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ARN — Israel
11 Sep — 18 Sep1
Round-trip
1 adult
Economy
From?
To?
Sun 11.09
Sun 18.09
Good to know
Low season | September |
|---|---|
High season | July |
Cheapest flight | ₪250 |
Average price round-trip | ₪1,762 |
Good deal round-trip | ₪1,762 |
Good deal one-way | ₪837 |
Best time to beat the crowds with an average 6% drop in price.
Most popular time to fly with an average 27% increase in price.
Flight from Stockholm Arlanda to Tel Aviv Ben Gurion Intl
(avg. price over the last 2 weeks)
or less
or less
Top tips for finding cheap flights to Israel
- Looking for a cheap flight? 25% of our users found tickets from Stockholm to Israel for the following prices or less: to Tel Aviv ₪837 one-way - ₪1,762 round-trip
- High season is considered to be January, February and December. The cheapest month to fly to Israel is January.
- Morning departure is around 22% more expensive than an evening flight, on average*.
FAQs - booking Israel flights
Top 5 airlines serving Stockholm Arlanda to Israel
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 9329 reviews
8.2Boarding
7.8Comfort
8.6Crew
7.7Entertainment
7.9Food
A service that reflects swiss excellence, which isn't this.
Pros: "The crew was great"
Pros: "Taking off on time. Good service and helpful from all the stuff."
Cons: "Keep it like that"
Pros: "Nice and attentive crew Big a330 plane with great business class"
Pros: "The transfer after the flight was very helpful."
Cons: "Entertainment was absent."
Pros: "Service was slow, but fine."
Cons: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Pros: "Fast boarding"
Cons: "The food is the worst there is"
Pros: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Pros: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Cons: "Nothing"
Pros: "TV screens and movies. Food was great."
Pros: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Cons: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Pros: "Good breakfast"
Cons: "Bad seat, just an economy seat"
Cons: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
Pros: "Short flight and they handed out chocolate"
Cons: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
Pros: "The new plane with private screens"
Pros: "The crew did all they can \The Swiss Airlines lounge was superb"
Cons: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Cons: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
Pros: "Everything"
Cons: "Nothing"
Pros: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Cons: "Warm and excellent customer service :)"
Pros: "Smooth flight"
Cons: "Ordered kosher and did not get it"
Cons: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Pros: "Crew"
Cons: "Food"
Pros: "The flight left on time and arrived a bit early."
Cons: "Everything was fine"
Pros: "Nice plane, organized food and boarding."
Cons: "Nothing really"
Cons: "Lost luggage"
Cons: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Pros: "When we landed"
Cons: "Everything else..."
Pros: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Pros: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Cons: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Pros: "Boarding and cabin crew were excellent."
Cons: "Seats were too tight and squeezed."
Pros: "Everything"
Cons: "Nothing"
Pros: "Getting off the plane after 11 hours of turturous discomfort."
Cons: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Pros: "The seats"
Pros: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
Cons: "It wasn't Swiss//"
Cons: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Pros: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Cons: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
Cons: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Pros: "Was all great as with other legs...will fly again"
Cons: "Seats seemed smaller but do need more entertainment options."
Pros: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Cons: "In this flight nothing , one of the worst I have ever had ."
Pros: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Pros: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Cons: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Pros: "EVERYTHING'S Good to come back home"
Pros: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Cons: "Nothing."
Pros: "Coke Zero was available."
Cons: "Limited selection of movies and tv shows and only one food option."
Cons: "The flight was delayed that made the connection very tough."
Terrible
Delay and change of terminal last minute
Overall a pleasant flight.
New 737 and seats too confining
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Great flight Will go again!
Pros: "Yes, Very good"
Pros: "Very nice airplane and pleasant crew"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "When its rain we shouldn’t walk to the air plain"
Cons: "Information on arrival time was not correct"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "Amazing crew"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Cons: "Larger meals."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "The crew!!"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Cons: "Our lougage did not arrive"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "I slept pretty much the whole time"
Pros: "The entertainment options were good."
