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Got boarded on the plane on time and held there without moving for 2h to avoid paying delay fees. typical Aegean airlines. They should have left us on the gate and do the boarding when we are ready to go.

Would be good if we didn't have to print out own boarding pass

The flight was absolutely fine. Unfortunately it was delayed by an hour due to unforeseen reasons.

I’ve flown Aegean many times and they remain consistent with good service from Athens to Cyprus.

Agean Airlines are the best!!! Kind and pretty personnel willing to help you any time! Kind with the kids and smiley faces! And the only airlines to serve food and drink for free! Yes! This is GREEK HOSPITALITY!! Great job!!

The airline provided exceptional service, particularly the counter personnel. The aircraft's seating arrangement offered ample legroom and comfort, exceeding expectations for standard economy class.

The free wi if was highly appreciated and worked very well. Staff was great!

Fine. It was a 25 minute ride in a tiny plane that left 20 mins late

The only issue was a short window to make my connecting flight, and nobody to assist me in finding my way to the next gate.

There was not any food and I didn't use the entertainment

Again, delays. That route from VIE to RMO gets regular delay all the time.

My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.

The problem is with Kayak and Underpricer. You overcharged me for a change fee and for seats that I did not get. You owe me $600

There was not enough sparkling water and beer during the flight. Coffee was not hot

Very nice and comfy flight , and sharp on the time

One hour delay to board. The plane is tiny and 100 years old. Many passengers have been asked to check in their carry-on bags. This is although the bags were within weight and volume limits. The plane is just too small so they are essentially overbooking carry-ons. No entertainment whatsoever. No overhead TV and of course no personal screens. Food, if you can call a lukewarm toast "food", was edible at best. Craw was very nice, polite, and welcoming. They are not at fault that the airline is XXXing on their clients.

The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.

Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.

Late departure. No announcements. Boarding was a disaster. Some kind of technical issue scanning boarding passes.

Pegasus is a very efficient airline. Passengers, however are sometimes unruly. Getting up right after take off. Getting up right when we land and before getting to the gate. Switching seats to the front so she can get a better seat. It is unfair for those that actually paid for seats. Flight attendants seem to not enforce it. One or two bad actors ruins it. Overall, the airline is great.

Pegasus is not a very comfortable airline. They’re not in any way hospitable

It was like moving cattle around. Very abrupt, uncomfortable and not much hospitality

All good but air not give the pasing er any food even glase of water

Flight delayed by 1hr when we already boarded because someone had to get off. Leg room is terrible for 6ft people like me.

I used the airline 5-6 times for the last year and every flight have had perfect timing and I like it. Despite catastrophic absence of space for my legs 😁

The crew was utterly non helping and non courteous.I asked for a water. The air hostess could have said it's paid . She informed me that I will come later after serving but never turned up. The seats were never comfortable.My first and last flight with Pegasus.I am not taking again

The plane left Istanbul 1 hour late and the AC was not really working great it was so hot inside and no air. This was my worst flight in a long time since I had a flight with Ryanair.

Cheap and cheerful. It’s a super cheap, no frills flight. Very professional and as it’s an A320 relatively spacious. Seats do not recline. Happy with the service. You get what you pay for. Can’t complain

Experience was terrible. No communication and no sense of urgency dealing with literally hundreds of passengers stranded due to cancelled flights.

I liked nothing. Communication to passengers was poor to non-existent. No sense of urgency in providing information from gate changes, baggage drops, and cancelled flights (which happened with no assistance available). This airline is a joke.

OK flight. However, left my smartphone in the seat pocket by mistake, and ITA staff were able to retrieve it and bring it to the departure desk for the next flight. I was so happy and thankful that they were able to get my phone back!

Flying Economy I’m not expecting to have Michelin star food but there’s too much salt and not enough veggies in the main meal. Also there should be more seat room

I get it…Economy sucks but on a 13 hour flight all seats should have legroom and go back more than 110 degrees

Old flight. very smaller seats. screen small.. food was mediocre

We booked months in advance, but were told at the airport we are on standby because the airline overbooked the flight. We finally (family of 5) got our boarding passes and had to run through the huge airport to get on the flight. The plane then had an electrical issue and we sat on the tarmac for another 2 hours before we even started our 12 hour flight. Our luggage did not make it, but was delivered to our destination the next evening after we landed. I would not fly this airline again.

This was a typical hour-long flight. Not much leg room, no entertainment and no food.

I’m a nervous flyer so I was happy that we experienced barely any turbulence. I was also lucky and had a whole row in Economy to myself. I’m on the shorter side so leg room wasn’t an issue for me. It could be for someone who is taller than 5’7”.. The food was ok, but again I was in Economy so I wasn’t expecting Michelin star quality food. Entertainment was ok. Wish there were more television options. Overall I would book on ITA again

the flight from Palermo to Rome to SFO is better than the flight we come although the get-off time is still 20 min late.

Online booking is poor. Flight crew are excellent. Would use them again.

The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor

flight delay there and back. rescheduled the flight a day earlier

The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable

Very clean and modern, efficient checkin and boarding. Great airline