It was excellent and we will use in the future
It was excellent and we will use in the future
Super uncomfortable main cabin. Omg no leg space or seat space horrible
No entertainment and WiFi for a 13 hour flight is outrageous. Old plane. Broken seats and toilet of order. To have to pay for food and a blanket under those conditions is ridiculous. We are never flying with Level or Iberia ever again.
The service was great and the people are professional. The service was excellent. I will definitely be recommending them to all of my friends.
My trip with Iberia was an absolute nightmare! We arrived at the airport excited for our trip, only to be told our carry-on would be checked for free due to a full flight. Then, they couldn't even print our boarding passes for the connecting flight! The mad dash through security and the train left us breathless, only to be met with confusion at the gate - apparently, they "lost" us in the system and boarded the plane without us, luggage and all! Stuck in Madrid with nothing but the clothes on our backs, we were promised our bags would magically appear at our final destination. Shockingly, they didn't. The next day, we flew home with nothing but frustration and a lingering question: where were our suitcases? Even worse, this ordeal seems to be all too common for Iberia passengers! The hotel staff, used to dealing with stranded Iberia customers, shared stories of countless passengers facing similar luggage nightmares. This whole experience left me feeling stranded, frustrated, and completely dissatisfied with Iberia's service.
The seats were comfortable. The food was pleasing. The movie choices were great. The crew was kind and professional.
Very delayed flight. After a hot/crowded bus ride to the tarmac stairs that negated all benefit of being in boarding group 1, we sat on the tarmac forever in the HEAT waiting for departure from Athens. Seatback was very upright in first class and therefore uncomfortable. Fortunately they block middle seats. Food was good. Upon arrival in Madrid we waited AN HOUR for baggage to arrive. What a waste of time.
When our first flight was late, meaning we missed our flight to Madrid that day, American rescheduled us for the next flight the next day, gave vouchers for meals and hotel, and lounge access.
The main improvement would be better food, although this flight had better food than outgoing flight from JFK to Bilbao.
Bad. Requested a diabetic meal. Was served everything i couldnt eat. So i did not estbthe whole flight dinner / breakfast. Sad and uncomfortable.