Pros: "Good services!"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Helpful and smiling cabin crew."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!
Boarding was slow Flight has a 2 hours delay at WAW Their home port!!
Stop using the 737MAX. It's 100% safe but very uncomfortable.
Cons: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
Pros: "That we landed safely"
Cons: "Flying with other company"
Cons: "flight was delayed 4 hours"
Cons: "deley"
Pros: "Everything was excellent"
Cons: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Cons: "Better punctuality"
Cons: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
Pros: "Crew, boarding."
Cons: "Comfort, food, delays. Second leg had a 1 hour delay in boarding and once in the plane there was 2 hour+ delay to take off. Spent about 6 hours in a plane for a 3 hour flight. Only coffee and water were available free of charge. Sodad, juices and food has to be purchased."
Cons: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Pros: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Cons: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
Cons: "They lost my laguage."
Pros: "Modern new plane, efficient plane crew"
Cons: "Chaotic boarding, seats have very little support, no food or entertainment"
Pros: "The crew"
Cons: "Change gate"
Cons: "late departure"
Cons: "Excellent service"
Pros: "The crew was polite and boarded quite on time The airplane was clean We landed early"
Cons: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
Pros: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
Cons: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
Cons: "Incomfortable chairs"
Pros: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Cons: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Cons: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
Cons: "My luggage didn’t arrive. Plane left with a delay."
Pros: "Costs like regular flight feels like low cost"
Cons: "I don't like to seat by the window, and I couldn't change it by on line..."
Pros: "it was a short flight"
Pros: "Crew was fine."
Cons: "Not a comfortable seat, no food and no entertainment."
Pros: "Pleasant crew"
Cons: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Cons: "None efficiante boarding resulted in delay"
Pros: "Seats were full recline and very comfortable. Nice large windows."
Cons: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Cons: "very inconviniebt seats"
Pros: "Not 1 thing !!! Bad.bad.bad"
Cons: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
Pros: "The crew was nice, and the pillows was OK."
Cons: "All the rest, including the wait for the airport bus, and the noise at the flight"
Cons: "Shitty service on board"
Pros: "better than expected accommodations, wonderful crew."
Cons: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."
Pros: "Crew nice, polite"
Cons: "Fly time allways not on written agreed"
Pros: "Nothing (except the safe landing)"
Cons: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Cons: "no food was served, only water. no entertainment was offered."
Pros: "The crew was exceptional. Really@"
Pros: "Nice and soft landing."
Cons: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
Pros: "Getting iff"
Cons: "Overcrowded Poorly organized"
Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Pros: "food prices, all on time"
Cons: "entertainment"
Cons: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
Cons: "You sold me no lagge ticket, and than charged extra"
Pros: "The food!"
Cons: "The layover but that's not in your control so no worries!"
Cons: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"
Pros: "Food movies"
Cons: "Crew"
Pros: "it was fine and my luggage arrived"
Cons: "seats no food"
Pros: "Very friendly"
Pros: "Everything except the delay"
Cons: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Cons: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Pros: "Clean and neat aircraft with nice crew"
Cons: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Cons: "Flight attendant didn’t smile @ all, it was like we are on her way."
Pros: "Nice stuff."
Cons: "Probably teleportation?"
Pros: "Clean airplane nice pretty stewardess in short dress."
Cons: "Probably private jet whit hot tub."
Cons: "Being on time"
Pros: "Big space to front seat"
Cons: "offer drinking water"
Pros: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Cons: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Pros: "The airplane was brand new. The crew was very friendly"
Pros: "everything was good enough"
Cons: "I would like a meal and drinks on the board"
Pros: "Food offered on flight even though short trip"
Cons: "Was delayed so being on time"
Pros: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Cons: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Pros: "It was a fairly ordinary flight"
Cons: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Cons: "Ок"
Pros: "Efficient boarding and disembarking."
