So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.
So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.
Swiss ground crew was again at its prime and although I’m United 1K (Star Alliance Gold) they created problems with my hand luggage - while other passengers were boarding with more handbags and larger hand luggages, were critical on my 2 young kids attending the lounge with me and boarding the plane with me on the priority lane.
They went out of their way. It was very clean and friendly.
There were multiple delays and the food was poor. Better food.
Motivated and friendly crew on a somewhat dated but well kept plane. Hd seats in economy may section, so legroom was excellent.
United Airlines flights serviced by Swiss Airlines provide for zero communication with Swiss Airlines almost impossible to contact Swiss airlines to make seat selection, upgrades or changes. I won’t do that again if it can be helped.
We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
Delay on take if- short connecting time- was supposed to have a wheelchair to connecting flight- limped with a cane thru the airport to make a connection
The two meals were plentiful and excellent. The drinks were continuous. Thanks, Crew very polite; however a bit "hazard" at the end as they were rushing us off; to prepare for the cleaning team and next flight. Baggage from Berlin was delayed; however through the apps etc; they kept me aware and informed.(.did receive my baggage about 36 hours after my flight arrival). Good experience; thank you.
We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
Couldn’t use car seat due to lack of window seats available was disappointing
After my luggage was grabbed by another passenger, by accident, I chose to speak with the American Airlines staff within the airport. Not only was the customer support staff uninformed but also very argumentative, making this situation harder to deal with. I was only able to finally retrieve my luggage thanks to the passenger who took it contacting me due to the tags on the luggage. All of this was happening during another 2 hour delay and 3 gate changes. Horrible airline with disgusting, on the ground, customer support staff.
Poor availability of food. Cold cabin temperature. Extremely long waiting time for a flight attendant to respond to a call button signal.
They needed to de-ice the plane. Apparently airlines have a problem keeping their de-icing vehicles in good repair. After we backed away from the gate we sat and didn't move for nearly an hour. Nearly an HOUR with minimal communication from the flight crew. Eventually the sun took care of what American Airlines could not and melted the minimal ice. We finally took of a hour late which, in turn, jacked up our connection in Chicago.
British Airways was over 2 hours late. Every time I fly with them the flight is either late or cancelled.
Horrible costumer service i was treated very bad the crew were rude 😟 didn’t get my wheelchair that I requested I was the last one the get in because no seat was assigned and after my 2 stroke I cannot be on my feet for too long but they didn’t care didn’t take my medicine on time because all the complications and delays when my bag was sent already I hope yall can train your crew better.
Nothing wrong on this flight but nothing special. It was oversold and they had to bump people which is always bad.
My girlfriend missed her flight to Aruba so she had to book a new flight down and American cancelled her flight back because of missing the flight down, so she had to book a separate flight back also. Pretty ridiculous that she had to book a new round trip for missing her initial departure.
Not happy with Air Canada . Flight was cancelled got the run around trying to get another flight that was direct none to be found ended up going to Denver then onto Austin adding 7 hours to our trip. Was travelling with some one who had walking issues that’s why we were happy to have a direct flight then it didn’t happen adding more stress on her
my flight from Toronto to Chicago was horrible. we tried to land 3 times, couldn't. they went to Milwaukee & sat on the plane/runway for another 1.5 hours. then they flew us back to Toronto. we had to stay overnight. the communication was bad. just told us to wait for an email update. no credit, no voucher for my additional night in a hotel. nothing. I will not fly air Canada again.
The seats are comfortable. Flight was comfortable and on time. Love the format of the map (so different from United.
Flight was delay for 3hours then later canceled. I missed my work. It was a bit ectic and frustrating
The staff was great. There were boarding delays due to the weather although the staff remained calm and friendly. The food is generally sub-par and there was a delay with my luggage but the airline was relatively speedy with having it delivered to me.
The Air Canada agents in Newark are the best in the system!
I appreciate the fact that the flight took off and landed on time What I didn’t like they never offer a snack eg nuts/cookies/chips
We cancelled our flight a week ago. Kayak should know that before spamming guests asking how their trip went. Do better.
We were delayed over six hours. It was horrible. They kept delaying the flight further every 15 minutes the whole time so we were kept in limbo.
Every flight was delayed by a hour, because of deicing.. it’s Canada in the winter…Why is deicing not scheduled into the flight time? The only reason I made my connection flight is boarding for it was a mess. Which took more than 2 hrs to get people on the plan. Let’s sort out a better system.. rather than everyone rushing the gates with over sized carryon and more than “2” items! Oh and my window seat had no window for my 5 hr flight. Love that!
Trouble keeps changing the time and I was booked different flight without knowing it was bad experience
Made us check our car seat that could have been used on the 11 hour connecting flight, we explained we wanted to use it and they said we could. When we arrived at our connecting flight the car seat was at the bottom of the plane. This made our flight home 11+ hours pretty hard at times with our toddler. We wished we had our car seat which he had rode on the flight there earlier in the week. The air dolomiti staff were mixed- some were so nice while others (one in particular in Genoa) seemed bothered to be assisting us.
Our transfer from one Lufthansa flight to another at Frankfurt airport was horrible - it was a tight connection with a long walk between gates and our first flight was delayed so we had to sprint the whole way and ask people in the border control line to let us ahead of them. We just barely the flight and were exhausted. I do not recommend a short connection in the Frankfurt airport.
Great service. The flight was in great condition and the staff was very cheerful.
4 hours is a long flight with no movies and no snacks.
I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.
Nothing -they cancelled the flight with less than 12 hours notice
Flight was canceled do to mechanical failure I lost my connection flight at to pay $2500.00 more to get 4 more tickets to fly to Ketchikan Alaska This was the worst experience I had flying. I thinks kayak should pay for my new ticket from Seattle to Ketchikan That may bring less pain from my trip Thanks Ilir
Hated the boarding by bus out to the plane. Unorganized and uncomfortable and took forever.
The flight was cancelled at 5am, I was forced to have alternate transport home, TERRIBLE EXPERIENCE, I will never fly lufthansa again