Wheelchair assistance should be improved.
Pros: "Emirates staff are very professional"
Cons: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
Pros: "Entertainment, punctuality, helpful crew"
Pros: "I am looking for something good put didn’t find Sorry"
Cons: "The departure time should be on time Our flight was delayed more than one hour"
Cons: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
Pros: "Comfortable seats. Good food."
Pros: "Good flight and crew but......."
Cons: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."
Pros: "I’m glad the connection time was short and reached the destination in good time."
Pros: "People and manager from emirates"
Cons: "Kayak, didn’t tell me about India visa for us citizens, we had to change my flight to Dubai and lost Dubai to India ticket"
Cons: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Pros: "Very comfortable flight"
Pros: "The large collection of movies and the comfy seats"
Pros: "From dropping off luggag to unvoarding plan, this was a great experience. Only complaint is economy could use a tad more comfort for price paid"
Cons: "Not enough recline in economy to really b comfortable for a long flight"
Pros: "Usual overall great service."
Cons: "They were stingy with the beverages. No sodas until 2/3 way through the flight, and small, infrequent cups of water, all while running an “ad” telling me to stay hydrated."
Pros: "The entertainment was comprehensive. I also liked the number of options for the complimentary beverages."
Cons: "The economy seats are not as comfortable as advertised. The breakfast was good, but the chicken dinner was bland."
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Pros: "Great flight crew!"
Pros: "The sitting is nice with good leg room"
Cons: "Can’t think of anything I don’t like."
Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"
Pros: "Almost everything!"
Cons: "Couldn’t find anything to really complain about other then had to go and ask one of the stewards to get the drink I asked for that hadn’t come."
Pros: "Crew were great"
Cons: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Cons: "Food was not tasty or interesting."
Cons: "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."
Pros: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."
Pros: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Cons: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Pros: "Great hospitality from the crew and quality plane facilities."
Pros: "Online checking"
Cons: "N/ A"
Pros: "Always my number one airline."
Pros: "Great flight, very attentive staff, gluten free meal was not very good. At all"
Pros: "Everything was very good!"
Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"
Cons: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Cons: "The crew hardly paid attention to request. I had to ping multiple times and wait for really long time to get a glass of water. I tried to get to the back, the crew dint even move to help us with anything. They sat together and were talking and dint even care to move. I have never seen this amount of careless attitude so far in emirates. Food quality has gone down quite a bit compared to my travel before."
Pros: "Comfortable seats on the 777 compared to the 380. The food was great and the crew was world class."
Cons: "The airport did not announce that our flight was boarding. Two bus loads of people were rushed onto the busses because of the confusion. The entertainment display was worn out in my headrest."
Pros: "Pleased with everything."
Pros: "Better plane with much better entertainment system. Decent food. Once I had missed my connecting flight because of the flight delay, they promptly arranged for a hotel to stay at, as there wasnt another flight to NYC for 12 hrs. Otherwise I would have been really pissed."
Cons: "First time I have had mediocre crew on an emirates flight. The guy serving my section was not particularly friendly, had a bit of an attitude problem and spent a little too much time chatting up an attractive female passenger. Again, disorganized boarding process. First time I have experienced such terrible service on emirates."
Pros: "Excellent service"
Pros: "On time. As comfortable as coach can be. Crew was friendly and helpful. The bag checkthrough/transfer from flydubai to emirates worked fine."
Cons: "Cabin temperature could have been warmer. The seat backtouch screens are aging a bit. They don't track well on the edges of the screen."
Cons: "Screen was black and white most of flight"
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Cons: "Was required to check my small roll aboard because I had a backpack, while other passengers were allowed to carry on multiple large items."
Pros: "The plane was good and new. Larger plane and ride is a much more comfortable for the longer hauls. Overall good experience traveling."
Cons: "Veggie food, especially Asian vegetarian was unpalatable for the longer flight. Kids pretty much starved to then eat at the Dubai airport later."
Pros: "Satisfactory in all respect"
Pros: "Inflight entertainment"
Cons: "Long layover"
Pros: "Flights were on time."
Pros: "The service was great, crew was sweet and accommodating, food was good"
Cons: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "The service"
Cons: "No entertainment. Late boarding."
Pros: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Cons: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
Pros: "Cost of seat."
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Pros: "I liked the new airplane and the comfortable seats."