Cons: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Pros: "Yes"
Cons: "Trips"
Pros: "Absolutely nothing"
Cons: "Everything"
Cons: "would not check my bag to final destination"
Pros: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Pros: "staff were polite, helpful, and efficient"
Cons: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Pros: "Nothing."
Cons: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Pros: "Nice new plane, on time."
Cons: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Cons: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Pros: "Quick boarding, pleasant crew"
Cons: "Small propeller plane with very limited room, no in-flight service,"
Pros: "Pleasant crew, efficient boarding, flight was on time"
Cons: "No in-flight service"
Pros: "New planes"
Cons: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Pros: "Nice crew"
Cons: "Please give out water for free"
Pros: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Pros: "Everything was excellent"
Cons: "Nothing. All was good"
Cons: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Cons: "SEVERELY DELAYED"
Cons: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Cons: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Cons: "An extra fee is charged if you don't check-in online."
Cons: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Pros: "The helpful ground person at check-in."
Cons: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Pros: "Nothing"
Cons: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Pros: "Professional appearance"
Cons: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Cons: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Pros: "good"
Cons: "good"
Pros: "It was very easy to print boarding pass."
Cons: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Cons: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Pros: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Cons: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Pros: "Flight was on time which was surprising given a late snow storm in Tallinn."
Cons: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Pros: "Fine, left on time, short flight."
Cons: "No complaints"
Pros: "The flights were on time, and the Riga airport was efficient."
Cons: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Pros: "On time"
Cons: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Cons: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Cons: "Water should be free on the flight"
Cons: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Pros: "Seat just ok"
Cons: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
Cons: "Lost bag"
Pros: "Boarding was good and food too."
Cons: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Pros: "Friendly crew."
Cons: "Better entertainment"
Cons: "Food, friendliness of crew, knowledge of crew"
Cons: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
Cons: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Pros: "Nothing at all to like with this airline"
Cons: "Beware, one of the worst airlines I’ve been on, they will weigh everything that goes with you on the plane, including a small purse, really?? Yes. On long haul international flights they will not even give you a glass of water, even when the plane broke down on runway and we sat in it for 4 hrs"
Cons: "Be on time"
Pros: "The aircraft was brand new and clean."
Cons: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Pros: "Entertainment was good."
Cons: "Give us some water for free damn it. Some lady passed out and hit her head. The whole reserving food thing is very discriminating."
Cons: "Bad! I will defiantly fight for a refund !!!"
Pros: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Cons: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Pros: "The middle seat was empty- much more comfortable flight!!!"
Cons: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Pros: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Cons: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Pros: "Service zero I would not take this airline ever again even for free"
Pros: "Board crew were pleasent and helpful."
Cons: "Plane was dirty."
Pros: "On time and very comfortable"
Cons: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Pros: "Premium Economy was good."
Cons: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
Pros: "Able to sleep most of the way"
Cons: "Delayed leaving. Delayed in the air. I missed my connection."
Pros: "Crew was friendly"
Cons: "Flight left late, uncomfortable seats, No water provided."
Pros: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
Pros: "reasonable upgrade to business class"
Cons: "nothing"
Cons: "The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian station manager at JFK. I then spoke with a great guy by the name of David and asked him to take me to the back of the plane. The only seat available was the middle seat in row 28, so i spent the last hour and a half in the back of the coach cabin. About 30 minutes before arrival, Vinnie came to me and asked "so what exactly happened?" claiming that he would have to submit a report. I had already explained to him and several other flight attendants what had happened and they had seen and heard for themselves. Again, I was told that Vinnie never mentioned any of this to the JFK station. On arrival, I waited patiently with all the other passengers, collected my carryon from David and exited the plane - there was no one from Norwegian ground staff or from the port police department. The assailants name is Jaramye Daniels. I am concerned about your in flight staff's lack of response regarding this encounter, especially given the fact that it occurred on the anniversary of 9/11. Public intoxication and assault are criminal acts and should be dealt with accordingly."
