Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
Better seating for sure. The seats were so close together for such long flights.
How badly can you screw up baggage claim? We were told to go to baggage claim too for our bags from this flight. Another flights bags were there. They finished up. More bags from a different flight arrived. Our bags did not Finally the baggage claim belt stopped working and and are flight was still listed on the arrivals for that baggage claim 2. And then nothing It turns out that they had been delivered not only the United baggage claim but far away on a Delta baggage claim No I never told us. It was only the people looking around who had been on the flight But I’m sure there was plenty of time for the employees to raffle through the bags and steal whatever they wanted
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
On time take off…US cabins look tired and need of refresh!
I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.
Rude and condescending crew, below average food, passengers treated as toddlers.
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
Wonderful. It seemed so quick and the view of Mt Hood was really good.
Crew members were thorough in checking seatbelts and whatnot which makes me feel cared for because passenger safety is a main concern.
I was sent an email that said my card payment was not verified. When I spoke to an agent , he said my card was not verified and the flight I thought I had to booked was no longer available so I booked another flight on another airline(United). Later I got flight updates , etc., concerning my supposed first flight. So if I was charged for this flight on British Airways/American airlines, I need a refund.
The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.
BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.
All of my bags were not delivered to my destination!
Positive boarding experience, easy access to seat with plenty of luggage space
Another 2 hours delay because of the plane computer issues, British Airways
There was no wifi on board this route, and the seat power supply didn't work on the whole row of seats I was in, so I had to charge my phone and laptop in the galley. Other than that it was a very comfortable and enjoyable flight!
