Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Cons: "Nothing. Flight was amazing"
Pros: "The crew was very kind"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Cons: "They left my bag off the plane. Ridiculous."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Loads of leg room"
Cons: "Loved everything"
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Enough space good wine and on time"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Pros: "Flight was delayed by over three hours."
Pros: "On time."
Cons: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Pros: "Even for a 50 minute flight, drinks and sandwich was provided"
Pros: "The long flight"
Cons: "The long flits"
Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Cons: "Flight was delayed"
Pros: "Everything! The service was exceptional!"
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Cons: "Entertainment worked sporadically"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Cons: "Couldn’t understand announcements"
Pros: "On time, no hassle."
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Cons: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pros: "The service"
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "food was good, leg room was decent for economy"
Cons: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Cons: "Meal choice missing kosher non-gluten combination."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Cons: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Crew was very good, tv was not working at all. Toilets needed more attention.
Flight crew was well trained and very professional. I had made couple of requests, and they took care of my needs.
Cleanliness has to be improved, food as well
Pros: "Overall experience was excellent."
Cons: "1)They should served lunch before as the flight landed at 1500 hrs local time. 2) Also they kept on announcing the expected landing of flight >2hrs. keeping the passenger on high alert for a long time, which I felt was not appropriate. 3) The route map was not functional throughout the flight duration."
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"
Pros: "Leg room"
Cons: "Poor movie selection"
Cons: "Your travel agent is the worst ever. Never replies to emails and messages sent. Very disappointed and will never book again with your company"
Pros: "Flight not full, so I had the row to myself."
Cons: "Seats are narrow and rows close together. Plane interior was dated and grungy."
Pros: "5 hours delay in New Delhi"
Cons: "Shorten the delay"
Cons: "Leg room was poor. All the aisle and window seats were being sold at extra rates. Entertainment system was pre-historic with very limited choices. Food was bland and nothing appealing. The staff, for most part was invisible. They appeared during the serving of the meals and then vanished."
Pros: "On time mostly clean and safe"
Cons: "Air India is close to no frills travel. The movies were working this time though."
Pros: "Food that was okay."
Cons: "Tv didn’t work at all, seats are horrible, too much turbulence. Literally every hour there were turbulence. The whole plane was shaking. They seriously need to upgrade their plane."
Cons: "Terrible service Unnecessarily had to claim baggage & recheck in at Delhi Delayed Crowded"
Pros: "I travel first time with Air India, but I enjoy my journey,, it’s fast n comfortable, I will recommend this Airline for your safe journeys"
Cons: "Flight delayed for 7 hrs without any explanation."
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Pros: "The food was really very tasty. Attendants were mostly pleasant and efficient. I had three seats to sleep since a passenger left one seat to go to another aisle so we could both have space. Very kind."
Cons: "Two meals were the exact same? Hmmm"
Pros: "Great service"
Cons: "Nothing much"
Pros: "Staff was very courteous overall. Food was ok. It used to be better in the past."
Cons: "entertainment was not working with few head phones on different seats. Ground staff can be more organised in traffic management at the time of boarding the plane. Different staff was giving different instructions aggravating the passengers and the staff members in return."
Pros: "Nice Everything is good."
Cons: "They can supply better food."
Cons: "2nd guy who help push my wheelchair was demanding for more when I gave him 200 rupee, other than that everything was okay. Crew shouldn’t be demanding for tips."
Pros: "In flight service was simply outstanding. The crew was ever ready to assist and always smiling."
Cons: "Check in procedure was extremely slow and the person seemed rather cold. No special checked baggage allowance for First Class passenger. BA allows 3 bags. Would have been nice to see some leniency or formal change in their baggage policy."
Pros: "The crew is great as always. The entertainment was working for a change."
Cons: "Flight was very late. Little bit unclean. Food wasn't great."
Cons: "Flight was late from Ahmedabad to Mumbai no one informed no counter person to assist the lady at luggage department was pathetic no help very rude very very unprofessional"
Pros: "Excellent. Indian food and entertainment"
Cons: "Plane was old"
Cons: "The interior of the economy was very dirty and upon entering the plane I can sense that they had not cleaned it after the flight’s previous use."
