Crew was great, service was good, flight went well. Originally, the flight was advertised with WiFi… including during check in… and nada.
For a business class, it barely met the standards of a basic economy on most carriers. The seat would barely recline; no pillow or blanket unless you ask a crew member; no leg rest (at least in the 1st row). The crew was friendly and attentive, except for one male crew member who was very inconsiderate toward many business passengers who were already sleeping or trying to sleep, slamming the doors of the kitchen compartments. He did so twice till another passenger complained to him. Overall, business class is an economy experience except for the food.
Aegean Airlines was great! Great spirit, very helpful and efficient. Overall Aegean Airlines was a great experience.
Every one was attentive, the food was really very good . All and all was an excellent experience .
The crew aboard Aegean were excellent, they picked on our son’s anxiety and immediately came to the rescue to see what they could do to make it go away.
When a flight has a delay of about an hour it is customary to announce the passengers
they were good. they coordinated pick up of luaggage at final destination. The had text updates on phone with gate/dep.time etc.
Flight was late leaving which made connecting in Athen very hard. Baggage took an hour to come out. Come on… for such a small plane. Need to step up your game Aegean!
Our flight was canceled after we paid in full and began making further plans. we were refunded only around75% of what we paid! I strongly recommend against ordering Aegaen Airlines!
2 hours delay on the plane causing is to miss our connection
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
It was very good, good food good stuff, The toilets were a little stinky.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.
Regular 3 across coach seats in “business” just empty middle seat
The boarding was a mess; I'm unclear why they can't organize it by boarding number.
Seating 4 hours without the possibility to recline the chair was very bad
Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!
Never boarded the flight, Chatdeal didn't confirm my last flight to SEA fron FRA, resulting in me boarding a different flight to EWR which got delayed and caused me to miss the flight to SEA
food is v poor. by check in the staff not v friendly
Boarding to the plan was smooth. The plan itself was fine but the entertainment system work only on some seats (in our 3-seats row area only one seat had a working system). Landing not on a shoulder is very uncomfortable (departing the plan and travel in buses like it used to be 35 years ago)
The seats needs to be spruced up , for a long flight very uncomfortable , cushions are worn out but everything else is very good , crew is great.
This airplane is much better. Not worn out like the one we flew with fr NY to Rome. Flight attendants were ok.
ITA cancelled my flight and I was not able to make it to my connection flight. I had no choice but to book a totally different ticket, different airline and pay for a flight that I can't afford. ITA keeps saying I will get full refund, but I can't believe it.
Experience was terrible. No communication and no sense of urgency dealing with literally hundreds of passengers stranded due to cancelled flights.
This was a typical hour-long flight. Not much leg room, no entertainment and no food.
A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.
Flight was missed due to delayed departure from Rome Luggage lost on Rome.
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
