We waited in the jetway for over an hour before we got on the plane.
There are often trade-offs involved with flying cheaper airlines. With Air Europa, their crowd control is terrible--the line at check-in in Madrid was absolutely hideous 3 hours before departure. These 787 "Dreamliners" are cheaply-made and uncomfortable. And disembarking at JFK was horrid...it was 11 p.m., yet we were force to deal with those off-site shuttle buses, presumably because Air Europa doesn't want to pay what it costs for an actual gate. But as usual, the worst aspect of Air Europa flights are tones fellow passengers: unruly and oblivious to such concepts as personal space. The crew was, on the other hand, lovely.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
No WiFi on the plane. Crew was insensitive to my medical supplies and medicine in my carry on. If the crew was monitoring passengers putting 2 bags in overhead bins there would be room. We sat for 2 hours extra. Iberojet is horrible never again.
Like I said the experience was mediocre. Nothing special about this airline.
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Need to pay for a cup of water. No food. Need to pay for headsets.
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
A more organized boarding experience and better food would have made the experience better.
Flight to get to Barcelona was cancelled and then the next flight was overbooked. Cancelled the entire trip and went elsewhere. Fighting with iberia to get my money back. Ill never book this carrier again!
It was hidden that I needed a special fee to bring my guitar on. They charged me an extra 69 euros at the gate and did not refund me the checked bag I paid for and the over head bag I paid for which I didn't use because I had to pay for the special guitar case. Criminal behavior. They were very unkind about it as well. Terrible experience. I'd like my money back for the extras I paid for.
Great to have power available for every seat in Premium Economy. I do wish the WiFi was less expensive. It was 23-24 Euros for the flight for one device. And there were times it was unavailable.
The service was great and the people are professional. The service was excellent. I will definitely be recommending them to all of my friends.
My trip with Iberia was an absolute nightmare! We arrived at the airport excited for our trip, only to be told our carry-on would be checked for free due to a full flight. Then, they couldn't even print our boarding passes for the connecting flight! The mad dash through security and the train left us breathless, only to be met with confusion at the gate - apparently, they "lost" us in the system and boarded the plane without us, luggage and all! Stuck in Madrid with nothing but the clothes on our backs, we were promised our bags would magically appear at our final destination. Shockingly, they didn't. The next day, we flew home with nothing but frustration and a lingering question: where were our suitcases? Even worse, this ordeal seems to be all too common for Iberia passengers! The hotel staff, used to dealing with stranded Iberia customers, shared stories of countless passengers facing similar luggage nightmares. This whole experience left me feeling stranded, frustrated, and completely dissatisfied with Iberia's service.
I could change to business before flight and everything was perfect except for entertainment which was none.
Service and food are good. However, main cabin with the extra cost one pays could be better. I don't see any difference with the rest of the seats in the regular category. The seats are too close to the ones in front. For short flights it is Ok, but for long ones there should be more space.
The entertainment system got stuck in the ABBA music channel. The headsets were not loud enough. My pre purchased aisle seat was not honoured
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