Cons: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
Pros: "Great service"
Cons: "No room"
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Cons: "Nothing beat"
Pros: "Will never use kayak again"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Pros: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Cons: "No air in cabin"
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "שום דבר"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "good job rushing us to the correct gate"
Pros: "friendly crew and superior service"
Pros: "Add good airline to Atlanta to eu"
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Smooth flight"
Cons: "flight canceled , i flew diff, airlines"
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Pros: "Everything was perfect during the flight."
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Pros: "Movies crew"
Cons: "All was good"
Pros: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
Cons: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."
The flight departed on-time and arrived early. And the in-flight crew were pleasant and helpful.
Flight was canceled by Delta at the last minute.
Pros: "We were in coach and the crew made us feel like it was business class!"
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "Clean Washrooms"
Cons: "N A"
Pros: "Smooth ride"
Pros: "Solid crew!"
Cons: "No complaints. I was barely up in the air!"
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Cons: "The flight dely 1 hour"
Pros: "I earned miles for it."
Cons: "It was an old 767 that either needs to be gutted and redone, or sold to FedEx for cargo. The entertainment systems were relics from 2002, and barely worked. USB port, nope. Then they ran out of food and booze (wine mostly), so they made the nonrev employees go without, which was awkward gif the rest. But the kicker was that they lost my luggage. I told them that it hadn’t been boarded ten minutes prior to pushback. The Venice folks were very excited to be able to show me exactly where they list it (because of the RFID bag tags)... doesn’t do me much good... 10 miles away or 10,000 miles away, I still don’t have my “stuff”"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Pros: "Friendly and courteous attendants."
Cons: "Had a seat that did not recline...not broken just one of those seats."
Pros: "It was a short easy flight that actually landed early."
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Cons: "Landing was frightening."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Cons: "The tsa is worthless"
Pros: "Lincoln ground staff is top notch. Friendly Midwest people."
Pros: "Who could ask for more?"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "The flight attendant. Lovely and professional."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Pros: "Good staff, crew, amenities in the airport, courteous and helpful."
Cons: "Schiphol has an excellent system in place -- you get through all the checkpoints to the gaits in less than 15 minutes. Then at the gait, at least at Delta/KLM they re-check all the documents twice, and that part takes 40 minutes -- so be prepared to come early to take that into account."
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Cons: "seats in business class seemed old and tired not much legroom"
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
Pros: "Crew attentive, flight left and arrived on time"
Cons: "More movie and TV show options. Also foot rest would have been nice."
Cons: "Didn't think of something because the flight was awesome."
Pros: "The seats, staff and food were great!"
Cons: "I was traveling with a resin in a wheelchair and it was a little chaotic"
Pros: "The seat was comfortable, lots of leg room in the bulkhead area. I was able to sleep in spite of daytime travel because the crew kept the cabin low-lit. There were snacks and drinks available in the galley throughout the long flight."
Cons: "The flight attendants were not very friendly, just “did the job”. The overhead lighting was focused on passengers’ heads, not on the lap area/tray table area where it’s needed. The bathrooms weren’t maintained during the flight—out of toilet paper, poop & urine on the seats, overflowing trash bins."
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Quick boarding and on time departure and arrival."
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Pros: "The flight was one time for departure and arrival"
Pros: "nothing. there is no responsibility from voyama towards clients services"
Cons: "every thing"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "Comfortable airplane , good food, nice staff"
Pros: "The flight the plane the staff on plane the food the entertainment"
Cons: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
Pros: "Excellent service and better seat space than American airlines. I would fly Royal Jordanian again."
Cons: "Website for check in could be more user friendly."
Cons: "On counter, some workers were not nice"
Pros: "Had a great seat"
Cons: "They didn’t offer basic beverages"
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Cons: "I left some baggage on the plane and it has been impossible to reach Royal Jordanian in regards to getting it back. Every phone number leads to a different phone number."
Pros: "Quick, simple flight arriving 7 minutes early."
Cons: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
Cons: "Bad service bad attitude"
Pros: "The seat room, friendly staff"
Cons: "3 hour delay... not Jordanians fault (fog)"
Pros: "No thing"
Cons: "The staff"
Cons: "Informed by email at 9.30 the previous evening that flight was delayed for 3 hours. Delayed at airport for a further hour. There was no explanation or apology. This must have caused major problems for passengers with f;light connections and for the many who had to get up and go to work the next day."