Pros: "the flight was ok and we were served with food,which was average,.ONLY vegetarian,. the luggage was booked all the way to Chicago which was very useful and was appreciated.,since we had a connecting flight via Istanbul to Chicago we were allowed 2 suite cases each."
Cons: "it was 2-2 and a half hours late.it was very tiring and inconvenient especially for senior citizens and small children.they kept changing the gate and no one was there to assist the passengers."
Pros: "Leg space was really comfortable ."
Cons: "Headsets were very poor . Many sets did not work . Response of entertainment system very slow."
Cons: "Flight was delayed. I understand Mumbai Airport is silent airport, but considering boarding delay, it should be more informative."
Cons: "No onboard entertainment"
Pros: "Air India - AI840 - HYD to DEL Check-in and baggage check-in was very smooth. The person at the counter was very helpful and patient. It was nice dealing with him. He helped us get seats in the same row as 3 from my family were travelling together. Overall flight was neat and comfortable. Food was excellent."
Pros: "Food was really good!"
Cons: "Seats not comfortable and again a broken tray table!"
Cons: "3 hours late. uneatable food"
Pros: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Pros: "Departed on time and arrived before time. Baggage and fragile items in great shape."
Cons: "Need more variety shows in the entertainment menu."
Cons: "Mumbai ground staff helpful & pleasant."
Cons: "Air conditioning was much too cold."
Pros: "After boarding we were sitting w/o air conditioning. It started functioning only after plane takeoff."
Pros: "I enjoy the food. they had plenty of options for both vegetarians and non-vegetarians."
Cons: "The seats were small. The TV screens did not work which was frustrating."
Pros: "Getting off the plane"
Cons: "Upon boarding the airplane, my friend and I found that our seats had been taken by other passengers, leaving us without seats. The flight attendants were not helpful or assertive in helping us figure out why our seats were taken, why other passengers had taken our seats or in making them give us our seats back. Some were even getting upset with us that we weren't seated as the plane was preparing to depart when clearly it wasn't our fault. We ended up having to wait until everyone else had taken a seat so that we could sit in whatever seats were left over. Terrible experience with flight attendants who could do better at problem solving. Its discouraging to know that even if you buy an expensive plane ticket and choose your own seats, you may not get them and could be treated poorly in the process. Will avoid flying air India at all costs in the future."
Cons: "Food and broken seats broken food trays Broken charger port broken screens and all"
Pros: "Air India was great for both international & domestics flights. AI planes are in bad need of refurbishing but the staff, service and food was excellent."
Cons: "Interior of the plane needs some refurbishing."
Cons: "The airplane vibrated strongly upon take off and landing making me question its flight worthiness. The service was unusually bad, the air hostess who served me had a very abrupt manner."
Pros: "Price, convenience and arrival/depature time."
Cons: "Food was ordinary, entertainment system options are limited, seats are cramped. The flight is a little misleading - there is a change of plane and a long layover - yet the flight number remains the same."
Pros: "Nothing is good"
Cons: "Everything. This airlines delays the flights for a reason. If a flight is delayed the passenger will somehow struggle and argue with Air India to get an accommodation. Once the passenger reaches the mediocre hotel, which has already a deal with some person from Airlines, they basically are providing business to such hotels. All this show is put up at the expense of Travellers' time, money and energy. Never gonna travel with this airlines again. About 10 of us on the same day missed the connecting flight to British Airways BA138 because of 1.45 delay from Air India flight AI 51. We suggest British Airways not to show up this shitty airline along with their flights in the iternary."
Cons: "Business class boarding not called first or ever. Plane boarded from the back. No privacy screen between seats in first class and seats are close together."
Pros: "Crew was courteous. Food was good."
Cons: "I did not receive the change of scheduled time for the flight until I reached the gate and was informed by another person traveling on the same flight. The airport was very very cold and the gate no 16 from where the flight was to take off didn't open until 10 minutes before it was boarding time. The boarding pass I was given also had the old time of take off on it and not the new time and the counter agent did not inform about it either."