Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
I like the frequent mails we get when there is an update. Please keep it up
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
More than one hour detail with no explanation and no compensation
my husband's monitor did not work. there was a visibly ill family in my husband's row.
we had to unexpectedly check a bag, the flight was late getting in
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
I like the team but I don't like the food you provided with money. I want free food and free water.
My wife and I paid for seat selection to be together. My wife and I were on separate rows and the excuse they gave was they changed the plane. Also, I have celiac and asked for a gluten free meal in the ticket profile which they did not have.
Pros: they tried to accommodate bc they forgot my gluten free meal Negatives: The flight was freeeeeezing Iberia didn’t communicate my gluten free meal
Why no entertainment? Also water should be free, it is basic human right.
Late boarding. Delayed departure leading to rushed connection at Madrid Barajas. Not necessarily Iberia's fault but delay loading cargo didn't help.
it would good to have at least something to drink...
I can’t comment on food as it was necessary to buy it. No entertainment.
Everything was fantastic except the Iberia website and app… they left a lot of questions and induced much stress. But once on the plane, all was awesome.
Everything was great, except the food, which could have been flavorful.
Took too long to tak off but besides that it was good
People seated in exit rows should have designated overhead space
I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!
Larger seats on this plane made the ride reasonably comfortable. Our next flight, from Lisbon to Copenhagen, was inconsiderately tight and stressful. The seats were smaller, space between rows was very limited (no button or mechanism to even slightly incline anyone’s seat), and leg-cramping under the seat in front. Just like sardines in a can. Really felt for all the tall Danes on the flight. Their knees were pressed against the seat in front throughout the flight.
Flight was 2+ hrs late boarding. Delay updates were nonexistent. Boarding Gate change was by word of mouth.
The plane was modern and clean. TAP staff at the airport as well as the flight crew were professional, friendly, and helpful. Overall, a great experience.
The airline made last minute changes to our business class seats splitting our family of 4 with young children who had pre-booked a row of 4 seats. The seat was also dirty and sticky. Our pre-ordered child meals were also not available. :(
Awful experience all around, misleading booking led to disgraceful baggage charge at gate. Tiny uncomfortable seats with little drinks served in small paper cups filled halfway. Difficult to use bathrooms the whole flight and now on the way back we’re stuck in Lisbon a day later because of a diversion on our connecting flight, I will never fly this airline again.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
Perfect although it took an hour to board the plane but other than that it was great
Ground staff at Rome gate & boarding were rude and unhelpful
Prompt boarding, safe landing and they didn't lose our luggage. No entertainment and no USB plugs to charge phones. No food, though I might have been asleep.
Nothing -they cancelled the flight with less than 12 hours notice
I was served cheese that had mold on it. I brought this to the flight attendants attention and she informed her supervisor. They were apologetic and offered me a replacement, but I think that is extremely insufficient compensation given I ate bad cheese causing food poisoning for my birthday vacation. Both me and the flight attendants photographed the cheese, and I was told they’ll “put in a ticket” to ensure it doesn’t happen to someone else…….
Seating 4 hours without the possibility to recline the chair was very bad
What made the trip terrible, is the fact that we were delayed in Chicago that caused us to miss our flight from Frankfurt to Nuremberg. we ended at the airport for an extra 8-9 hours. The only thing Lufthansa did, was gave us a 15 euro voucher for food. That is an insult, plus two people for almost 9 hour? 15 euro does not cover anything for two people for two meals.
Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!
NOthing the flight was cancelled. I had to wait 24 hours for the next flight which then took me to Vienna instead of Tirana, Albania and then I had to wait another 14 hours for the next flight to albania.
Comfort of seats, entertainment selection, water offerings, meal choices, over attitude and helpfulness of staff, across the board.
Very uncomfortable seats!!!!!! Also, almost had broken kneecaps when the passenger seated in front of me vigorously reclined his seat. The spacing between seats is abusive!!
Snow storms at Chicago Not the fault of the company But nightmare experience