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Cons: "Love Emirates - would fly it everywhere if I could!"

Cons: "Boarding system did not work temporarily and the boarding was delayed"

Pros: "Onboard wifi"

Pros: "v cooperative crew & helpful"

Pros: "Upgraded to first class!"

Pros: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Cons: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"

Pros: "Emirates is always amazing"
Cons: "Business Class, lol."

Pros: "Flight crew were excellent."

Pros: "same, crew is amazing"

Pros: "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
Cons: "Nothing in Particular"

Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."

Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"

Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"

Pros: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Cons: "Flight too long..."

Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."

Cons: "The check in process took a long time; longer than other carriers. In spite of so many crew members being there at the gate, there were no announcement of the boarding process. It used to be there before. When asked the staff is very politely responds on what is going on but the rest of the passengers do not know what's going on. Wonder why the staff do not follow the seating process by zone as mentioned on the boarding pass."

Pros: "Plenty of space"

Pros: "The food was very delecious and the crew was very friendly."
Cons: "Staying seeting with no chance to raise my leg was not comfortable."

Pros: "Even going in economy and almost at the last seat, I almost didn't realize that!"

Pros: "Emirates was top in service, organization, personnel. Planes were clean, staff attentive and personable and wanting to help. Been a long time since service this good and on such long flights. Cabin personnel of multiple nationalities and languages only added to the flight. They even returned my phone mistakenly left on board. Would recommend them to all."
Cons: "Entertainment system on smaller planes not as responsive as newer models. They need to improve web info to share layover process for hotel vouchers and visa."

Cons: "We landed in Dubabi from Athens a bit late. We were taken by a bus from the plane to the terminal which took 15 minutes. That lefte us about 30 mins before the gate closed From where we were dropped off we walked for about 15 minutes but were nowhere near our gate. We asked Emirates employees to give us a ride in the golf cars. But they all refused, until one had pity on us and gave us a ride. We reached the gate a couple of minutes before the gate closed. When we arrive in Kolkata we were told that out luggage hadn't arrived. They reached our luggage to our Kolkata home a 11:30 pm. What a nightmare. Never again on Emirates."

Cons: "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"

Pros: "The seats are relatively good on the newer A380s. The film selection was good."
Cons: "The meal was poor."

Pros: "Entertainment system really good - great choice and great screen sizel"
Cons: "Lack of choice on main meal"

Cons: "The attendant at the counter gave us 2 very bad seats together but did not indicate no tray table . was no problem because on the plane we switched."

Pros: "Service was good"

Cons: "They forgot my vegetarian meal"

Pros: "On time"
Cons: "Non"

Pros: "the flight was on time"

Pros: "Good food"
Cons: "Technical issues with my in flight entertainment that was never that was never corrected"

Pros: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Cons: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."

Pros: "Great lounge for business class. Great staff. Good food on plane in business class."
Cons: "Long lay over between flights"

Cons: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."

Pros: "Always my number one airline."

Pros: "All was good"

Cons: "The crew hardly paid attention to request. I had to ping multiple times and wait for really long time to get a glass of water. I tried to get to the back, the crew dint even move to help us with anything. They sat together and were talking and dint even care to move. I have never seen this amount of careless attitude so far in emirates. Food quality has gone down quite a bit compared to my travel before."

Pros: "I got bumped up to business class. Excellent service"
Cons: "I stayed in line for 4 hours to get checked it."

Pros: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Cons: "No free seat selection available anymore until checkin."

Pros: "Entertaimnment"
Cons: "Carry on weight retractions and scattered boarding"

Pros: "I liked the seat and leg space comforts even at economy class."
Cons: "I am being a South Indian pure vegetarian, I was not happy with the type of veg food provided. Please do consult any lndian veg. In this regard which will go long way in attracting more passengers like me."

Pros: "Entertainment was very good. Enough variety to pass the time."
Cons: "The aisles were blocked a lot of the time making it hard to get to the toilets."

Cons: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."

Pros: "Flight"
Cons: "Crew is not responding properly"

Pros: "The 380 is a great plane, the quiet and comfort."

Pros: "Nothing."
Cons: "The service that Emirates provided."

Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."

Pros: "Service"

Cons: "Another meal option was not available when it was my turn."

Pros: "I like the food"
Cons: "I don't like the rule of luggage"

Pros: "The crew was amazing"

Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"

Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"

Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."

Pros: "We were in coach and the crew made us feel like it was business class!"

Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"

Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."

Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."

Pros: "Predictably late."
Cons: "Be on time."

Pros: "Comfortable seats"

Cons: "In flight movies would be nice . Tight seats for 6.3 huy"

Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."

Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"

Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"

Cons: "Snacks"

Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."

Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"

Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."

Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."

Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."

Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."

Pros: "Good service and on time."

Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"

Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"

Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"

Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"

Pros: "Easy transition through customs."

Pros: "Crew was kind and helpful. Snacks were great!"

Pros: "Big bathrooms, friendly staff, free eyemaks"

Pros: "Great flight . Even got here early"

Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."

Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."

Cons: "Paid first class. Got served after people in coach."

Cons: "Landing was frightening."

Pros: "New aircraft A320"
Cons: "Late,"

Cons: "1 hour flight delay"

Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"

Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."

Pros: "It wasn’t bad or good."

Pros: "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
Cons: "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."

Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"

Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."

Cons: "Seating was tight"

Pros: "the crew was nice"
Cons: "I would never fly Delta again! What you have done to the leg room, seating reminds of living in a third world country!"

Pros: "They ran out of food on the plane"

Pros: "The flight attendant. Lovely and professional."

Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."

Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."

Cons: "No space."

Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."

Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"

Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Cons: "Short and sweet"

Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Cons: "Entertainment worked sporadically"

Pros: "Not being charged for my first bag of luggage"
Cons: "Nothing"

Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Pros: "The crew was excellent."
Cons: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."

Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Pros: "The crew"
Cons: "Seats! They were too small!"

Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Cons: "shuttle from terminal to plane takes a long time. Flight left late"

Pros: "Good selection of movies"

Pros: "Nothing"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Pros: "Nothing"
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Pros: "Great service"

Cons: "My luggage was lost in Paris. Now I need to wait still."

Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Cons: "I didn’t have time to make it through customs. Missed my flight"

Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."

Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Pros: "Personnel"
Cons: "Nothing"

Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."

Pros: "None"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"

Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."

Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."

Pros: "Short, lots of leg space"

Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"

Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "No delays, service with a smile"
Cons: "Nothing to report."

Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"

Cons: "Too crowded"

Cons: "Meal choice missing kosher non-gluten combination."

Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."

Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."

Pros: "Kind, courteous, attentive crew. Smooth flight."

Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."

Cons: "Left a little late for no apparent reason."

Pros: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Cons: "Can't think of anything."

Pros: "Everything was great!"
Cons: "Nothing to complain about"

Cons: "Boarding process.."

Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"

Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"

Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"

Pros: "-"
Cons: "Entertainment didn’t work, big delay broken seat"

Pros: "Na"
Cons: "Kayak.com overwrote the passenger name with an incorrect name. Neither Kayak.com or lastminute.com could correct this which resulted in me losing approx. £600 and taking the issue to the small claims court."

Pros: "Great !"
Cons: "Kosher meal a bit hard to open"

Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."

Pros: "Nothing particularly"
Cons: "Food was awful"

Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"

Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"

Cons: "The plane was warm which became uncomfortable for the second half of the 9 hour flight. Also they had some issues with double booked seats and having to move people around which delayed takeoff. The staff did a good job of making the best of a bad situation thoug."

Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"

Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."

Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."

Cons: "the food"

Cons: "I had to get off the plane."

Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"

Pros: "Service, clean restroom, courtesy of crew members"

Pros: "Service"
Cons: "None"

Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."

Cons: "No breakfast on out bound leg"

Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."

Pros: "The crew were very helpful"

Cons: "My checked bag didn't make it from Barcelona to my destination (new orleans)."

Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."

Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."

Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"

Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."

Pros: "Most things"

Cons: "The airplane was shaking all the flight"

Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"

Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."

Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"

Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."

