Flight delayed. Hence, I arrived very late at hotel.
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Airmalta does not include meals in their flights and neither offers entertainment.
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Pros: "Prompt boarding"
Cons: "No complementary drink or snack"
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Cons: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Pros: "fabulous flight and crew"
Cons: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Cons: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Pros: "Crew were ok. But flight was delayed and cabin was very warm."
Cons: "If airline informs of delays, cooler cabins"
Pros: "It was only an hour and a half from Rome"
Cons: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Pros: "Fare itself is very reasonable for distance."
Cons: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Pros: "It was a cheap budget flight which gets you from A to B with no frills !"
Cons: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Pros: "The smooth take off and landing. Excellent piloting"
Pros: "Good service throughout"
Pros: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Pros: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Cons: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Cons: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Pros: "The crew were nice."
Cons: "An hour delay, a cheap sandwich and no entertainment."
Pros: "Pleasant approach of staff"
Cons: "Planes are rather small"
Cons: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Pros: "They are generous, they have quality seats and they are nice people"
Cons: "Can't check in online from TLV"
Pros: "I got to where I needed to go."
Cons: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Pros: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Cons: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"
Pros: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Cons: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."
Pros: "The short flight."
Cons: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Pros: "Quick and easy boarding"
Cons: "Food and no entertainment, crew was not consequent with safety rules."
Pros: "Friendly attendants on roomy older plane."
Cons: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Pros: "Comfortable flight. Polite and friendly team."
Pros: "1. The Flights Attendents we unfriendly and inpatient."
Cons: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Cons: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Cons: "Late boarding. Later take off. Even later arrival (no gate available)."
Cons: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Pros: "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Cons: "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"
Pros: "Fast, efficient, easy"
Cons: "Most limited legroom ever."
Pros: "It was for the most part on time."
Cons: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Pros: "Relatively on time. Friendly crew."
Cons: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Pros: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Pros: "The friendly staff at check in and at the boarding gate."
Cons: "The food it far from satisfactory."
Pros: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Cons: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Too many hours of delay ( 4)
Pros: "Crew were very professional"
Cons: "The seats"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "The crew was very professional and I cannot complain about that."
Cons: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Both flues were really delay really disappointed"
Cons: "It was hot and stuffy and dirty"
Pros: "The crew was really nice"
Cons: "1h30 delay for no specific reason is unacceptable"
Cons: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Pros: "Staff cheerness"
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Cons: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Cons: "Last minute boarding change & overall 1 hr delay"
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Pros: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Everything. Worst service I have ever seen on a flight."
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Pros: "I'm disappointed with your service"
Cons: "I'm disappointed with your service"
Pros: "Staff aboard the aircraft were very nice and so was the passengers."
Cons: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Cons: "Lots of hidden charges."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Cons: "seats could be a bit more comfy"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Pros: "Arrived in time"
Cons: "Flight was too noisy, There were three Spanish couples with children that did not cared about other passengers, leaving their children running about, and changing places among themselves, shouting, and annoying others. The airline should impose rules for these types of passengers."
Pros: "Liked all!"
Cons: "Some free water"
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "We arrived at our destination"
Pros: "It was average"
Cons: "The seats could have been better, and the lighting"
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "Cheerful staff."
Cons: "Being allocated when we booked seats apart to make us pay £11 to sit together. All we can take from this is that it was another money grabbing exercise by Ryanair as there were plenty of empty seats available when we boarded!"
Pros: "The Ariel view of Malta through Gozo and the smooth landing"
Cons: "Crew consistently trying to sell you everything"
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Pros: "flight was delayed by 2 hours. then the said 1 hour delay. the all of a sudden last call almost without notice and flight left 30 minutes late. moreover, they changed the gate almost last minute. some almost missed the flight"
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Cons: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Pros: "Quick and easy boarding as Priority boarding paid for and much improved aircraft since last time I flew with them."
Cons: "Not a great choice of food for a 3hr plus flight but plenty of alcohol! :("
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pros: "The price of the ticket"
Cons: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Cons: "Both our flights to and from Malta were delayed by 3 hours"
Pros: "Crew were friendly"
Cons: "Everything. I’d rather walk than use this company again"
Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Pros: "Everything was on time"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Cons: "leaving later than scheduled"
Pros: "Prompt take off and easy boarding.decent leg room"
Cons: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Pros: "best food and drinks best clubs"
Pros: "Low price"
Cons: "delay of 1:30."
Pros: "on time"
Cons: "Flying shop"
Cons: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Pros: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Pros: "Fast accurate on time and proffesional"
Pros: "The crew was very friendly."
Cons: "Not all food was available and toilet flushing was not working"
Pros: "Shorter flight back, quiet flight and very good luggage policies."
Cons: "Our gate number was shown 10 minutes before the gate was supposed to close at 19.05. We were kept standing until 19.35 (when the flight was scheduled to depart) and then the door was opened, just for us to sit on the staircase waiting to be admitted into the plane for another 20 minutes. I understand delays and unforeseen events, but no rep had the courtesy of telling us why we had been kept waiting this way, on the contrary we were told to move further down the stairs so we can make more room, resulting in being crammed one next to each other. Eventually at around 8 pm we were finally allowed to get on the plane. Not a cool experience, especially when Luton is 2hrs away from London so the passengers had already spent at least 3-4 hours on the road to get to the airport."
Pros: "Plane and flight were fine once we got aboard and underway."
Cons: "Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion."
Pros: "New plane. Fast easy boarding with priority pass"
Cons: "No back of seat storage for stuff. Food and drink expemsive No entertainment"
Cons: "Late , expensive, loud, no leg room seat do not tilt !"
Pros: "departure time"
Cons: "no water to drink"
Cons: "They left the luggage behind.... LoL"
Pros: "Very badly handled delay .Letting people line up at the gate even though they knew the aircraft was still at least 40 minutes from arrival .No announcements letting anyone know what's going on .Then letting us board only to be stuck in a stair well with door locked for 10 minutes and then on the tarmac for 15 minutes while the aircraft was being prepared ,It also staring raining .this is not how to run a airline .Perhaps training is needed from the likes of AirAsia"
Pros: "Flight time and price."
Cons: "Flight was late, charged 15 € to print the boarding pass, it felt like we waited in line after line. It's Ryanair, so we expected the rotten experience, but had the flight been on time, the timing would have been good and the base price was reasonable."