Pros: "Flight crew was friendly and personable. Liked them very much!"
Cons: "Norwegian ground and boarding crews are terrible. No announcements and help queuing up the boarding crowd. It's in need of training and improvement."
Pros: "Boarding was good and food too."
Cons: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Pros: "The aircraft was brand new and clean."
Cons: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Pros: "When it was over"
Cons: "Ridiculous lack of service, supwr low cost low quality airline. Never again."
Cons: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
Pros: "The only male flight attendant was very helpful and polite."
Cons: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Cons: "Very unfriendly and stressed out female attendants....they should keep the guys only...I wish I was seated on the other side of plane... Catered primarily to customers ordering and paying on the plane...including cooked meals....customers with preordered meals got everything last...we end up having no choice of meal (chicken only) while people seated next to us got their NOT preordered beef dinner promptly, 10 minutes before us...and people seated behind us got no prepaid meals because they run out of food...???..."
Cons: "The Fort Lauderdale Terminal process may be one of the worst in the country. A bus takes passengers to a different terminal and customs is both confusing and poorly signed for connections."
Pros: "This service on this flight was excellent and the new plane was great!!"
Pros: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Cons: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"