Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Pros: "Modern screens and seats"
Cons: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Cons: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Pros: "The crew was nice and it wasn't a full flight so we had room."
Cons: "The food wasn't very good and the headphones were a bit uncomfortable"
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Pros: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
Cons: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
Pros: "Everything went went really well. The only problems was a delay of several hours which they posted so I knew in advance."
Pros: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
Cons: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
Pros: "Clean airport and airline. I was on the new Dreamliner. Book business you don’t want to be in the back."
Cons: "For obvious reasons security is tight. However, they do not warn you sufficiently about the screening and security process. It took 2 hours alone to get through security and it was a light crowd. I can only imagine if it was packed or during major EU or Israeli holiday. They try to move people fast but security folks are all very young so they require a lot of supervision and need oversight so they stop and go for questions with trained team members."
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Pros: "The most comfortable economy seats I've ever had. Incredibly kind and attentive staff and delicious food. Wish every flight could be El Al!"
Cons: "Cultural standards on what is appropriate entertainment for all audiences definitely vary! This flight did not have individual screens, but rather several central screens with Israeli TV programming being shown with subtitles. The content was shocking and obscenities were flying across the screen in the subtitles. I was traveling with my children and eventually just told them they should look away."
Cons: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
Pros: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
Cons: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
Cons: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
Pros: "Crew was quite polite and sympatic"
Cons: "The aircrafts is very old and small for all the passengers they put inside, and the food is really bad in quality and taste."
Pros: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
Pros: "Unfortunately there is not one positive thing I can say"
Cons: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"
Pros: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
Cons: "Not many toilets serving the back of the plane."
Cons: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Cons: "Madrid Airport is a nightmare! Long walks, confusing, crowded, etc."
Cons: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
The flight was on the time and everything was very smoothi
Pros: "You can always expect reliable and in time service with Avianca."
Cons: "Outdated aircraft, limited space."
Pros: "Booked 1 month in advance... was treated unfairly"
Cons: "I booked one month in asvance and was told that I would be a standby flyer.. even after explaining that I had an international connection flight in madrid. I did not appreciate the added stress this news gave me."
Pros: "The crew was cackling and having fun in the back loudly, meanwhile there was no communication with us as to why we were late or when we would be arriving. When I called one of them over she had no answers and when I told her about our connecting flight she giggled and said I probably wouldn’t make it. We missed our connecting flight and we’re rerouted 4 hours later. We’ve missed our boat to Venice and all we received was an 8 euro lunch voucher."
Cons: "It would have been great to have left on time, arrived on time and caught our flight. I also would have been better if we hadn’t been laughed at and actually aided us to catch our flight."
Cons: "Fly on time, put babies together in one location. Have better food"
Cons: "Shorter lay overs between flights Direct flights from Palma to San senastian"
Cons: "The flight was delayed and no announcement was made. The customers should be made aware. I paid extra for a premium seat which was too small for my husband’s knees to fit. He had to sit the whole flight with his knees turned sideways Into the aisle."
Pros: "Well, I liked that I had the aisle seat."
Cons: "It couldve not been 44 minutes late in take off. It was stressful because I reserved a shuttle that would've left me had I been an hour late. And there was no explanation; just copious waste of my time"
Pros: "I was glad that the staff was able to communicate in English. It helps when you're in a foreign country."
Pros: "Crew were lovely"
Cons: "Never check in your carry-on if they say there are too many carry-on's on the flight. I saw a lot of Spanish say no when they asked them to, now I know why. I am in Dublin 2days now with NO LUGGAGE or carry on, I have nothing, it all got "misplaced" in transit!"
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
Pros: "New aircraft, had a VOD service in your own device, also optional paid WiFi. We were offered water during the flight. The price was good and everything went smooth."
Cons: "Security in PRG airport is done at the gate - after the duty free shops, so there's no way to go back. No toilet or water fountain at the gate area after security - only a vending machine is available and benches. You can bring liquids bought in the duty free shops only if you ask at the cashier to get it packed in a special bag. That's probably not the airlines fault, but it is something to note when departing from PRG. The check in process is also very slow, that is due to Israeli security questioning, the line gets all around the terminal."
Cons: "It was a terrible flight in most of the citiries"
Pros: "The crew was amazing and flight was comfortable. Leg room fine. They turned off lights so we could sleep."
Cons: "Seats could use a bit more padding."
Cons: "Arkia changed there flight hour and no one updated me. I almost missed the flight. It was messed"
Pros: "The crew was nice It was ok for a short flight"
Cons: "There was a big delay and the airport boards weren’t updated The plan is small"
Cons: "There was a delay in flying The service was terrible And the airplane is old and uncomfortable. The flight attendants did not relate and really gave the feeling unpleasant"
Pros: "short flight"
Cons: "delay in tack off of 3 hrs without air conditioner and food"
Cons: "The flight took of right on time.The staff was very nice"