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Pros: "Fast check in, Comfort seats"
Pros: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
Pros: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
Cons: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
Pros: "Good flight"
Cons: "Normal flight no entertainment"
Cons: "Complex boarding Delay Did not inform us about a stop in canada even we book non stop flight and we surprise in last minuts on boarding that we have to get transit visa or we will not board"
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Cons: "I'll was good"
Pros: "It’s a 25 minute flight. It’s all good. :)"
Cons: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "Extensive security. Warm plane. No charging outlets."
Pros: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
Cons: "Could not check in online, had to get the boarding pass at the airport."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "Good service, leaving on time"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Cons: "Terrible ground staff. Constant change in flight schedules. No support on codeshares. No on ground help for canceled flights. No ability to print all the boarding passes. terrible connection options. Will avoid flying them ever again if possible."
Pros: "I like the selection of movies and the timing of the meals and snacks. A great crew did a nice job bringing around water, etc. They picked out a real nice seat for me on the way back home. Middle aisle and no one else in the row so I could move to the middle when the lady behind me kept on kicking the back of my seat. (-: Compared to other flights the RT price was reasonable and I could go direct from NYC into Amman."
Cons: "Speaking English only made it hard at boarding to know what was going on but when I went up, I still didn't know if it was my turn or not, the smiled and waved me on."
Pros: "Quick and easy boarding process, nice person at check-in counter"
Cons: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
Pros: "Courtesy of staff"
Pros: "Everything overall was really good. The crew was helpful and very kind. The food was okay. The chairs were comfortable."
Cons: "The TVs and headphone jacks hardly worked."
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Flight cancelled and no other flights available till afternoon next day
It was stressful and horrible. We got to our final destination several hours passed the estimated arrival time.
The airlines have stepped up their game. Our travels with American Airlines was great. They are trying hard to make it easier on travelers
It was quick, plane was loaded and the service on board was ok
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Cons: "First flight delayed 30mins due to crew rest issues."
Cons: "Spacing people out until this covid is over"
Cons: "The flight was delayed. I would have missed my connecting flight so rebooks through another midpoint. That flight was cancelled. Love AA! ☹️"
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "Fast boarding and unloading."
Cons: "Flight leaving on time."
Pros: "The crew was amazing on our American flight from DFW to PV"
Cons: "Plane late. They had no food aboard shown on the regular menu apparently because the crew changes were delayed they did not stock the plane with food.."
Pros: "Boarded in Boston and pulled away from the gate. An engine starter was bad so had to tow back to gate. After time to figure out the issue we were deplaned and began rebooking process. Not satisfied"
Cons: "See above"
Pros: "After we boarded there was a lot of confusion with the flight attendant. Apparently people ‘s bags got mislabeled. He didn’t know the those passengers final destination. Then he called out to see if a passenger was on board...shouldn’t he know? He had the list in his hand. Another baggage issue. Third, he asked if there were children under 10...was thoroughly confused when he only found one. It was a bit unsettling to the point where we were wondering where we were really going to end up. But our pilot, Hercules, got us there."
Cons: "Newport News airport was exceptional."
Pros: "on time, even a little early"
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Cons: "Seats and space"
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "We arrived to LAX at the same scheduled time and the pilots were very informative when we might have turbulence."
Cons: "Head phone jack was broken, was told by one attendant that they would fix it. He never came back, told someone else and they said sorry, there was an open seat 6 rows back. Was not going to have my son sitting by himself. Knowing that you have to check many things prior to the flight, maybe have a back up plan for something like this."
Cons: "I was not given my handicap assistance that I requested."
Cons: "Never given instructions on use if inflight WiFi. No food service on a three hour flight???"
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Cons: "The flight was delayed an hour, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Pros: "Pilot was able to land on a very rough weather!!!"
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Pros: "Got to DC fast once we finally boarded."
Cons: "Flight was delayed several times."
Pros: "Comfort, snacks, boarding process"
Pros: "All was good!!"
Cons: "A bit warm which is unusual."
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "Boeing 777 was very comfortable and quiet. Power provided to each seat. Food and drink were readily available."
Cons: "They had to reboot the entertainment system 2 times to get it working which took over an hour. Had to redo seat assignments. Did not like bogus 79 and 129 dollar seat assignments that were designed to just extract more money from the customer."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Pros: "Terminal in JFK was on not crowded, flight was not completely full."
Cons: "No mid flight snack"
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Pros: "Crew was excellent but it was literally the most uncomfortable plane ride I have ever been. There was even an empty seat in the middle and I couldn't sleep at all. The seats were super shOrr and the headrests sucked"
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Cons: "There were no screens by each place!!"
Cons: "You couldn't hear anything as people boarded."