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It was a good experience, unfortunately my checked baggages were come late and not arrived on time.

Was on time until within 1 hour of flight-how does that happen? Staff very friendly.

Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.

How badly can you screw up baggage claim? We were told to go to baggage claim too for our bags from this flight. Another flights bags were there. They finished up. More bags from a different flight arrived. Our bags did not Finally the baggage claim belt stopped working and and are flight was still listed on the arrivals for that baggage claim 2. And then nothing It turns out that they had been delivered not only the United baggage claim but far away on a Delta baggage claim No I never told us. It was only the people looking around who had been on the flight But I’m sure there was plenty of time for the employees to raffle through the bags and steal whatever they wanted

There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.

Long wait before take off without an update for 20 minutes. Flight was good otherwise.

On time take off…US cabins look tired and need of refresh!

Flight delayed from Cape Town to Washington then got diverted to miami and in miami we had to fend for ourselves , im still trying to get to Shreveport now

The flight attendant handled a situation in which an angry passenger was demanding to use his own supplemental oxygen equipment firmly but graciously.

Just a crappy airline. The same every time. You feel you are a cow on a farm. You are being being whipped and pulled.

Many issues arose with the plane and after 3 hours of delays, we had to return to the London airport as the plane was unfit to cross the ocean. It was highly concerning that this aircraft was in operation with so many problems.

You're asking 2 different questions. The flight from Los Angeles to London (and from London to Faro) was on British Airways. Those flights were awful. The app didn't provide detailed information, the WiFi that I paid for didn't work, the form I had to fill out to re-enter the UK was not communicated clearly so I nearly missed my flight. British Airways is significantly behind every other airline I've traveled in every way. American Airlines flight form London to Los Angeles was great. In the future, I will avoid flying British Airways when I can.

Premium economy was not what was shown, no leg riser, seats were broken and do not recline more than economy, food, we couldn't eat it was so bad, no menu 1 item and it sucked.

British Airways is very good... Taxiing after landing took 35 minutes, can't really blame the airline but the terrible infrastructure at JFK.

Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours

Waited until boarding started before saying there was no overhead luggage space on the plane.

Because kayak scammed me with false advertisement saying 23kg was included but I ended up having to pay another £200

Positive boarding experience, easy access to seat with plenty of luggage space

Another 2 hours delay because of the plane computer issues, British Airways

There was no wifi on board this route, and the seat power supply didn't work on the whole row of seats I was in, so I had to charge my phone and laptop in the galley. Other than that it was a very comfortable and enjoyable flight!