Pros: "Staff were very helpful and thoughtful during the flight."
Cons: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Pros: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Cons: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Pros: "Legroom plenty"
Cons: "30 mins late"
Cons: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Cons: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Pros: "The entertainment system is great!"
Cons: "The boarding process was really bad."
Pros: "I thought the food was good and the staff was nice"
Cons: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Pros: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"
Cons: "Read above."
Pros: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Cons: "I was told that I would have to buy snacks and drinks and could not have dinner since I did not preorder it , which I have never seen on any international flight . So I bought it and ate bad pizza . After which they offered me dinner and drinks saying my dinner was ordered, too late . No pillows or blankets and the plane was freezing Even had to pay for head phones"
Pros: "plane seemed rather new."
Cons: "I couldn't check in online, there was some error. so I couldn't order a vegetarian / kosher meal. The sound in the entertainment system in the second plane was terrible, I couldn't understand anything."
Cons: "My young daughter was denied a ticketed seat on an 11:30 Norwegian air flight to Oslo, being told that her 10:33 arrival at the gate -- due to multiple protracted delays on earlier connecting flights to get her to the gate -- made her "too late" and the computers would not permit the gate agent to get her on board no matter how much extra she was willing to pay. She was simply told to get the next flight 24 hours later, killing 15% of her vacation. The gate agent said to my hysterical child that she was so sorry for the hours lost in prior connecting flight delays and recognized the plane my daughter was to be on was still one hour from pushback from the gate, but she couldn't overcome the computers having closed out the flight at precisely 60 minutes before scheduled departure so there was nothing a human could do. This is the epitome of machines gone crazy!!"
Pros: "The guy at the check in counter was very friendly and helpful"
Cons: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Cons: "My entertainment screen didn't work so I couldn't watch any movies while others could"
Cons: "they do not even serve you water, when I asked for water they asked me to pay, it is not low cost Airline, very unfriendly staff, I will never fly it again. the staff border line rudeness and have attitude issue. 11 hours of flight in unfriendly airline, fod is served if you order it and allowed two cup of coffee and one softwdring."
Pros: "new plane, decent leg room"
Cons: "Terrible customer service and check-in process, can't check bags through to other flights, unusually low 20kilo bag weight limit, 10Euros/kilo bag charges, customer has to do all check-in and bag tag work, had to walk outside through 24F degree weather to board, lousy food, etc."
Pros: "Plane was state of the art. I particularly liked the capacity to 'dim' the light that came through the window as opposed to going from one shade to the other. The seats were certainly comfortable. The staff looked sharp & they were friendly & diligent. Entertainment offering was filled with a variety of films & shows. I was also pleased with the fact that there weren't any delays. Restrooms were equipped & clean."
Cons: "I was bummed to stumble upon the announcement that Norwegian decided not to renew their service with the SJU airport. IT opened a cultural exchange that would be great to continue."
Cons: "Wait to board and after time passes for departure, notice for delay only after expected departure time. No explanation. 1hr delay then they call to gate and everyone waits and another hour passes and no explanation given. Finally next boarding time passes and then gate change and plane change and we are notified they needed to get new crew. Finally board. Landing was terrible and I dont feel particularly comfortable ever flying with this airline again. Will rather pay more and fly klm"
Pros: "Almost everything was perfect"
Cons: "There need to be more options for the food when purchasing the ticket, such as gluten free and vegetarian. Also, the wifi did not work on our flight."
Cons: "I ordered food online, but the flight attendant just ignored me, i need to tell them that I had ordered meal time to time. The flight attendant didn't even say sorry."
Cons: "Nothing. It was great."
Pros: "New plane"
Cons: "Flight was an hour late"
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