buy it. Thats a first. And no food."
Cons: "It was a low cost flights but I wasn't aware of that, do there was no service. There wasn't a lot of space between the seats row."
Pros: "good service"
Cons: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."
Pros: "The airplane clean conform"
Cons: "No beverage not even water or snack nothing there are some basic things that the airline should supply water or a cookie something basic minimum yeah charging money for"
Pros: "I like the service"
Cons: "The lack of space between seats, for a trip so long every passenger should feel some comfort not just first class passengers"
Cons: "A small child was allowed to be in business class and disturbed me during the flight. I thought small children are not allowed"
Cons: "they didn't bring for all the passengers that ordered a kosher meal."
Cons: "The seats weren't too comfortable. Not all movies that were in the entertainment list in the website were actually in the flight."
Pros: "They left on time and arrived on time"
Cons: "Not much order in the boarding."
Pros: "The boarding was fast and flight left on time"
Cons: "The crew was not very attentive. We asked for cup of water several times until they finally brought it. They gave us the feeling that we are bothering them..."
Pros: "Cost effective, easy to access airport."
Cons: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Cons: "Entertainment selection limited"
Pros: "Muy atentos el personal, rápido proceso de check in bordin pass el avión el vuelo, la puntualidad."
Cons: "Flight attendants were very rude apart from that it was a great flight"
Pros: "Latest aircraft provides the best comfort you can get in economy class !"
Cons: "Not enough food in our dish. Entertainment catalog had nice films and series but not enough choice in my experience. French subtitles would have been nice."
Cons: "no service, bad food, no individual tv screens, no choice movies"
Cons: "Flight delayed missed my connector no one was helpful. A total of 24 hours traveling"
Cons: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Pros: "Boarding was delayed by almost 2 hours and the reason given in the terminal speakers was "due to a crew change". This delay was ignored by the captain and crew upon boarding the plane 2 hours later. Even a simple apology would have been nice. The crew seemed a bit tense and the service was ok, not more. Some symbolic compensation would have been in place."
Cons: "The flight itself was OK."
Pros: "Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows."
Cons: "One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded."
Cons: "Airplane seats were small and too firm Airplane entertainment system was terrible"
Pros: "The new planes are great! Lots of room in the overhead bins, I was able to fit my acoustic guitar in without any trouble. Crew were very helpful and professional. Thumbs up Air Europa!"
Pros: "Comfort and quiet aircraft"
Cons: "Food and that only allow one bag for long haul flight while most of the airlines allow 2 pieces for economy travelers."
Pros: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."
Pros: "Flight was smooth, flight atendents were polite, flight time was short"
Cons: "Lights were a little bright"
Pros: "Lunch (TLV - MAD) was excellent Breakfast (MAD - TLV) was horrible! Plane was clean and new."
Cons: "Space between seats is minimal. Over 1.80 m' may suffer."
Cons: "No alcohol."
Pros: "Service.. The crew where really kind and always doing there best to make you feel confortable."
Pros: "going to Madrid flight was delayed, no body said anything, not one was at the from desk to answer the question about the delayed."
Pros: "The flight was on time - most important! The service was good, although I wasn't hungry so didn't eat the food. Seat was comfortable enough, no complaints!"
Cons: "It was a bit warm in the plane"
Pros: "Good service"
Cons: "Plane too crowded"
Airlines flying from San José del Cabo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San José del Cabo
Masks required on board, masks provided on flights from San José del Cabo
Social distancing seating
Middle seats unavailable to book on flights from San José del Cabo
Testing for antibodies, testing for symptoms for flights from San José del Cabo
Waiving of change fees. Search flexible flights from San José del Cabo