Cons: "When trying to check in online the day prior, the British Airways system was unable to load my reservation. Upon arrival to the airport, the rather unambitious fellow at the check-in desk refused to look up my reservation and instead insisted that my flight was in fact through American Airlines. After waiting in yet another queue, I was sent back to British Airways, where it was confirmed that Iwas booked on the flight, but that it would be to late to check my suitcase. I am still at my city of origin in London as I write this review."

Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."

Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."

Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."

Pros: "Good legroom and lots of space on the plane"
Cons: "All good"

Cons: "No food selection. No vegan meal that i ordered for my daughter."

Pros: "Most everything"
Cons: "Seat choice"

Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"

Pros: "entertainment"
Cons: "boarding with bus instead of sleeve"

Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"

Pros: "London to New Orleans direct is an excellent route."
Cons: "Food was poor."

Pros: "The crew was very efficient"
Cons: "The was really bad."

Cons: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."

Pros: "The cabin crew, as always, were unfailingly helpful and polite. We paid extra for exit row seats, which were wonderful for my 6'6" husband's long legs."
Cons: "The food wasn't really edible, but the flight was only 5 hours long, so it wasn't a great issue."

Cons: "Better customer services"

Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."

Cons: "Bumped from first class to coach."

Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."

Cons: "WiFi"

Pros: "Crew was very nice."
Cons: "N/A"

Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."

Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."

Pros: "Friendly crew and relatively new entertainment system"
Cons: "- Seats are very tight - Pay for luggage even on a transatlantic flight and your seat (if you want to choose) - Food was below average - even for airline standards, ran out of drink options even for dinner (the second time they serve drinks)"

Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "Delays,"

Pros: "Nothing"
Cons: "The media was not working. The eating table was broken . I made a complaint to the flight attendant snd she just said “ we apologize “. Terrible and old flight. Travel from Rome to Charlotte which is too long to have that type of issues"

Cons: "Didn’t fly"

Pros: "Customer service"

Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."

Cons: "They lost and cant track my baggage. Very poor customer service."

Cons: "Because of our delayed departure from Minneapolis, we missed out connection in Chicago. We arrived at the gate for the London flight 15 minutes before departure. The gate agent told us we were too late to board. FAA records indicate the flight did not actually depart O'Hare until two hours after our arrival. The BA gate agent send us back to American Airlines Service deik which was swapped with people; we waited in line for 2 hours and had moved less than half way to the Service Desk. We gave up and went home. Considering the long delay in departure, why were we not allowed to board? Very unhappy with the outcome of this experience."

Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."

Cons: "inadequate ventilation"

Pros: "I loved the movie options, It really made it a great experience."

Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."

Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."

Cons: "Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!"

Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."

Pros: "Attendants are always friendly; always a peaceful travel event"

Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."

Pros: "Nothing"
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."

Pros: "Let’s begin by saying that this plane should not be flying anymore, it’s dated and doesn’t offer any type of comfort.n No entertainment, seats are extremely uncomfortable, my husband seat was broken and wouldn’t recline. Flight attendants were sloppy and never brought me anything I asked. I asked for lactose free meal and my breakfast was a yogurt... Not worth the price I paid for this flight... stay away!!"
Cons: "Nothing"

Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"

Pros: "What did you like? The crew was extremely polite and greeted us when we entered the cabin. Willing to assist us if we needed assistance. they got us seated straight away, and we were off, they brought the beverage cart out straight away, offered us a snack of pretzels and a drink. it was pretty quiet on the flight a lot of tired people who just came from an international flight and just wanting to get home. both flights were on time. I haven't one bad thing to say about American Airlines"

Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."

Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"

Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Pros: "This flight was enjoyable because everyone could choose their own entertainment. No one offered headphones, so I was glad that I had my own."

Cons: "Middle seat and one of the last ones on. Enough said"

Pros: "love the way the flight attendants are cheerful. . . .was my first time, but will not be my last with American Airlines. Hats off to the CREW!!!!!"

Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."

Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."

Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"

Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."

Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."

Pros: "Captain and crew were capable and friendly."

Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."

Cons: "Missed flight, no help. Spent $500 for nothing."

Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."

Cons: "seats were very uncomfortable"

Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."

Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."

Pros: "power outlets & TV"
Cons: "crew was cranky"

Pros: "extremely comfortable"

Cons: "no leg room"